Lenovo Data Center Prem 3y 24x7x24 CSR+ydyd De4000f 2u24

Lenovo Data Center Prem 3y 24x7x24 CSR+ydyd De4000f 2u24 is an enterprise-grade service package designed to maximize uptime, protect your data assets, and extend the life of your Lenovo storage and server investments. Blending Essential Service, YourDrive YourData, and Premier Support with extended coverage, this offering delivers around-the-clock on-site assistance, rapid response times, and comprehensive maintenance. It’s built for mission-critical environments where reliability, availability, and speed of service matter most.

• 3-Year coverage ensures long-term, predictable support for your data center hardware and workloads, helping you maximize productivity and budget planning.
• Around-the-clock availability with 24 x 7 x 4 Hour on-site support guarantees that qualified technicians are dispatched quickly to minimize downtime.
• 4-Hour parts and labor response time provides fast escalation and resolution, reducing disruption to essential services and workloads.
• Defective media retention service helps you manage failed drives or media, supporting secure handling, diagnostics, and data protection during failures.
• Includes YourDrive YourData and Premier Support—combining data protection, driving data integrity, and premium service levels for reliable maintenance, on-site support, and ongoing optimization.

Technical Details of Lenovo Data Center Prem 3y 24x7x24 CSR+ydyd De4000f 2u24

• Service package: Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support (Extended Service)
• Service duration: 3 years
• Support window: 24 x 7 x 4 Hour On-site
• Response time: 4 hours for parts and labor
• Inclusions: On-site maintenance, parts and labor coverage, and rapid escalation
• Key features: Defective media retention, enhanced reliability, and value protection for data center investments

How to install Lenovo Data Center Prem 3y 24x7x24 CSR+ydyd De4000f 2u24

• Verify eligibility and coordinate with your Lenovo sales or channel partner to enable the 3-year service plan and associated features (Essential Service, YourDrive YourData, Premier Support).
• Schedule the service activation with the Lenovo service team to align coverage start dates with your data center deployment or maintenance windows.
• Prepare asset details such as serial numbers, site address, and primary point of contact to ensure accurate on-site dispatch and rapid response.
• Activate YourDrive YourData within the service portal to enable data protection and drive-related service workflows, and configure maintenance preferences as needed.
• Establish renewal reminders and a service governance plan to maintain coverage continuity, verify that on-site technicians have required access, and confirm escalation paths.

Frequently asked questions

• What does 24 x 7 x 4 Hour On-site mean? It means Lenovo provides around-the-clock on-site support with a guaranteed four-hour response window to dispatch qualified technicians and begin remediation wherever your data center hardware is located.
• What is defective media retention? Defective media retention is a service feature that helps manage failed storage media by securely retaining and handling defective drives and media, enabling proper diagnostics, RMA processing, and minimal disruption to operations.
• Which devices are covered by this service? The package is designed for Lenovo data center hardware covered under the Prem 3-year 24x7x24 CSR+ydyd De4000f 2u24 configuration, including servers, storage enclosures, and related components as specified in the contract.
• Does the service include parts and labor? Yes. The plan includes parts and labor coverage, ensuring technicians have access to components and perform necessary repairs or replacements on-site.
• Can the service be extended beyond 3 years? The description references an Extended Service option within Premier Support; you can discuss renewal or extension options with your Lenovo representative to maintain coverage beyond the initial 3-year term.