Lenovo Data Center Prem 1y Pw 24x7x6 CSR+ydyd St650 V2

For data centers that cannot afford downtime, Lenovo’s Data Center Prem 1-year service plan delivers enterprise-grade protection, rapid on-site response, and robust data-security features designed to keep critical workloads online. This comprehensive support package blends Lenovo’s Premier Support with Advanced Service options, YourDrive YourData data protection, and on-site maintenance to create a reliable, predictable, and cost-efficient service experience. Engineered for post-warranty coverage, this plan minimizes repair costs, reduces risk, and helps you maintain peak performance in demanding environments. Whether you’re supporting large-scale analytics, virtualized infrastructure, or mission-critical databases, the Lenovo Data Center Prem 1y Pw 24x7x6 CSR+ydyd St650 V2 offers the safeguards and speed you need to stay ahead.

• 24/7 On-site Coverage with 2-Hour Response: Around-the-clock access to Lenovo-certified technicians ensures swift on-site arrival and resolution. The guaranteed two-hour response time minimizes downtime for mission-critical servers, storage, and networking gear, enabling you to maintain service levels even during peak demand or hardware failure events.
• Advanced Service + YourDrive YourData: This combined package pairs proactive hardware support with YourDrive YourData data protection tools. Expect enhanced backup and recovery options, data retention capabilities, and rapid restoration processes so your data remains secure and readily available during service events or unexpected outages.
• Premier Support - Post Warranty: Extend the reliability you rely on with Premier Support after the standard warranty period. This post-warranty coverage helps you manage long-term maintenance costs, ensures consistent expert support, and preserves system availability as your infrastructure evolves.
• Defective Media Retention: When a drive or media component fails, the service includes retention of the defective media for diagnostics and data preservation. This feature supports faster problem diagnosis, safer data handling, and clearer, auditable service records to keep your IT environment compliant and transparent.
• Parts & Labor with On-site Maintenance: The plan covers replacement parts and labor under a single, simplified agreement. On-site maintenance reduces inventory burdens, speeds repairs, and minimizes the time your systems are out of service, helping you maximize uptime and protect capital investments in your data center.

Technical Details of Lenovo Data Center Prem 1y Pw 24x7x6 CSR+ydyd St650 V2

• Service Level: 24x7 coverage with 2-hour on-site response for eligible incidents.
• Duration: 1 year of service from activation, with renewal options to maintain continuity.
• Coverage Type: Post-warranty Premier Support, Advanced Service, and on-site maintenance.
• Included Data Protection: YourDrive YourData integration to support data integrity, backup, and restoration workflows.
• Defective Media Retention: Defective media is retained for diagnostics and service analysis.
• Parts & Labor: Comprehensive coverage that minimizes customer out-of-pocket costs for parts and technician labor.
• On-site Service: On-site visits from Lenovo-certified technicians to ensure rapid recovery and minimal disruption.

how to install Lenovo Data Center Prem 1y Pw 24x7x6 CSR+ydyd St650 V2

Activation of this service package is designed to be straightforward and minimally disruptive to ongoing operations. Begin by coordinating with Lenovo sales or your authorized channel partner to align the service with the specific assets it will cover, including the server, storage, and networking hardware that comprise your data center environment. You will typically need to provide the asset identifiers, serial numbers, and the location where service will be delivered, along with business contact information for rapid communication during incidents.

Step 1: Confirm coverage scope. Ensure that the Lenovo Data Center Prem 1y Pw 24x7x6 CSR+ydyd St650 V2 matches the equipment portfolio and anticipated workload profile. Step 2: Gather and submit required asset details. These usually include asset tags, serial numbers, model numbers, and the data center site address. Step 3: Schedule activation and on-site readiness. Coordinate with Lenovo to appoint a preferred time window for activation, technician dispatch, and any prerequisite site access or safety clearances. Step 4: Complete account setup. Create or update the service contract within the Lenovo services portal, link the assets to the contract, and specify billing preferences and renewal dates. Step 5: Validate service delivery. After activation, verify the service levels, response times, and contact points so your data center teams know exactly who to call for incidents or questions.

Because this is a post-warranty coverage plan, planning for renewal is essential. Your Lenovo account team can provide a renewal schedule aligned with your IT roadmap, ensuring uninterrupted 24x7x2-hour on-site support. During renewal conversations, discuss potential upgrades or changes to service levels, coverage for additional assets, or new data protection features through YourDrive YourData. The goal is to preserve reliability, minimize risk, and keep total cost of ownership predictable as your data center scales.

It is also important to implement internal processes to maximize the benefit of the service. Establish a central contact point for service incidents, maintain an up-to-date asset catalog, and integrate monitoring alerts with Lenovo’s service management systems. By doing so, you enable faster triage of issues, smoother dispatch of technicians, and more efficient problem resolution. In enterprise environments, this coordination translates to shorter downtime intervals, fewer escalations, and a more resilient infrastructure overall.

Frequently asked questions

Q: What exactly does 24x7x6 CSR+ydyd St650 V2 cover?

A: The Lenovo Data Center Prem 1y Pw 24x7x6 CSR+ydyd St650 V2 covers 24/7 on-site response with a guaranteed 2-hour arrival for eligible incidents, post-warranty Premier Support for 1 year, Advanced Service components, YourDrive YourData data protection options, on-site maintenance, and parts & labor. It also includes Defective Media Retention to aid diagnostics and data-preservation during service events.

Q: How does Defective Media Retention help my organization?

A: Defective Media Retention ensures that defective drives and media are retained for diagnostics and analysis by Lenovo technicians. This feature supports thorough problem investigation, helps preserve critical data during service, and can facilitate faster recovery planning while maintaining compliance with data-handling policies.

Q: Is this plan suitable for all data center equipment?

A: The plan is designed to cover the Lenovo data center portfolio compatible with the described service level. It is typically assigned to a set of assets (servers, storage, and related components) that Lenovo recognizes under the contract. Your sales representative can confirm coverage scope based on your asset list and usage requirements.

Q: Can I renew after the initial 12-month term?

A: Yes. Renewal options are available to maintain continuous coverage, and you can discuss upgrades or adjustments to service levels or asset scope with Lenovo or your authorized partner to align with evolving IT needs and budget considerations.