Lenovo Data Center Prem 3y 24x7x6 CSR De4000h 2u24 — Premium 3-Year On-Site Data Center Support

Elevate the reliability and performance of your Lenovo data center with the Lenovo Data Center Prem 3y 24x7x6 CSR De4000h 2u24 service plan. This enterprise-grade support package combines Lenovo’s premier expertise with round-the-clock access to skilled technicians, ensuring rapid response times and minimal downtime for mission-critical workloads. Tailored for Lenovo De4000h 2U24 rack-mount systems and other compatible Lenovo data center assets, this extended service delivers comprehensive coverage across hardware maintenance, parts replacement, and technical support. Whether you’re deploying a high-availability environment, hosting virtualized workloads, or running essential databases, this 3-year program is engineered to maximize uptime, safeguard your IT investments, and keep your operations running smoothly.

• Comprehensive 3-year coverage with around-the-clock support: This plan provides 24 x 7 x 2-hour on-site response, ensuring rapid intervention for critical incidents. With parts and labor included, you don’t have to worry about hidden costs during maintenance or repair, so your data center stays at peak performance with predictable budgeting.
• Access to Lenovo Premier Support and Advanced Service: Benefit from elevated support levels, expedited case handling, and direct access to senior engineers. The combination of Premier Support and Advanced Service accelerates issue resolution, minimizes downtime, and helps your IT teams focus on strategic initiatives rather than firefighting.
• On-site maintenance that reduces downtime: When issues arise, expert Lenovo technicians come to your site with the right parts and tools. Remote diagnostics kick off prior to arrival to streamline repair workflows, shortening repair cycles and speeding restores to service for your critical applications.
• Electronic and Physical service for maximum reliability: The service covers both electronic and physical components, ensuring comprehensive care for your Lenovo data center environment. This dual focus helps maintain system integrity, performance, and compatibility across hardware and firmware layers—crucial for steady, long-term productivity.
• Easy procurement and scalable coverage: The plan is designed to scale with your data center needs, making it suitable for existing Lenovo deployments and future growth. Streamlined activation, simple renewal options, and clear terms help IT teams manage service contracts with confidence.

Technical Details of Lenovo Data Center Prem 3y 24x7x6 CSR De4000h 2u24

• Service type: Lenovo Committed Service Advanced Service + Premier Support — Extended Service
• Duration: 3 years
• Response time: 24 x 7 on-site with 2-hour response
• Support coverage: On-site maintenance, parts & labor, electronic and physical service
• Sub-type: Electronic and Physical
• Applicable to: Lenovo data center hardware, including De4000h 2U24 configurations
• SKU: Not provided
• UPC: Not provided

How to install Lenovo Data Center Prem 3y 24x7x6 CSR De4000h 2u24

• Step 1: Verify eligibility and gather asset details. Confirm that your Lenovo data center hardware, including De4000h 2U24 systems, is eligible for the Prem 3y 24x7x6 CSR plan. Collect essential information such as serial numbers, model identifiers, and the data center location where service is required.
• Step 2: Initiate the service request. Open a ticket through the Lenovo service portal or contact your Lenovo account representative to start the Committed Service order. Specify the 3-year length, the 24x7 coverage, and the 2-hour on-site response requirement so the service team can configure the correct response templates and technician roster.
• Step 3: Provide installation details for the on-site team. Share access instructions, time-zone information, and any facility prerequisites (rack space, power availability, network accessibility) to ensure the technician can arrive prepared and ready to work without delays.
• Step 4: Schedule the initial on-site visit. Work with the Lenovo dispatch team to set a convenient date and time window. For critical workloads, you may request expedited scheduling to align with business needs, with the understanding that 2-hour response windows apply to eligible incidents.
• Step 5: Prepare for service delivery. Ensure the data center floor is accessible, safety requirements are met, and appropriate personnel are available to provide access or assist technicians as needed. After the on-site visit, review the service report to confirm resolved issues and to plan any follow-up steps if additional parts or maintenance are required.

Frequently asked questions

• Q: What does the 3-year Lenovo Data Center Prem service include?
  A: The plan covers a three-year term of on-site maintenance, 24x7 support, 2-hour on-site response, and parts and labor. It combines electronic and physical service with Premier Support and Advanced Service to ensure rapid, high-level assistance for Lenovo data center hardware.
• Q: What is the meaning of 24x7x2-hour on-site support?
  A: 24x7 means support is available around the clock, every day of the year. The 2-hour on-site response indicates that a technician will arrive on-site within two hours of a qualifying service request, aiming to restore critical systems quickly.
• Q: Does this service include remote or phone support?
  A: Yes. In addition to on-site visits, the service includes phone support and remote diagnostics to help identify and triage issues promptly, enabling faster on-site interventions when needed.
• Q: Is this plan suitable for all Lenovo data center hardware?
  A: The plan is designed for Lenovo data center assets, including De4000h 2U24 configurations, and other compatible Lenovo servers and storage within the data center ecosystem. Always verify compatibility with your specific model and software stack during purchase.
• Q: How do I file a claim or request service?
  A: Claims and service requests can be filed through the Lenovo service portal or by contacting your Lenovo account manager. Provide asset details, the nature of the incident, and preferred response times to expedite the process.
• Q: Can I renew or upgrade my service after the initial term?
  A: Yes. The Lenovo Prem 3-year plan is designed to be renewible, and you can discuss upgrade pathways if you anticipate growing data center needs or want enhanced coverage as your environment evolves.