Lenovo Data Center Premier Service — 3-Year, 24x7x2 On-Site Coverage (De4000h 2U24)

Maximize uptime and protect your critical data center investments with Lenovo’s comprehensive 3-year Premier Support package. This 24x7x2 on-site coverage combines Advanced Service, YourDrive YourData, and Premier Support to deliver reliable, fast, and proactive support right at your doorstep. Tailored for Lenovo data center deployments such as the De4000h 2U24, this service ensures rapid issue resolution, minimal downtime, and proven hardware maintenance that keeps your operations running smoothly around the clock.

• Three-year protection with round-the-clock access: Enjoy continuous coverage that extends over three years, with 24 hours a day, 7 days a week support and a guaranteed 2-hour on-site response for critical incidents.
• Integrated Advanced Service, YourDrive YourData, and Premier Support: This all-in-one package blends Lenovo’s most trusted service components to provide prioritized technical assistance, data protection options, and executive-level reliability.
• On-site maintenance that includes parts and labor: Hardware servicing is performed on-site, with parts and labor included to restore performance without the need for off-site shipments or downtime delays.
• Designed for De4000h 2U24 and similar Lenovo data center configurations: The service aligns with Lenovo data center hardware deployments, delivering tailored coverage for multi-processor servers, storage arrays, and dense 2U24 chassis configurations.
• Fast dispatch and clear escalation paths for critical issues: When a fault arises, Lenovo coordinates rapid dispatch and escalates through supported channels to minimize impact on your workloads and uptime.

Technical Details of Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De4000h 2u24

Technical specifications are linked to the SKU/UPC associated with your Lenovo deployment. Exact figures may vary by configuration. The following details summarize the service characteristics to help you understand coverage and expectations:

• Service Level: 24x7 on-site coverage with a guaranteed 2-hour response for eligible incidents.
• Duration: 3 years of service from activation date.
• Coverage: Parts and labor included for on-site maintenance and component replacements.
• Inclusions: Advanced Service, YourDrive YourData, Premier Support.
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How to Install Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De4000h 2u24

Activation of this service is straightforward and focused on enabling coverage for your Lenovo data center hardware rather than a physical hardware installation. Follow these steps to get started quickly:

• Step 1: Verify eligibility and confirm the service is purchased against your device model and serial numbers (for example, the De4000h 2U24 chassis).
• Step 2: Gather essential details such as customer account information, site location, primary contact, and preferred service window to streamline on-site scheduling.
• Step 3: Access the Lenovo Service Portal or your Lenovo commercial support channel to attach the 3-year, 24x7x2 hour on-site coverage to the device.
• Step 4: Schedule an on-site initiation visit or remote diagnostic as guided by Lenovo support, ensuring a smooth transition into active coverage.
• Step 5: Prepare the on-site environment with appropriate power, access, rack space, and network connectivity to facilitate efficient service delivery.
• Step 6: After activation, receive a service enrollment confirmation and a detailed service report outlining coverage, escalation procedures, and response commitments.

Frequently Asked Questions

• What does the 3-year Premier Support with 24x7x2 on-site coverage include? It includes on-site hardware maintenance, parts and labor, 24x7 support access, a guaranteed 2-hour on-site response for qualifying incidents, and access to Advanced Service, YourDrive YourData, and Premier Support resources.
• What is YourDrive YourData? YourDrive YourData is Lenovo’s data protection option integrated with service coverage, designed to help safeguard data and support recovery workflows in conjunction with hardware maintenance and rapid service response.
• Is this service limited to hardware only? The coverage focuses on Lenovo hardware in data center deployments. While hardware issues are addressed swiftly, software issues may require separate software support arrangements or license-specific assistance.
• How fast is the on-site response? For eligible incidents, a technician is dispatched with a target on-site arrival within 2 hours, aimed at minimizing downtime for critical workloads.
• How do I activate or renew the service? Activation is completed through the Lenovo Service Portal or your Lenovo account manager. Renewal options can be discussed with Lenovo sales or support teams before the current term ends.
• Can this service cover multiple devices or sites? Yes, Lenovo Premier Support plans can be configured to cover multiple devices and locations within a single contract, subject to configuration and eligibility on the account.