Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De6000f 2u24 — Premium On-Site Enterprise Service and Support

Power your data center with confidence. The Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De6000f 2u24 is a comprehensive enterprise service contract designed to keep Lenovo hardware performing at peak uptime. This offering combines advanced service capabilities, premier support, and YourDrive YourData with a robust three-year coverage window, ensuring your critical workloads stay online, secure, and productive. With 24x7 support, rapid two-hour response, and on-site maintenance, you gain predictable service levels and reduced risk from downtime. The package also includes Defective Media Retention, helping you manage data-bearing drives securely and efficiently while your team focuses on strategic initiatives rather than reactive repairs.

• Comprehensive 3-year on-site service with around-the-clock coverage and a fast 2-hour response for parts and labor, designed to minimize downtime in demanding data center environments.
• Includes Lenovo Advanced Service, YourDrive YourData, and Premier Support to deliver enterprise-grade expertise, streamlined problem resolution, and proactive guidance for your Lenovo infrastructure.
• On-site maintenance and labor support with genuine Lenovo parts, ensuring reliable repairs and sustained performance across your De6000f 2U24 rack-ready configuration.
• Defective Media Retention is included, offering secure handling of failed drives so your data remains protected while replacement hardware is deployed.
• Tailored for data centers that require relentless availability, this service package provides structured SLAs, clear escalation paths, and a predictable cost model to support long-term planning and reliability.

Technical Details of Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De6000f 2u24

Service duration and coverage are designed to deliver maximum uptime and measurable outcomes for enterprise environments. The Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De6000f 2u24 combines a 3-year service window with continuous support and rapid response to keep your data center running smoothly. The core features and benefits include:

• Service duration: 3 years of comprehensive on-site coverage to align with hardware lifecycle and replacement planning.
• 24x7 support with 2-hour response time: Around-the-clock access to Lenovo experts and a guaranteed two-hour parts-and-labor response to minimize downtime and accelerate repairs.
• On-site maintenance and labor: Highly skilled technicians travel to your site to perform maintenance, diagnostics, and repairs, reducing the need for off-site service and minimizing disruption to operations.
• Parts inclusion: Genuine Lenovo parts are provided as part of the service, ensuring compatibility and performance with your De6000f 2U24 system.
• Defective Media Retention: Secure handling of defective drives for proper data management and compliance, with processes designed to protect data integrity during replacement.
• Service scope: Advanced Service, Premier Support, and YourDrive YourData integration for a holistic support experience that covers hardware diagnostics, data protection, and rapid escalation when needed.
• On-site focus: The service emphasizes on-site intervention to deliver timely repairs and maintenance without requiring you to send hardware away for service.
• Reliability and predictability: A clearly defined service framework helps IT teams forecast maintenance windows, budget effectively, and maintain service-level objectives for critical workloads.

how to install Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De6000f 2u24

Activation and implementation of the Lenovo Data Center Prem service are managed through Lenovo’s enterprise service channels. Because this is a coverage and support contract rather than a hardware installation, the focus is on onboarding the service to your environment and ensuring rapid activation when needed. Typical steps include:

• Confirm your service SKU and contract details with Lenovo or your authorized reseller to ensure the correct Prem 3y 24x7x6 CSR+ydyd De6000f 2u24 coverage is in place.
• Open a service case and designate a dedicated account manager or service liaison to streamline escalation and scheduling.
• Prepare asset information for your Lenovo portfolio, including asset tags, serial numbers, data center locations, and any preferred on-site visit windows.
• Coordinate activation with a Lenovo-certified technician or engineering team, scheduling a convenient start date and confirming any access requirements for the data center facility.
• Verify service activation in your asset management system (CMDB) and provide necessary stakeholders with the service level expectations, contact points, and escalation paths.

Frequently asked questions

What exactly is included in Lenovo Data Center Prem 3y 24x7x6 CSR+ydyd De6000f 2u24? The package provides a three-year, on-site service contract with 24x7 availability, a guaranteed two-hour response time for parts and labor, on-site maintenance, and access to Lenovo Advanced Service, Premier Support, and YourDrive YourData. It also includes Defective Media Retention, ensuring secure handling of failed drives and data integrity during replacements.

What is Defective Media Retention (DMR) and why does it matter? Defective Media Retention is a service feature that ensures defective drives are retained for data handling, investigation, or compliant disposition while replacements are deployed. This helps organizations manage data security and retention policies during hardware failures without compromising data integrity.

How long does the service last and what are the key benefits for my data center? The service lasts 3 years and offers around-the-clock support, rapid 2-hour response times, on-site maintenance, and access to a suite of Lenovo support capabilities. Benefits include reduced downtime, predictable budgeting, proactive problem resolution, and a single-point-of-contact for hardware and data protection concerns.

Is this service available for all Lenovo data center devices and configurations? This particular package is designed for Lenovo data center hardware configurations such as the De6000f 2U24 rack setup. For broader device coverage or different configurations, discuss options with your Lenovo representative to tailor the service to your environment.

How do I activate and manage the service once it’s purchased? Activation typically involves coordinating with Lenovo or your reseller, establishing a service account, and providing asset details. An account manager or dedicated service liaison will guide you through activation, scheduling, and escalation paths to ensure rapid response when maintenance is required.