Lenovo Essential Service + Premier Support — 3-Year On-Site

Experience robust protection for your Lenovo technology with Lenovo Essential Service + Premier Support. This extended 3-year service merges comprehensive maintenance, on-site care, and rapid parts and labor coverage to safeguard your investment and maximize uptime. With 24x7x4 support, guaranteed 4-hour on-site response, and hands-on physical service, you gain reliable access to Lenovo-certified technicians who can diagnose, repair, and restore critical systems with precision. Whether you’re managing a single workstation fleet or a broad deployment, this service is designed to deliver predictable performance, reduced downtime, and sustained productivity—so your team can stay focused on core priorities while Lenovo takes care of the rest.

• 24x7x4 On-Site Coverage & 4-Hour Response — Round-the-clock access to support with a guaranteed four-hour on-site response, ensuring critical issues are addressed quickly to minimize downtime and keep operations running smoothly.
• 3-Year Service Duration — Extended protection spanning three full years from activation, providing predictable budgeting and long-term reliability for your Lenovo devices.
• On-Site Service For Maximum Productivity — On-site visits reduce disruption and sampling time, delivering hands-on diagnostics and repairs right where your devices live for faster problem resolution.
• Parts & Labor Included — Replacement parts and labor are included, simplifying maintenance and expediting repairs without unexpected costs or delays.
• Physical Protection & Value — The service emphasizes physical protection to safeguard your devices, preserve performance, and add value by maintaining peak reliability over the term of the contract.

Technical Details of Lenovo Essential Service + Premier Support - Extended Service - 3 Year - Service - 3y 24x7x4

• Service duration: 3 years
• Coverage: 24x7 on-site support with a 4-hour response window
• Delivery: On-site service, maintenance, parts and labor included
• Service subtype: Physical service with hands-on, proactive support to keep projects on track
• Primary benefit: Protects your investment by enhancing reliability, reducing downtime, and preserving device performance

How to install Lenovo Essential Service + Premier Support

• Confirm eligibility — Verify you have purchased the 3-year on-site Essential Service + Premier Support package and gather any relevant order or activation details.
• Activate with Lenovo — Contact Lenovo Support or your designated account representative to activate the service, providing device serial numbers, models, and proof of purchase if requested.
• Prepare device information — Have the inventory list, asset tags, and warranty status ready to streamline activation and future service requests.
• Schedule onboarding — Establish a preferred onboarding or activation time, aligning with your operational calendar to minimize disruption and set expectations for response times.
• Maintain and renew — Track the 3-year term and plan renewal or upgrade options in advance to ensure continuous coverage and sustained support coverage for your Lenovo devices.

Frequently asked questions

• What does 24x7x4 mean, and how does it affect my support? It means you have round-the-clock access to support with a guaranteed four-hour on-site response for eligible incidents, which helps minimize downtime and maintain business continuity.
• What is included in Parts & Labor? Replacement parts and labor are included as part of the service, enabling timely repairs without unexpected out-of-pocket costs to your organization.
• Which devices are covered under this plan? The coverage applies to Lenovo devices enrolled in the Essential Service + Premier Support program for the specified 3-year term, with on-site maintenance and protection.
• Can I customize or upgrade the service? The core offering is the 3-year on-site coverage described; for customization or upgrade options, contact your Lenovo representative or sales channel for available alternatives.
• How do I activate the service once purchased? Activation is completed through Lenovo Support or your account manager by providing device details, serial numbers, and proof of purchase to initiate the 3-year on-site coverage.