Lenovo Essential Service + YourDrive YourData - Post Warranty - 2 Year - Warranty Ess Svc-2ypw

LenovoSKU: 5089429

Price:
Sale price$1,861.46

Description

In a world where downtime can disrupt productivity, Lenovo Essential Service + YourDrive YourData offers a robust post-warranty solution designed to keep Lenovo devices running smoothly after the manufacturer’s warranty expires. This 2-year service plan delivers on-site maintenance with 24x7 support, a rapid 4-hour response, and inclusive parts and labor, so your team can focus on core business activities rather than hardware issues. It combines physical protection for drive hardware with responsive service, ensuring that critical systems stay up and operating with minimal interruption. Whether you manage a small business, a busy IT department, or remote teams, this post-warranty plan is built to minimize downtime, streamline repairs, and extend the life of Lenovo devices through proactive service and reliable on-site assistance.

  • 24/7 on-site support with a guaranteed 4-hour response to ensure fast resolution and minimal disruption to your operations, even outside traditional business hours.
  • 2-year service duration that extends protection beyond the manufacturer warranty, maximizing productivity and providing ongoing peace of mind.
  • Maintenance with parts and labor included so you receive comprehensive hardware care without surprise costs for components or technician time.
  • On-site service to simplify repairs and accelerate issue resolution by eliminating the need to ship devices and wait for remote fixes.
  • YourDrive YourData protection integrated into the plan to address drive hardware concerns and data integrity considerations as part of hardware service coverage.

Technical Details of Lenovo Essential Service + YourDrive YourData - Post Warranty - 2 Year

  • Service type: Post-warranty on-site maintenance with parts and labor included.
  • Coverage window: 24x7 access to support and on-site visits as required to resolve issues.
  • Response time: 4 hours from the time a service request is opened to on-site arrival or remote action as appropriate.
  • Duration: 2 years from activation date, with renewal options available through Lenovo or authorized channels.
  • Inclusions: On-site technician support, replacement parts, and labor required to repair or replace defective hardware components.
  • Data considerations: Data recovery is not included under this service; the plan focuses on hardware maintenance and drive-related protection within the service scope.

How to Install Lenovo Essential Service + YourDrive YourData

  • Confirm eligibility and purchase details by locating your invoice or purchase order and collecting device details such as model names and serial numbers.
  • Register the service in the official Lenovo service portal or through your authorized reseller, linking the plan to the appropriate devices and account.
  • Provide device information including serial numbers, locations, and any accessibility considerations to ensure smooth on-site visits.
  • Schedule activation and plan an initial on-site visit or remote kickoff as directed by the service provider, coordinating with your IT team for minimal disruption.
  • Prepare the site for a technician arrival by ensuring device access, a stable power source, and any remote access requirements are ready if needed.
  • On-site service execution the technician conducts hardware checks, performs necessary parts replacements, and validates system functionality to confirm issue resolution and service completion.
  • Document and close the service case with the technician’s notes, confirm satisfaction, and retain records for warranty and future renewals.

Frequently asked questions

  • What is included in Lenovo Essential Service + YourDrive YourData? The plan provides 24x7 on-site support with a 4-hour response, 2-year duration, maintenance services, and parts and labor coverage. It also incorporates YourDrive YourData protection considerations as part of hardware service coverage to help safeguard drive-related components after the original warranty expires.
  • Is data recovery included? Data recovery is not included under this service. The plan focuses on hardware maintenance, drive hardware protection, and timely on-site repair. If data recovery is needed, it may require a separate service arrangement with Lenovo or a data specialists partner.
  • How long does the coverage last? Coverage lasts for 2 years from activation. Renewal options are available through Lenovo or authorized resellers to extend protection beyond the initial term.
  • Which devices are eligible? Eligible Lenovo devices eligible for post-warranty service are covered under the plan. Verification typically relies on the device’s SKU/UPCs and serial numbers, so check the official documentation or portal for eligibility and enrollment requirements.
  • How do I trigger a service request? You can initiate a service request through Lenovo’s 24/7 support channels. Provide device details (model, serial number), location, and a clear description of the issue to receive a rapid response and on-site assistance as needed.

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