Lenovo Essential Service - 5-Year Extended Onsite Support (Service nty Ess Svc-5y)

Protect your business-critical systems with Lenovo Essential Service. This extended service plan is designed to maximize uptime for core workloads while safeguarding sensitive data. Built for reliability, it combines rapid onsite response, round-the-clock support, and comprehensive parts and labor coverage to keep your Lenovo devices operating at peak performance. With a full five-year duration, this service helps you plan confidently, knowing your hardware and data are protected by a robust framework that minimizes downtime and accelerates issue resolution. Whether you’re safeguarding a data center, a remote office, or a busy enterprise environment, Lenovo Essential Service delivers peace of mind so your team can stay focused on what matters most—your business.

• Four-hour onsite response and 24/7 availability ensure rapid access to expert technicians when issues arise. This minimizes downtime for critical servers and workstations, helping maintain productivity during business hours and after-hours alike.
• 5-year service duration provides long-term protection for Lenovo devices, aligning with technology lifecycles and budget planning while sustaining maximum efficiency and precise results over time.
• Base warranty upgrade for onsite installation of replacement parts eliminates the delays and logistics typically associated with part shipping. On-site installation reduces downtime and accelerates repair cycles to keep systems online.
• YourDrive YourData retention service protects data continuity by offering retention options that help safeguard information during service events, giving you confidence in data integrity even during maintenance or repairs.
• Phone support included to resolve problems quickly, with on-site support guaranteeing accessible experts and guaranteed response times to address issues promptly, no matter where your devices are located.

Technical Details of Lenovo Essential Service - Extended Service - 5 Year - Service nty Ess Svc-5y

• Service duration: 5 years
• Onsite response time: 4 hours (Parts & Labor)
• Coverage: 24x7 access to phone and remote support; continuous expert availability
• Onsite installation of replacement parts: Included in base plan
• Parts & Labor: Included to ensure quick, on-site repairs
• YourDrive YourData retention: Data retention service included
• Electronic and Physical service subtype: Available for convenience and ease of operation
• Base warranty upgrade: Onsite installation coverage for replacement parts
• On-site support: Guaranteed quick solutions with on-site availability of Lenovo experts

How to install Lenovo Essential Service - Extended Service

This is a service plan rather than a hardware installation, so there is no physical installation required. To activate and configure coverage for a Lenovo device, follow these steps:

• Verify eligibility and purchase status, and confirm the service is linked to the correct asset.
• Register the device in the Lenovo Services portal using the device serial number or service tag.
• Link the service to the asset’s hardware profile and document location and IT contact details for efficient service coordination.
• Schedule onboarding with Lenovo support if needed to enable YourDrive YourData retention and remote monitoring access.
• Prepare for on-site visits by ensuring technicians have access to required rooms, power, and the device warranty documentation on file.

Frequently asked questions

• Q: What does Lenovo Essential Service - Extended Service include?

  A: It provides a 5-year coverage with a four-hour onsite response, 24/7 phone and remote support, on-site installation of replacement parts, YourDrive YourData retention, and electronic/physical service sub-type options, along with comprehensive parts and labor coverage to keep systems running smoothly.

• Q: How fast is the onsite response?

  A: Onsite response is guaranteed within four hours, 24/7, so technicians are available to visit your site promptly and resolve issues with minimal disruption to operations.

• Q: Does this plan cover parts and labor?

  A: Yes. The plan includes parts and labor, and on-site installation of replacement parts is part of the base warranty upgrade for faster, more efficient repairs.

• Q: What about data retention?

  A: YourDrive YourData retention service is included, helping protect and preserve important data during service events and maintenance activities.

• Q: How do I activate or claim service?

  A: Activation typically involves registering the device in the Lenovo Services portal, linking the service to the asset, and ensuring contact and location details are up to date. For on-site or remote support, you can contact Lenovo Support as soon as service is activated.

• Q: Which devices are covered?

  A: Coverage applies to eligible Lenovo devices enrolled in the Essential Service program. Check your service agreement or contact Lenovo Support to confirm eligibility for your specific model and serial number.