Lenovo Data Center Premium Service: 1-Year, 24x7 On-Site Support for SR655 SDS W

Unlock maximum uptime for your Lenovo data center with a comprehensive Premium Service plan designed to safeguard your SR655 SDS W deployment. This 1-year, post-warranty offering pairs 24x7 on-site support with fast 2-hour response, plus the power of Premier Support, YourDrive YourData, and Defective Media Retention. Built for mission-critical environments, this service protects both hardware and data while simplifying maintenance, reducing risk, and accelerating issue resolution. With a focus on rapid remedy, predictable costs, and expert guidance from Lenovo-certified technicians, you gain peace of mind as your workloads demand peak performance around the clock.

• 24x7 on-site coverage with a guaranteed 2-hour response for parts and labor, ensuring rapid issue resolution and minimal downtime. This service level is purpose-built for critical workloads where every minute matters, delivering hands-on diagnostics and repairs from Lenovo-trained technicians at your data center location.
• Premier Support combined with YourDrive YourData offers integrated hardware and data protection. You’ll benefit from timely access to senior engineering resources, proactive guidance during firmware updates and configuration changes, and streamlined data protection options that help safeguard your most valuable assets while keeping systems online.
• 1-year service duration extending beyond standard warranty to provide ongoing support as your equipment ages. This continuity helps you manage total cost of ownership, avoid unexpected repair expenses, and maintain access to Lenovo expertise throughout a critical growth phase or hardware refresh cycle.
• Defective Media Retention service that enables you to retain failed drives and related media for data recovery, forensics, or secure disposal in accordance with your security policies. This feature gives you control over defective assets while service teams diagnose issues and restore system functionality with minimal disruption.
• On-site maintenance with a clear, efficient parts-and-labor framework that drives fast task completion and improved productivity. The combination of rapid response, on-site expertise, and repeatable maintenance processes minimizes disruption to your operations and accelerates time-to-value from maintenance windows.

Technical Details of Lenovo Data Center Prem 1y Pw 24x7x6csr+ydyd Sr655 Sds W

• Product name: Lenovo Data Center Premium Service with 1-Year coverage, 24x7 On-Site Support for SR655 SDS W
• Warranty / Coverage: 1 Year service duration, post-warranty extension included
• Service window: 24x7 availability with guaranteed on-site response
• Response time: 2-hour on-site response for parts and labor
• Delivery location: On-site at customer facility
• Inclusions: Parts and labor, on-site maintenance, and field support
• Key features: Premier Support, YourDrive YourData integration, Defective Media Retention
• Target equipment: Lenovo SR655 SDS W servers and compatible storage/network components

How to Install Lenovo Data Center Premium Service

• Verify eligibility and gather essential details such as the device serials, SKUs, and purchase/policy documents before initiating the service activation. Having the correct hardware identifiers ensures accurate contract association and smooth scheduling.
• Activate the service by submitting the contract or service entitlement through the Lenovo support portal or by contacting your Lenovo account representative. Ensure the YourDrive YourData preferences are noted and that the Premier Support level is selected for your deployment.
• Schedule the initial on-site service visit and confirm the required service window. With 24x7 access and 2-hour response commitments, you’ll align maintenance milestones with your maintenance calendar and critical workload timelines.
• Prepare your data center environment for the on-site visit. Provide accessible server racks, clear paths for technicians, and any necessary credentials. Ensure backup verification and maintenance windows are communicated to relevant teams to minimize disruption.
• Document and review the service outcome. After the on-site visit, capture the service report, confirm all actions taken, and confirm any follow-up steps. Keep the service records for compliance, warranty validation, and future planning.

Frequently asked questions

• Q: What is included in Lenovo Data Center Premium Service for SR655 SDS W?
  A: It includes 1-year post-warranty coverage with 24x7 on-site support, a 2-hour on-site response time for parts and labor, Premier Support, YourDrive YourData, and Defective Media Retention, plus on-site maintenance and full Parts & Labor coverage.
• Q: Is this service available after the standard warranty expires?
  A: Yes. This is a post-warranty premium service designed to extend access to Lenovo-certified expertise and rapid response for ongoing data-center operations.
• Q: What does Defective Media Retention mean for my assets?
  A: Defective Media Retention allows you to retain failed media during service for data recovery or secure disposal in alignment with your security and compliance requirements, ensuring you maintain control over defective drives.
• Q: How quick is the on-site response time?
  A: The service guarantees a 2-hour on-site response for parts and labor, 24/7, to minimize downtime and keep critical workloads online.
• Q: How do I initiate a service request or claim?

A: Requests are initiated through Lenovo support channels with your service contract details. A Lenovo technician will review the entitlement, schedule an on-site visit, and begin remediation per the 24x7 SLA.