Lenovo Data Center Premium 1-Year 24x7 On-Site Support for SR630v2 SDS C

Achieve peak reliability and uninterrupted performance in your data center with Lenovo’s Premium Data Center Service plan. This 1-year post-warranty program combines Advanced Service, YourDrive YourData, and Premier Support to deliver rapid, on-site expertise exactly when you need it. With 24/7 availability and a 2-hour on-site parts-and-labor response, your Lenovo ThinkSystem SR630v2 SDS C deployment stays protected, productive, and prepared for the demanding workloads of today’s digital environment.

• Around-the-clock coverage: Enjoy 24x7 access to Lenovo support, ensuring issues are acknowledged and escalated promptly regardless of time or day.
• Fast on-site response: A guaranteed 2-hour parts-and-labor on-site response minimizes downtime and accelerates service delivery for server, storage, or infrastructure concerns.
• Comprehensive on-site maintenance: Experienced Lenovo technicians visit your data center to perform preventive maintenance, diagnostics, and hardware replacements with precision and care.
• Defective Media Retention included: The service includes Defective Media Retention to support thorough problem resolution while protecting data integrity during service events.
• YourDrive YourData protection: YourDrive YourData is integrated to safeguard data during service work, enabling smoother data handling, minimal disruption, and accelerated recovery when needed.

Technical Details of Lenovo Data Center Prem 1y Pw 24x7x6csr+ydyd Sr630v2 Sds C

• Service scope: Premium Advanced Service with post-warranty coverage, designed for Lenovo data center platforms including ThinkSystem SR630v2 configurations with SDS C options.
• Coverage duration: 1 year of extended service and support beyond the base warranty.
• Support model: 24x7 on-call assistance with guaranteed 2-hour on-site response for parts and labor.
• On-site maintenance: On-site technician visits include preventive maintenance, diagnostics, and rapid hardware replacements as required by the contract.
• Response and repair: 2-hour parts-and-labor service window to ensure timely problem resolution and continued system availability.
• Data protection features: Defective Media Retention (DMR) is included to support root-cause analysis and service accountability while maintaining data integrity.
• Data safety during service: YourDrive YourData is included to protect customer data throughout service events and to facilitate safe data handling during maintenance.
• Post-warranty orientation: Specifically structured to extend support after the original Lenovo warranty, helping maximize uptime and productivity.
• Intended deployment: Suitable for Lenovo data center workloads and server configurations that align with SR630v2 SDS C deployments, with service terms defined by Lenovo.

How to install Lenovo Data Center Prem 1y Pw 24x7x6csr+ydyd Sr630v2 Sds C

• Step 1 — Confirm eligibility and purchase: Verify your device(s) are within the eligible post-warranty service scope and complete the Premium Data Center Service purchase through Lenovo or an authorized reseller. Gather key details such as device serial numbers, SKU, and site location to streamline activation.
• Step 2 — Activate the service: Submit activation requests via Lenovo Support or your designated account manager. Specify YourDrive YourData preferences and Defective Media Retention expectations to ensure proper handling during service events.
• Step 3 — Schedule on-site visits: Coordinate with Lenovo-certified technicians to select convenient service windows. Ensure access to the equipment room, safe working space, and any required credentials for secure entry.
• Step 4 — Service execution: On arrival, the technician conducts diagnostic checks, implements approved maintenance or replacement actions, and logs all activities for a complete service record. Any required parts are supplied under the plan, and on-site labor is covered by the contract.
• Step 5 — Verification and documentation: After service completion, confirm system stability and performance. Review the service report, confirm resolution of the issue, and obtain any necessary documentation outlining next steps, future maintenance recommendations, and warranty extension details.

Frequently asked questions

• Q: What does 24x7x2-hour on-site support mean? A: It means you can reach Lenovo support at any time, day or night, and a technician will arrive on-site within two hours to perform maintenance, troubleshooting, or parts replacement as required by the service terms.
• Q: Is this service only for post-warranty coverage? A: Yes. This Lenovo Data Center Premium plan is a post-warranty, 1-year extended service that adds continued access to Premier Support, on-site technicians, and rapid response capabilities beyond the base warranty period.
• Q: What is Defective Media Retention (DMR)? A: DMR is included with the service to support problem resolution by retaining defective media for analysis and diagnostics. This helps with accurate root-cause determination while maintaining data integrity per contract terms.
• Q: What does YourDrive YourData provide during service? A: YourDrive YourData is designed to protect customer data during service events, facilitating secure data handling, smoother data transfers, and safer recovery if needed during maintenance or repair.
• Q: Which systems are covered? A: The description references Lenovo ThinkSystem SR630v2 configurations with SDS C, and the service is structured to support those deployments and similar Lenovo data center configurations within the contract scope, subject to Lenovo terms and eligibility.
• Q: How do I initiate service after purchase? A: Activation typically involves contacting Lenovo Support or your authorized reseller, providing device details, location, and preferred on-site windows. A service representative will guide you through activation and scheduling.