Lenovo Data Center Prem 1y Pw 24x7x6 Csr+ydyd Sxm Sr650

Deliver enterprise-grade reliability for Lenovo ThinkSystem SR650 servers with this premier data center service package. Built for post-warranty environments, the Lenovo Data Center Prem plan combines 24x7 on-site coverage with rapid two-hour response, defense-in-depth data protection, and a streamlined parts-and-labor approach designed to minimize downtime and optimize total cost of ownership. This service is engineered to help you make an intelligent investment decision about your equipment’s future, giving you predictable maintenance costs, powerful data protection, and the confidence that certified Lenovo technicians are on-call when you need them most. Whether you’re consolidating workloads, expanding your data center footprint, or safeguarding mission-critical applications, Premier Support delivers the right balance of speed, service depth, and peace of mind.

• Around-the-clock on-site support with rapid 2-hour response: When issues arise, Lenovo-certified technicians arrive on-site quickly to minimize downtime and keep your ThinkSystem SR650 server running at peak performance.
• 1-year service duration: A full year of Premier Support post-warranty ensures ongoing productivity, timely issue resolution, and predictable maintenance budgets for your data center environment.
• Defective media retention service: If a drive fails, you retain defective media for investigation and data protection planning, reducing uncertainty and facilitating faster root-cause analysis.
• On-site maintenance and parts & labor coverage: Comprehensive coverage minimizes inventory costs by replacing parts and performing labor on-site, so your data center stays online without unnecessary downtime or sourcing delays.
• YourDrive YourData integration: This feature safeguards critical data access and recovery workflows, helping you protect important information while maintaining business continuity during maintenance events.

Technical Details of Lenovo Data Center Prem 1y Pw 24x7x6 Csr+ydyd Sxm Sr650

• Service type: Premier Support (Post-Warranty)
• Coverage window: 24x7x2 On-site response (2-hour on-site arrival and service commitment)
• Service duration: 1 year from the date of activation
• Response and resolution: 2-hour on-site parts-and-labor service response to minimize downtime
• Delivery of service: On-site maintenance performed by Lenovo-certified technicians
• Defective media retention: Provided as part of the service to support drive failure assessment and data protection planning
• Data protection features: YourDrive YourData integration to help safeguard data accessibility and recovery options during service events
• Scope: Post-warranty coverage for eligible Lenovo ThinkSystem equipment, with parts and labor included during on-site visits

How to install Lenovo Data Center Prem 1y Pw 24x7x6 Csr+ydyd Sxm Sr650

• Confirm eligibility and activate the plan: Verify that your ThinkSystem SR650 or compatible Lenovo hardware is eligible for Premier Support and activate the 1-year service period through your Lenovo account or authorized reseller.
• Prepare on-site access: Ensure the data center entry points, server room access, and network connectivity are ready for on-site technicians to reach the equipment promptly when a service visit occurs.
• Gather asset details: Have the server model, serial numbers, and any related warranty or service contract identifiers ready to streamline dispatch and confirmation of service scope.
• Schedule the initial engagement: Coordinate a convenient on-site appointment window with Lenovo Support to align with maintenance cycles, maintenance windows, and any upgrade plans.
• Coordinate data protection and downtime planning: Establish data backup precautions and notify stakeholders of potential maintenance impact, so on-site visits are efficient and downtime is minimized if necessary.

Frequently asked questions

• Q: What does Lenovo Premier Support include for this product?
  A: Premier Support provides 24x7 on-site coverage with a guaranteed 2-hour response, a 1-year service duration, on-site parts and labor, defective media retention, and YourDrive YourData integration to protect data access during service events.
• Q: Is this service available after the warranty ends?
  A: Yes. The package is a post-warranty Premier Support plan designed to extend critical service levels and uptime for ThinkSystem SR650 environments.
• Q: What does defective media retention mean for my drives?
  A: If a drive fails, the defective media retention feature allows you to retain the failed media for inspection and troubleshooting, helping you assess data integrity and plan recovery steps with confidence.
• Q: How fast is the on-site response?
  A: Lenovo commits to a 2-hour on-site arrival and service response, minimizing downtime and accelerating issue resolution in production environments.
• Q: What is YourDrive YourData?
  A: YourDrive YourData is a data-protection integration that helps safeguard access to data and supports recovery workflows during maintenance and service events, reducing business disruption.
• Q: Which systems are covered by this plan?
  A: The plan is designed for Lenovo ThinkSystem SR650 servers and related infrastructure, with coverage tailored to eligible post-warranty configurations as defined in the service contract.