Lenovo Data Center Premier 1-Year 24x7 On-Site Support with CSR+ YourDrive YourData (Hybrid CN)

Protect and optimize your Lenovo data center with a comprehensive one-year Premier Support package that combines advanced service, YourDrive YourData, and on-site expertise. This service is designed for post-warranty environments and hybrid workloads, delivering around-the-clock coverage, rapid response times, and dependable maintenance to keep your critical infrastructure running smoothly. By pairing proactive protection with rapid on-site access to Lenovo-certified technicians, this offering helps you make a confident investment in the future of your equipment while reducing risk and downtime.

• 24x7 on-site coverage with a guaranteed 2-hour response for parts and labor, ensuring rapid restoration of critical systems in demanding data-center environments.
• 1-year service duration that provides sustained protection, predictable budgeting, and consistent support for your data-center hardware and essential workloads.
• Defective media retention service to securely manage failed drives and other media, helping you safeguard data and maintain operational continuity during recovery.
• On-site access to Lenovo-certified technicians who diagnose issues quickly, apply proven repair steps, and perform necessary maintenance to restore performance with minimal disruption.
• Integrated YourDrive YourData and Premier Support coverage delivers data-protection-focused services alongside comprehensive maintenance, enabling you to protect, access, and manage your data while benefiting from ongoing expert support for hybrid environments.

Technical Details of Lenovo Data Center Premier 1-Year 24x7x6 CSR+ YourDrive YourData Hybrid CN

Technical details are drawn from Lenovo’s service catalog and associated CSR+ YourDrive YourData program. Availability, terms, and exact SKUs can vary by region and product configuration. The following specifications summarize the core service attributes that accompany this Premier Support package for post-warranty data-center equipment in hybrid CN deployments.

• Service type: Premier Support with Advanced Service and YourDrive YourData integration.
• Coverage: Post-warranty service for data-center hardware and related components.
• On-site support: Yes, with hands-on engineering and maintenance performed on location.
• Availability: 24/7 coverage for critical incidents and ongoing support needs.
• Response time: 2-hour on-site parts and labor SLA to minimize downtime.
• Duration: 1 year of comprehensive service and support for eligible equipment.
• Inclusions: On-site maintenance, parts and labor, defective media retention, and access to Lenovo engineering resources.
• Environment compatibility: Designed for hybrid data-center scenarios combining on-premises infrastructure and cloud-adjacent workloads.

How to install Lenovo Data Center Premier 1-Year 24x7 On-Site Support

Activating and implementing this service is straightforward. Follow these steps to enroll, configure, and begin benefiting from Premier Support on your Lenovo data-center assets.

• Verify eligibility: Confirm that your data-center assets are eligible for Premier Support and that the 1-year term aligns with your procurement timing.
• Provide contract details: Share the service contract number, asset list, and regional eligibility with Lenovo or your authorized reseller to establish coverage.
• Schedule a kickoff: Arrange an on-site kickoff with a Lenovo technician to review your environment, critical workloads, and escalation contacts.
• Set coverage parameters: Define preferred service windows, emergency escalation contacts, and any site-specific procedures for urgent incidents.
• Validate and document: Confirm that your on-site support workflow, defective media retention processes, and YourDrive YourData protections are correctly configured and tested.

Frequently asked questions

Q: What does 1-year Premier Support include?

A: The package includes Advanced Service, YourDrive YourData, and Premier Support with 24x7 on-site coverage and a 2-hour parts-and-labor SLA for post-warranty data-center equipment.

Q: What is defective media retention?

A: Defective media retention is a service feature that securely preserves defective drives or media for data protection and recovery workflows, enabling proper handling while repairs are performed.

Q: Is on-site support available 24/7?

A: Yes. Critical incidents and essential maintenance are supported around the clock with on-site access to Lenovo-certified engineers.

Q: Does the service include parts and labor?

A: Yes. The Premier Support package covers on-site maintenance, parts, and labor as part of the repair and upkeep process.

Q: Can the service be renewed or extended beyond one year?

A: Yes. After the initial year, you can renew or extend Premier Support through Lenovo or your authorized reseller to maintain ongoing coverage for your data-center environment.