Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De4000h 2u12 — Extended On-Site Service with Premier Support

Equip your data center with a premium service solution engineered to maximize uptime, protect critical data, and simplify total cost of ownership. The Lenovo Data Center Prem 3-year package combines Lenovo’s trusted Advanced Service with YourDrive YourData and Premier Support to deliver a seamless, proactive approach to maintenance. With 24 x 7 x 2-hour on-site coverage, defect-free media retention, and a predictable pricing model, this service bundle is designed for enterprises that demand reliability, rapid issue resolution, and robust data protection for their most important servers and storage systems. Whether you’re handling multi-rack deployments or mission-critical workloads, this service helps reduce downtime, minimize operational risk, and keep your Lenovo compute and storage investments performing at peak efficiency.

• 24/7 on-site support with guaranteed 2-hour response — Around-the-clock access to Lenovo experts ensures rapid issue resolution and minimized downtime for your critical data center infrastructure.
• 3-year extended service — Long-term coverage that locks in predictable maintenance costs, helping you plan budgets with confidence while safeguarding system performance over time.
• Advanced service with YourDrive YourData and Premier Support — A comprehensive support ecosystem that combines proactive maintenance, data protection options, and premium assistance for faster, more confident service experiences.
• Defective media retention service — A built-in data-safeguard feature that enables you to manage media mishaps without disrupting your operations, preserving data integrity and drive reliability.
• On-site maintenance and parts & labor — Complete service coverage that minimizes inventory costs while maximizing system dependability and uptime across the data center.

Technical Details of Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De4000h 2u12

• Service scope — Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support, designed for enterprise-class data centers.
• Duration — 3 years of extended service to ensure ongoing efficiency and precise results across hardware and storage ecosystems.
• Response time — 2-hour parts and labor service response to enable timely completion with increased dependability.
• Availability — 24x7 coverage, with on-site response to critical incidents, ensuring rapid access to qualified technicians whenever issues arise.
• On-site support — On-site service delivery with maintenance and parts included, simplifying logistics and reducing downtime during emergencies.
• Maintenance coverage — Parts and labor are included, helping minimize unexpected costs and inventory while maintaining service quality.
• Defective media retention — A dedicated feature that helps you handle media defects without compromising data resilience or business continuity.
• Data protection integration — YourDrive YourData integration supports data protection practices and secure data handling within the service framework.
• Premium support — Premier Support access ensures faster escalation, expert guidance, and a higher level of service responsiveness for complex environments.
• Form factor awareness — Service coverage applies to Lenovo data center hardware configurations such as rack-mounted units (including 2U deployments) within the supported scope.

How to Install Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De4000h 2u12

Activating this service package is straightforward and designed to minimize disruption to ongoing operations. Follow these practical steps to ensure a seamless onboarding and maximize the value of your Lenovo data center service contract:

• Confirm eligibility and purchase — Ensure your Lenovo hardware is eligible for the Lenovo Data Center Prem service bundle and complete the purchase process through an authorized Lenovo channel.
• Gather key identifiers — Collect the relevant product identifiers (SKU, UPC, serial numbers) and the locations of covered devices to align service coverage with your exact assets.
• Define coverage scope — Confirm the exact mix of devices, racks, and clusters covered under the 3-year plan, including any specialized storage or compute nodes that require maintenance and on-site support.
• Schedule onboarding with Lenovo — Coordinate an onboarding or activation session with a Lenovo service representative to validate account details, confirm service levels, and establish on-site visit protocols.
• Prepare site readiness — Provide safe access to equipment, ensure required work spaces and electrical/environmental conditions are documented, and arrange backup procedures where applicable to minimize risk during service interventions.
• Establish escalation and communication plans — Define primary contacts, notification preferences, and escalation paths so issues are routed quickly to the right technical specialists.
• Enable YourDrive YourData and Premier Support integration — If applicable, activate YourDrive YourData features and ensure Premier Support channels are configured for fast triage and remote assistance when needed.
• Test and verify — After onboarding, perform a test incident or service check to verify response times, technician arrival procedures, and the accuracy of asset registration, ensuring a smooth transition into standard service operation.

Frequently asked questions

• Q: What does the Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De4000h 2u12 cover?
  A: This package provides a three-year extended service that combines Advanced Service with YourDrive YourData and Premier Support. It includes 24x7 on-site coverage with a guaranteed 2-hour response for parts and labor, on-site maintenance, and defected media retention services designed to protect data and ensure timely restoration of service after hardware faults.
• Q: What is defective media retention and why is it important?
  A: Defective media retention means that if a storage device or media fails or experiences defects, Lenovo maintains and processes the affected media in accordance with defined data-handling practices. This feature helps minimize data loss risk, supports secure disposition, and keeps your operation compliant while you transition to replacement or repaired components.
• Q: What is included with YourDrive YourData?
  A: YourDrive YourData is a data protection and data mobility feature that integrates with Premier Support to help safeguard critical data, streamline recovery processes, and facilitate efficient data management throughout the service lifecycle.
• Q: How quickly can I expect a technician on-site?
  A: The service guarantees a 2-hour response time for parts and labor, 24 hours a day, 7 days a week. In practice, response times may vary by location, but the contract emphasizes rapid on-site arrival to minimize downtime for critical workloads.
• Q: Can I upgrade or modify the service after purchase?
  A: Yes. Lenovo service contracts can typically be adjusted to reflect changes in asset inventory, coverage level, or support preferences. Contact your Lenovo account representative to review available options and tailor the plan to evolving data center needs.
• Q: Is this service suitable for multi-rack environments?
  A: Absolutely. The 3-year extended service with on-site coverage is designed to scale across data center deployments, including multi-rack and complex compute/storage configurations, to maintain consistent performance and support levels.