Lenovo Data Center Premium Service — 3-Year, 24x7 On-Site CSR+YourDrive YourData (De120s 2u12)

Experience enterprise-grade protection for Lenovo data center assets with a comprehensive service plan designed to maximize uptime, reliability, and peace of mind. The Lenovo Data Center Premium Service combines CSR (Customer Service Representative) access with YourDrive YourData and Premier Support in a 3-year, 24x7 on-site coverage package. This specification is engineered for busy data centers that require rapid response, precise maintenance, and data-security features that help safeguard critical infrastructure. By opting into this Extended Service, organizations invest in a proactive, hands-on service experience that minimizes downtime, streamlines asset management, and preserves the integrity of data assets throughout the life of the server hardware — from deployment to end-of-life refresh. Whether you operate mission-critical workloads, virtualization clusters, or dense storage environments, this plan delivers the rapid, reliable support that modern data centers demand. The combination of 2-hour on-site response and comprehensive parts-and-labor coverage means your IT team spends less time managing service tickets and more time delivering value to the business. In short, Lenovo’s Premium Service helps protect your investment, improve system reliability, and unlock predictable performance for years to come.

• Around-the-clock coverage with 2-hour on-site response: When a fault occurs, Lenovo’s certified technicians arrive quickly, performing proactive diagnostics, field maintenance, and configuration checks on-site to restore service rapidly. This rapid response minimizes downtime and helps maintain service levels for critical applications, databases, and virtualization workloads. The on-site model is ideal for data centers that prioritize immediate hands-on support and direct hardware remediation without extended outages or travel delays.
• 3-year extended service for long-term reliability: This plan is built to cover the entire lifecycle of your Lenovo data center assets, aligning with typical hardware refresh cycles and total cost of ownership considerations. By providing sustained access to trained technicians, regular maintenance, and consistent service quality, it helps ensure predictable performance, reduced risk of unplanned outages, and lowered total cost of ownership over the life of the system.
• Defective Media Retention for accountability and data safety: The service includes a defective media retention feature that helps protect your data integrity and facilitates warranty assessment processes. In the unlikely event of a drive failure, the retained media can be securely evaluated, allowing faster root-cause analysis, inventory reconciliation, and efficient replacement planning — all while giving you a clear audit trail for data-center governance.
• YourDrive YourData integration for smarter data management: This program combines service with data-management capabilities that help you safeguard critical information, optimize storage use, and enhance data protection practices. The YourDrive YourData component supports secure data handling, enhanced backup readiness, and streamlined asset documentation — essential for regulated environments and complex storage architectures.
• Premier Support with proactive maintenance: Premier Support adds a higher tier of technical expertise and proactive care. You gain access to seasoned Lenovo engineers who can assist with advisory work, configuration optimization, and preventative maintenance tasks. This reduces the chance of performance degradation, improves operational efficiency, and offers a single-point-of-contact experience for rapid issue resolution.

Technical Details of Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De120s 2u12

Technical details for this Lenovo data center premium service are designed to align with enterprise expectations for reliability, uptime, and service transparency. The service is an Extended Service contract with 24 x 7 support and a guaranteed 2-hour on-site response window, ensuring rapid action for critical server and storage issues. The coverage spans a full 3-year period, offering long-term protection for hardware investments and maintaining predictable maintenance costs. In addition to on-site hardware repair and replacement, the plan includes parts and labor coverage, meaning that qualified technicians will diagnose, repair, or replace defective components at no additional cost to your organization within the agreed service levels.

• Service type: Extended on-site service with 24x7 availability and 2-hour response for on-site maintenance, diagnostics, and remediation.
• Duration: 3 years from the service start date, designed to align with the life cycle of Lenovo data center hardware and to provide consistent coverage during expansion or consolidation projects.
• Response time: 2-hour on-site parts and labor service response time, enabling rapid escalation and swift hardware repair or replacement when needed.
• Response scope: On-site maintenance, diagnostics, part replacement, and labor to restore services to specified performance levels.
• Coverage features: Maintenance and parts & labor are included; defective media retention is supported for reliability and governance; YourDrive YourData assistance is available for data-management benefits; Premier Support provides access to senior engineers.
• Support model: Premier-level access, single-point contact, and streamlined service coordination designed to minimize downtime and administrative overhead for data-center operations.
• Target assets: Lenovo data center servers, controllers, storage enclosures, and related critical components covered under the contract terms.

How to install Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De120s 2u12

Activating this service is straightforward, and the onboarding process is designed to be seamless for IT teams and data-center administrators. The steps below outline a typical setup pathway to ensure you receive the full benefits of the premium support package:

• Confirm eligibility and activate the contract: Work with your Lenovo account representative or approved channel partner to verify that your assets are covered under the 3-year Premium Service plan. Ensure that the contract is linked to the correct asset tags, serial numbers, and data-center locations.
• Collect asset information: Prepare a complete inventory of covered hardware, including model numbers, serials, and firmware revision details. Having a precise asset roster helps technicians arrive with the correct parts and ensure rapid restoration of services.
• Schedule service windows: Coordinate with Lenovo support to schedule preferred maintenance windows or to respond to urgent outages. The 24x7 availability means you can request urgent on-site visits outside business hours without delay.
• Provide access and prerequisites: Ensure safe access to data-center floors, security protocols, power and cooling readiness, and any required facility clearances. Prepare space for technician work, with documented asset locations and rack coordinates if applicable.
• Documentation and hand-off: After activation or a service visit, collect service confirmations, parts used, and remediation actions. Store the service ticket numbers for future reference and align them with your internal change-control processes.

Frequently asked questions

• Q: What is included in Lenovo Data Center Premium Service 3-year plan?
• A: The plan includes 24x7 on-site coverage with a guaranteed 2-hour response, 3-year duration, on-site maintenance, parts and labor, defective media retention, YourDrive YourData, and Premier Support access to Lenovo engineers for advanced problem resolution and proactive maintenance.
• Q: What does defective media retention entail?
• A: Defective media retention ensures that failed or suspected drives are retained for warranty assessment and data integrity review, providing a clear audit trail and facilitating faster diagnostics, replacements, and governance reporting.
• Q: How does YourDrive YourData benefit my data-center operations?
• A: YourDrive YourData helps optimize data handling and protection within the service framework, supporting secure data management, better backup readiness, and improved visibility into storage assets — critical for compliance and operational efficiency.
• Q: How quickly can I expect on-site assistance?
• A: The service guarantees a 2-hour on-site response for hardware-related incidents, enabling fast diagnostics, remediation, and service restoration to minimize downtime for essential workloads.
• Q: What if I need help outside regular business hours?
• A: The plan is 24x7, meaning you can access Premier Support and request on-site assistance at any time, including nights, weekends, and holidays, to protect uptime for production environments.