Lenovo ePac On-Site Repair + Hard Disk Drive Retention - Post Warranty - 2 Year - Warranty

Introducing the Lenovo ePac On-Site Repair + Hard Disk Drive Retention, a comprehensive post-warranty solution designed to keep your systems running smoothly and efficiently for an additional two years. This service package provides you with the peace of mind needed to tackle unexpected repair and replacement costs. With 24/7 on-site support and a commitment to quick response times, you can count on Lenovo to maintain the productivity and reliability of your business operations.

• 24/7 On-Site Support: Gain access to round-the-clock assistance with on-site repairs, ensuring that technical issues are resolved swiftly without causing significant downtime.
• Hard Disk Drive Retention: Keep your original hard disk drives even after service, protecting your valuable data and providing you with control over your information.
• Rapid Response Time: Enjoy a remarkable 4-hour response time for parts and labor, allowing you to minimize operational disruptions and maintain high levels of productivity.
• Comprehensive Coverage: Benefit from extensive protection against unforeseen repair and replacement costs, enabling you to manage your budget effectively while ensuring your systems are always in top condition.
• Dedicated Parts Replacement Service: Rely on dependable parts replacement that combines efficiency and expertise, reducing inventory costs while maximizing the reliability and performance of your equipment.

Technical Details of the Product

This service package includes:

• Service Type: On-Site Repair
• Duration: 2 Years
• Service Coverage: 24 x 7 x 4 Hour
• Service Inclusions: Parts and Labor
• Service Sub-Type: Physical

How to Install

To activate your Lenovo ePac On-Site Repair service:

1. Purchase the service package from an authorized Lenovo distributor or online store.
2. Register your service agreement on the Lenovo support website using your purchase details.
3. Keep a record of your service agreement number, which will be required for any service requests.
4. Contact Lenovo support via phone or online chat to schedule your first on-site service visit or for immediate assistance.

Frequently Asked Questions

• What is included in the Lenovo ePac On-Site Repair service?
  This service includes 24/7 support, on-site repairs, hard disk drive retention, and parts replacement for a duration of two years.
• How does hard disk drive retention work?
  With this service, you retain your original hard disk drives after repairs are conducted, ensuring that your data remains secure and in your control.
• What is the response time for service requests?
  The service guarantees a 4-hour response time for parts and labor, meaning technicians will arrive on-site quickly to resolve any issues.
• Can I purchase this service after my warranty expires?
  Yes, the Lenovo ePac On-Site Repair service is specifically designed for customers whose original warranty has expired, providing continued support for your devices.
• How do I file a service request?
  You can file a service request by contacting Lenovo support directly through their support hotline or online service portal, using your service agreement number for reference.