Lenovo Data Center Prem 3y 24x7x24 CSR+YDYD VX 2U CN Service Contract

Protect your Lenovo data center with a comprehensive, end-to-end service program designed for continuous operations, maximum uptime, and data resilience. The Lenovo Data Center Prem 3-year plan combines essential coverage, YourDrive YourData, and Premier Support to deliver a seamless experience for mission-critical VX 2U CN deployments. With 24x7 on-site accessibility, a guaranteed four-hour response window, and expert technicians dispatched directly to your facility, this service contract minimizes downtime, accelerates recovery, and keeps your systems running at peak performance. Built specifically for Lenovo’s data center portfolio, this extended service option aligns with enterprise IT budgets and lifecycle planning, offering predictable costs and transparent service levels across global facilities, including CN-focused operations where local support matters most.

• 24x7 on-site support with a guaranteed four-hour response time ensures rapid escalation and resolution. When an issue affects your Lenovo VX 2U CN infrastructure, certified technicians are dispatched to your data center with the right parts and tools, enabling fast diagnosis, repair, and restoration of servers, storage devices, and connectivity. This enterprise-grade coverage is designed to minimize production impact, shorten maintenance windows, and keep your critical workloads online around the clock.
• Premier Support and YourDrive YourData synergy delivers direct access to Lenovo engineers, proactive health checks, and guidance on firmware, drivers, and configuration optimization. The service package emphasizes preventive actions and rapid remediation, helping you stay ahead of failures while preserving performance and reliability. Expect clear escalation paths, predictable response times, and a partnership that supports IT governance and regulatory requirements.
• Defective media retention with comprehensive parts and labor coverage means you’re protected from the cost and disruption of drive failures. In the event of a failed disk, Lenovo retains the defective media for investigation and compliance purposes, while on-site technicians install genuine Lenovo parts and perform standardized procedures to restore array integrity and performance. This feature reduces risk, supports data protection goals, and accelerates recovery in the data center.
• Three-year coverage aligns with hardware lifecycles and software refresh cycles, delivering long-term stability and budget predictability. The extended term minimizes renewal gaps and administrative overhead, ensuring your data center remains shielded by up-to-date service capabilities as workloads evolve. It’s a strategic choice for organizations seeking dependable service continuity without frequent renegotiation.
• Global coverage with CN-focused support for Lenovo Data Center VX 2U deployments provides consistent service levels across multiple regions while respecting local requirements. The plan leverages a centralized service framework with regional adaptation, ensuring reliability, fast escalation, and language or regional support as needed—so your operations stay aligned with business goals and regulatory considerations in every geography.

Technical Details of Lenovo Data Center Prem 3y 24x7x24 CSR+YDYD VX 2U CN

The technical details below summarize the core service characteristics included with this contract, drawn from Lenovo’s enterprise service specifications and aligned to the VX 2U CN platform. This information is intended to help IT leaders plan resource allocation, risk management, and vendor coordination for data center operations.

• Service Level: 24x7 coverage with a 4-hour on-site response window for eligible incidents, ensuring rapid technician arrival and incident resolution.
• Coverage: On-site maintenance and repair of applicable Lenovo hardware, including parts and labor, with access to certified technicians and genuine components.
• Duration: 3-year service term, providing extended protection beyond standard warranty to support ongoing data center uptime.
• Defective Media Retention: Included, enabling retention of defective drives for investigation and compliance reviews as part of incident handling.
• Included Services: Premier Support and YourDrive YourData, offering expert guidance, data protection-related support, and streamlined escalation.
• Product Scope: Lenovo Data Center VX 2U CN hardware and related components covered under this service contract.
• Regional Focus: Global service capability with emphasis on CN market coverage, ensuring alignment with regional support requirements and language considerations when necessary.

How to install Lenovo Data Center Prem 3y 24x7x24 CSR+YDYD VX 2U CN

• Verify eligibility and gather device identifiers: confirm the exact Lenovo model (VX 2U CN), serial numbers, service contract reference, and proof of purchase to ensure correct activation and coverage alignment.
• Confirm activation with Lenovo: initiate service activation through the Lenovo Support Portal or your Lenovo account manager, ensuring the 3-year Prem plan is properly linked to the asset(s).
• Prepare assets and environment: have the data center inventory ready, including asset tags, location details, and any required access clearances or security procedures to facilitate on-site attendance.
• Schedule onboarding and readiness checks: coordinate with Lenovo support to schedule an initial health assessment, warranty verification, and any necessary firmware or software guidance aligned with YourDrive YourData integration.
• Maintain ongoing compliance and access: ensure facilities teams provide appropriate access and ride-along support to technicians, and maintain records of service visits, replacements, and updates for audit purposes.

Frequently asked questions

• Q: What exactly is included in the Lenovo Data Center Prem 3y 24x7x24 CSR+YDYD VX 2U CN service plan?

  A: The plan provides 3-year extended service with 24x7 on-site support and a 4-hour on-site response, parts and labor coverage, defective media retention, and access to Premier Support plus YourDrive YourData services. It’s designed to protect Lenovo VX 2U CN hardware and ensure rapid problem resolution, proactive guidance, and data protection-related assistance from Lenovo engineers.

• Q: How does defective media retention work?

  A: If a drive fails under service, Lenovo retains the defective media to support investigation and compliance requirements. While technicians replace failed components on-site using genuine Lenovo parts, the retained media helps Lenovo analyze failures, improve reliability, and support data integrity investigations as part of the service workflow.

• Q: What is YourDrive YourData, and how does it relate to this service?

  A: YourDrive YourData represents data protection and data-management support integrated with the service package. It complements on-site hardware coverage by offering guidance related to data protection best practices, potential backups, and recovery considerations, helping safeguard critical workloads while maintaining performance and resilience.

• Q: How fast is the on-site response?

  A: The standard response time is four hours from incident notification, across eligible regions. This rapid On-site arrival minimizes downtime for mission-critical Lenovo VX 2U CN deployments and helps restore services quickly.

• Q: Is this plan available globally, and does it include CN-specific support?

  A: Yes. The plan is designed for global coverage with emphasis on CN-market deployments. It provides consistent service levels, streamlined escalation, and any required local support arrangements to ensure reliable operation across distributed data centers.

• Q: How do I activate or renew this service?

  A: Activation typically occurs through the Lenovo Support Portal or via your Lenovo account manager. You will need asset details, proof of purchase, and service contract references. For renewals, work with your Lenovo representative to align renewal timing with your hardware lifecycle and IT planning.