Lenovo Data Center Premier 1-Year 24x7 On-Site CSR+ YourDrive YourData Support

Ensure maximum uptime for Lenovo data center deployments with a comprehensive post-warranty service package that combines advanced proactive support, data protection, and rapid on-site expertise for critical infrastructure. This Premier Support offering extends Lenovo’s trusted coverage beyond the manufacturer’s warranty, delivering reliable maintenance, rapid response, and peace of mind for IT teams managing enterprise workloads.

• 24x7 On-site Coverage: Around-the-clock hardware support with a guaranteed 2-hour on-site response, designed to minimize downtime and keep critical servers, storage, and networking gear performing at peak levels across global data centers.
• Premier Post-Warranty Support: Access Lenovo-certified technicians with priority scheduling, ensuring swift problem resolution, proactive diagnostics, and rapid restoration of services in high-demand environments.
• YourDrive YourData: Integrated data protection during service events, safeguarding workloads and ensuring data remains secure while technicians diagnose and repair issues.
• Defective Media Retention: Defective drives are retained for analysis, enabling faster root-cause discovery, better planning for replacements, and reduced service disruption for storage ecosystems.
• Parts & Labor On-site: Comprehensive maintenance that covers both parts and labor, enabling rapid repair, reduced downtime, and improved productivity for mission-critical data center operations.

Technical Details of Lenovo Data Center Prem 1y Pw 24x7x6 Csr+ydyd Hxx521 Cn

• Service Type: Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support (Post-Warranty) to provide enterprise-class protection beyond the standard warranty window.
• Duration: 1 Year of continuous coverage designed to align with annual budgeting cycles and data center maintenance planning.
• Coverage & Response: 24x7x2-hour on-site response, ensuring engineers arrive quickly to diagnose and remediate hardware issues in critical environments.
• On-site Maintenance: On-site maintenance by Lenovo-certified technicians with access to factory-trained expertise, ensuring high-quality repairs and precise part deployment.
• Parts & Labor: Included, enabling fast repairs without unexpected charges and minimizing total cost of ownership for data center hardware.
• Defective Media Retention: Retention of defective media under service terms for analysis and replacement planning, supporting compliance and traceability.
• Data Protection Focus: YourDrive YourData integration emphasizes safeguarding critical workloads during service events, contributing to overall data security posture.
• Core Benefit: Protects against breakdown after the manufacturer’s warranty expires, helping maintain uptime and productivity across enterprise IT environments.

How to install Lenovo Data Center Prem 1y Pw 24x7x6 Csr+ydyd Hxx521 Cn

This offering is a service contract rather than a hardware installation, so there is no software or physical components to install. Activation and deployment are tied to your existing Lenovo devices and enterprise accounts. To initiate coverage, provide your service contract details (SKU/UPC where applicable, account number, and device serial numbers) to your Lenovo sales representative or an authorized partner. Once activated, service scheduling is managed through the Lenovo Support Portal or your designated point of contact. No on-site visit will occur without a confirmed service request, and technicians will coordinate arrival windows aligned with your operational needs. Ensure that devices are enrolled in the program and that contact information is current to receive alerts, SLA updates, and maintenance notifications. Keep your order and contract documentation readily available for renewals to maintain continuous protection beyond the initial term.

Frequently Asked Questions

• What does 24x7x2-hour on-site mean? It means support is available 24 hours a day, 7 days a week, with a guaranteed on-site response within 2 hours of a service request for eligible hardware issues, ensuring rapid restoration of data center services.
• Is this post-warranty? Yes. This program extends Premier Support beyond the manufacturer warranty, providing ongoing access to expert help, preventive maintenance, and rapid incident response.
• What is YourDrive YourData? YourDrive YourData is Lenovo’s data protection initiative included with the service level to help safeguard data and workloads during service events, reducing risk during maintenance.
• What does Defective Media Retention cover? The service retains failed or defective drives for diagnostic analysis and replacement planning, enabling faster troubleshooting and more predictable maintenance windows.
• How do I activate or renew? Activation and renewal are completed through your Lenovo account or an authorized partner. You’ll provide contract numbers, device serials, and location details, after which Lenovo Support will guide you through activation, scheduling, and any required onboarding steps.