Lenovo Data Center Prem 3y 24x7x24 CSR De240s 2u24

Experience enterprise-grade protection for your Lenovo data center with the Lenovo Data Center Prem 3y 24x7x24 CSR De240s 2u24. This Premium Committed Service Essential (Extended) offering is engineered to keep mission-critical workloads online, even in the toughest operating conditions. With a four-year service duration, it delivers around-the-clock coverage, rapid on-site responses, and a comprehensive parts-and-labor agreement designed to minimize downtime and maximize system uptime. Built for businesses that rely on consistent performance—from virtualization and databases to AI workloads and large-scale analytics—this service ensures that your Lenovo hardware operates at peak efficiency with predictable costs and streamlined support discipline. The De240s 2u24 designation highlights its spec alignment with Lenovo’s data center line, while the CSR (Committed Service Essential) framework guarantees a steady, proactive approach to issue resolution and preventive maintenance. Whether you’re managing a multi-node rack, a dense 2U server footprint, or a growing private cloud, this 4-year, 24x7x4-hour on-site service is designed to keep critical systems running with minimal interruption and maximum reliability.

• Comprehensive 4-year coverage that ensures long-term reliability for Lenovo data center hardware, backed by Lenovo-certified technicians and a proven service framework.
• 24x7x4 on-site support with guaranteed 4-hour parts-and-labor response, delivering rapid, direct intervention when issues arise to minimize downtime.
• On-site maintenance and parts replacement services that address mishaps quickly, reducing repair time and helping you avoid extended outages in production environments.
• Parts and labor inclusions that streamline budgeting and procurement, lowering inventory costs while preserving maximum dependability for critical workloads.
• Optimized for efficiency and operational continuity, combining proactive maintenance with fast issue resolution to protect service levels and business outcomes.

Technical Details of Lenovo Data Center Prem 3y 24x7x24 CSR De240s 2u24

• Service type: Lenovo Committed Service Essential (Extended)
• Coverage duration: 4 years
• Support level: 24x7x4-hour on-site response
• Response time: 4-hour on-site availability for parts and labor
• On-site maintenance and parts & labor included
• Designed for Lenovo data center hardware, with a focus on the De240s 2U24 form factor
• Objective: reduce downtime, streamline maintenance, and minimize inventory costs through a single, reliable service contract

How to install Lenovo Data Center Prem 3y 24x7x24 CSR De240s 2u24

• Confirm eligibility: Verify that your Lenovo data center equipment qualifies for the Committed Service Essential (Extended) program and that the De240s 2U24 configuration is supported under this contract.
• Gather essential identifiers: Collect the device serial numbers, asset tags, and any relevant warranty or warranty-id information to speed up service activation.
• Choose service level options: Ensure the 4-year term, 24x7 coverage, and 4-hour on-site response are selected and documented in the service agreement.
• Schedule onboarding: Work with your Lenovo account manager or service administrator to schedule activation, establish contact points, and set response procedures for on-site visits.
• Prepare the site for service: Provide accessible rack space, clear pathways for technicians, power/Grounding confirmation, and any required safety clearances so on-site visits proceed without delays.

Frequently asked questions

• What does 24x7x24 CSR with 4-hour on-site response mean? It means you receive around-the-clock coverage (24 hours a day, 7 days a week, 24/7 support windows) with a guaranteed on-site visit within 4 hours of a reported incident for covered issues, including parts and labor.
• Which Lenovo hardware are covered under this service? The contract is designed for Lenovo data center equipment and is aligned with the De240s 2U24 configuration, among other eligible models within the Committed Service Essential program. Confirm eligibility with your Lenovo representative.
• Is maintenance included in the price? Yes. On-site maintenance and parts & labor are included, helping to minimize downtime and simplify budgeting for preventative care and reactive repairs.
• How do I activate or renew the service? Activation is coordinated through your Lenovo account team or authorized service partner. You’ll provide device identifiers, confirm coverage terms, and schedule onboarding and any required introductions to on-site technicians.
• Can I upgrade or change service levels later? Upgrades or changes to service levels are typically available through Lenovo’s sales or services channels. An account manager can help tailor the contract to evolving data-center needs.
• Will there be any travel or non-covered costs? The standard contract includes on-site maintenance and covered parts & labor. Any costs outside the defined coverage would be specified in the terms of the agreement, so review the service contract for exclusions or special conditions.