Lenovo Data Center Prem 2y Pw 24x7x24 CSR+YDyd Sd630 V2 — Premier On‑Site Support with YourDrive YourData

This Lenovo data center service package combines essential on-site support with Premier capabilities to keep your critical infrastructure running at peak performance. Designed for post-warranty environments, the Lenovo Data Center Prem 2y Pw 24x7x24 CSR+ydyd Sd630 V2 delivers round-the-clock coverage, four-hour on-site response, and the confidence of comprehensive maintenance and parts availability. With YourDrive YourData included, you gain added assurance that data integrity and accessibility stay front and center even when hardware issues arise. This is a smart, future‑proof investment for organizations that rely on Lenovo systems for mission‑critical workloads.

• 24/7 on-site coverage with four-hour response: Round-the-clock support ensures a technician arrives quickly, minimizing downtime and enabling rapid restoration of service for Lenovo data center equipment.
• Two-year post-warranty Premier Support: A long-term service commitment that extends beyond the warranty window, helping you protect your prior investment with reliable service levels and prioritized handling.
• Defective media retention service: If media is incorrectly deemed defective during service, Lenovo retains the media to ensure secure handling and proper evaluation, adding an extra layer of accountability and peace of mind.
• On-site maintenance and parts & labor: Comprehensive on-site maintenance with parts and labor included, designed to keep your data center components in optimal condition without hidden costs.
• YourDrive YourData included: Data protection and accessibility are supported through Lenovo’s YourDrive YourData program, helping safeguard critical information during service events.

Technical Details of Lenovo Data Center Prem 2y Pw 24x7x24 CSR+ydyd Sd630 V2

• Coverage window: 24x7 on-site support with a four-hour response time, designed to minimize downtime for data center hardware and related components.
• Service duration: 2 years of post-warranty Premier Support, providing continued service excellence beyond standard warranty terms.
• Service scope: On-site maintenance, parts and labor included, with proactive support to maximize system availability.
• Defective media retention: Defective media retention feature is included to ensure proper handling and verification during service interventions.
• Data protection integration: YourDrive YourData integration supports data availability and integrity during service events.
• Response and fulfillment goals: Fast on-site attendance combined with efficient parts provisioning to reduce mean time to repair (MTTR).
• Post-warranty coverage: Specifically designed to bridge the gap after warranty expiration, ensuring continued reliability for critical workloads.
• Maintenance approach: Preventive and corrective maintenance designed to sustain peak performance and extend hardware life.
• Regions and applicability: Global service reach with standardized SLAs for Lenovo data center equipment, subject to regional terms.
• What’s included: Premier support elements, 24x7 coverage, 4-hour on-site response, maintenance, parts & labor, defective media retention, and YourDrive YourData integration.

how to install Lenovo Data Center Prem 2y Pw 24x7x24 CSR+ydyd Sd630 V2

Since this is a service package rather than a physical device, installation refers to activating and configuring the service coverage for your Lenovo data center assets. Follow these steps to ensure prompt activation and optimal benefit from the service:

• Step 1: Contact your Lenovo account representative or approved Lenovo channel partner to initiate the service activation and verify eligibility for your specific data center assets.
• Step 2: Provide required details, including the affected systems (server models, storage arrays, and networking components), serial numbers, locations, and preferred on-site contact points for rapid dispatch.
• Step 3: Confirm the 2-year Premier Support plan terms, including the 24x7 coverage, four-hour on-site response, and the defective media retention arrangements, to ensure alignment with your internal service levels.
• Step 4: Schedule an onboarding session to review YourDrive YourData integration, data protection requirements, and any site-specific safety or access procedures for technicians.
• Step 5: Establish service portals, escalation contacts, and notification preferences so that you receive timely updates on service events and planned maintenance.

Frequently asked questions

• What does 24x7x4 on-site support mean? The service guarantees on-site attendance by a qualified technician within four hours, any day of the week, to diagnose and repair issues affecting your Lenovo data center equipment.
• What assets are covered under the 2-year post-warranty Premier Support? The coverage extends to eligible Lenovo data center hardware and components that fall under the contract, providing ongoing maintenance, parts, and labor for the duration of the agreement.
• What is defective media retention? If media used in the repair process is deemed defective or suspect, Lenovo retains the media for proper investigation and secure handling to protect data integrity and confidentiality.
• Is YourDrive YourData included with the service? Yes, the service package includes YourDrive YourData, offering data protection considerations and ensuring data accessibility during service operations.
• How can I activate or extend this service? Activation typically involves engaging your Lenovo account manager or an authorized partner, providing asset details, and agreeing to the 2-year Premier Support terms; extensions or region-specific terms can be discussed during onboarding.