Lenovo Data Center Premium 2-Year 24x7 On-Site Support for SR630v2

Elevate your data center reliability with Lenovo Data Center Premium, a comprehensive post-warranty service package that brings together Lenovo Essential Service, YourDrive YourData, and Premier Support to keep your SR630v2 servers performing at peak. This 2-year plan is engineered for mission-critical environments that demand fast, dependable on-site assistance, minimal downtime, and predictable budgeting. With 24x7 coverage and a 4-hour on-site response window, you gain enterprise-grade protection that extends beyond the manufacturer’s warranty, ensuring your workloads stay online, your data remains secure, and your IT team can focus on strategic initiatives rather than break/fix cycles. The Defective Media Retention option adds an extra layer of data protection during service events, so replacements and data handling are managed with your security and compliance needs in mind. This service is designed to maximize uptime, simplify maintenance planning, and deliver timely, accountable results when technical issues arise.

• 24x7 on-site support with 4-hour response time: Around-the-clock coverage ensures rapid, in-person troubleshooting and repair at your data center, minimizing downtime during hardware failures or performance degradation.
• Two-year service duration: A long-term maintenance agreement aligned with enterprise refresh cycles, providing predictable budgeting and uninterrupted protection well beyond the warranty period.
• Post-warranty coverage for Lenovo hardware: Extends dependable service and access to genuine Lenovo parts and skilled technicians after the manufacturer’s warranty ends.
• Defective Media Retention (DMR) included: Secure handling of failed drives or media during service, ensuring sensitive data is retained in compliant, controlled conditions while repairs are performed.
• All-inclusive maintenance and parts & labor: Comprehensive service that reduces inventory costs and accelerates issue resolution by delivering both parts and labor on-site.

Technical Details of Lenovo Data Center Prem 2y Pw 24x7x4+ydyd Sr630v2 Sds C

• Service type: Premier Support combined with Essential Service and YourDrive YourData, tailored for post-warranty environments.
• Coverage scope: 24x7x4 on-site support, designed for data center deployments requiring continuous availability.
• On-site response time: 4 hours from service request to technician arrival at the customer location.
• Duration: 2 years of continuous service from the start date of activation.
• Inclusions: Parts & labor, on-site maintenance, and hardware repair or replacement as needed.
• Defective Media Retention (DMR): Optional but included in this configuration to ensure secure handling of failed media during service events.
• Warranty alignment: Extends support coverage beyond the original manufacturer warranty window to protect uptime and productivity.
• Target hardware: Lenovo ThinkSystem / SR630v2 servers and related data center components, with on-site service delivery facilitated by Lenovo-certified technicians.

How to install Lenovo Data Center Prem 2y Pw 24x7x4+ydyd Sr630v2 Sds C

This product is a service plan rather than a software or hardware package, so there is no installation in the traditional sense. Activation and deployment steps focus on account setup, contract association, and readiness for timely service events. To prepare for activation, ensure your SR630v2 servers are correctly inventoried and that your Lenovo account and service contract details are up to date. When you purchase the plan, attach the contract to the appropriate system or data center assets and designate a primary contact for service coordination. In the event of an issue, initiate a service request with Lenovo using the product name as the reference, provide the serial numbers of affected hardware, and confirm the service level and target on-site location. Lenovo technicians will coordinate with your facilities team to gain access, confirm the exact service scope, and bring any required parts to perform diagnostics, maintenance, or replacement on-site. The Defective Media Retention option will be invoked if a failed drive is involved, ensuring secure data handling throughout the repair process. While there is no software install, you may want to document your asset inventory, warranty status, and contact details for rapid escalation and streamlined on-site support.

Frequently asked questions

• Q: What does “24x7x4” mean in this Lenovo Data Center Premium plan?
  A: It means around-the-clock support (24x7) with a guaranteed on-site response within 4 hours of a service request, ensuring rapid resolution for critical data center hardware issues.
• Q: How long does the coverage last?
  A: The plan provides 2 years of continuous service from activation, delivering predictable protection through the post-warranty period.
• Q: What is Defective Media Retention (DMR) and is it included?
  A: DMR is a secure process for handling failed drives or media during service. In this configuration, DMR is included, helping protect sensitive data while maintenance or replacement occurs.
• Q: Does this plan require installation or software changes?
  A: No installation is needed. This is a service contract for on-site hardware support, parts, and labor. Activation requires attaching the contract to your Lenovo account and assets.
• Q: Which systems are covered?
  A: The plan is designed for Lenovo SR630v2 data center servers and related components, with on-site service delivered by Lenovo-certified technicians to minimize downtime.