Lenovo ePac On-Site Repair - Post Warranty - 2 Year - Warranty

Keep your Lenovo devices operating at peak performance even after the warranty ends with Lenovo ePac On-Site Repair. This post-warranty, 2-year service plan delivers rapid, on-site maintenance with parts and labor included, ensuring minimal downtime and maximum productivity. With round-the-clock availability and a guaranteed 4-hour on-site response, you get dependable doorstep support that protects your critical systems without the hassle of travel.

• 24/7 availability with a guaranteed 4-hour on-site response to resolve issues quickly and minimize downtime.
• 2-year service duration designed to maintain continuous operations and deliver timely results beyond the manufacturer’s warranty.
• On-site maintenance with parts and labor included, so professional service is delivered directly at your location.
• Parts replacement service included to swiftly swap faulty components and restore performance without prolonged outages.
• Physical protection from breakdowns after the manufacturer’s warranty expires, providing reliable doorstep support with no travel required.

Technical Details of Lenovo ePac On-Site Repair - Post Warranty - 2 Year - Warranty

• Service Model: On-site maintenance
• Coverage Duration: 2 years
• Availability: 24/7
• Response Time: 4 hours
• Inclusions: Parts & Labor
• Additional Benefits: Parts Replacement Service; Physical protection from breakdowns post-warranty; On-site service at customer location

How to Install Lenovo ePac On-Site Repair

• Confirm eligibility and service coverage for your device and location, then schedule an on-site visit with the Lenovo support team.
• Gather and provide essential device details (model, serial number) and describe the issue to help the technician prepare.
• Coordinate a convenient service window and ensure access to the affected hardware at the installation site.
• A Lenovo-certified technician arrives on-site, performs maintenance or replacement as required, and verifies system functionality.
• Close the service ticket with confirmation of issue resolution and a brief feedback review to ensure continued reliability.

Frequently asked questions

• What does the service include? It includes on-site maintenance with parts and labor, 24/7 availability, a 4-hour on-site response, and a 2-year coverage period.
• How quickly can I expect a technician? The service targets a 4-hour on-site response time to minimize downtime.
• Is this service available after the original Lenovo warranty ends? Yes, this is a post-warranty program designed to extend coverage and support beyond the manufacturer’s warranty.
• Do I need to travel for service? No. A technician comes to your doorstep to perform the maintenance or replacement.
• Which regions are covered? Coverage details vary by contract and region; consult your Lenovo service agreement for exact availability in your location.