Lenovo Essential Service + YourDrive YourData + Premier Support – Extended Service – 3 Year

Protect your Lenovo investment with a comprehensive, worry-free service plan that combines proactive maintenance, rapid on-site support, and data-safety features. The Lenovo Essential Service + YourDrive YourData + Premier Support Extended Service delivers reliable coverage for three years, helping you keep your systems running at peak performance while preserving predictable budgeting and total cost of ownership. This extended service is designed for organizations that rely on uninterrupted productivity, critical data integrity, and fast problem resolution. From preventive maintenance to rapid response and data protection, this package is engineered to minimize downtime and maximize the value of your Lenovo devices.

• 24 x 7 x 4 Hour On-Site Support — When you need help, Lenovo’s on-site technicians are dispatched to your location within a four-hour window, around the clock. This rapid on-site response minimizes downtime, speeding issue resolution and keeping your operations moving forward even during hardware or software hiccups.
• Defective Media Retention Service — In the event of a drive failure or defective media, this service ensures that the failed media is retained for safe handling, data recovery, and proper replacement. It helps you manage the situation with minimal risk to your data and business continuity, preserving the integrity of your information assets.
• YourDrive YourData Integration — A seamless alignment of data protection and drive reliability features designed to safeguard important files and maintain data accessibility. This integration prioritizes data integrity and simplified data management, contributing to smoother disaster recovery processes and less downtime in critical moments.
• Part and Labor Coverage with Predictable TCO — The extended service covers parts and labor for maintenance and repair, enabling a predictable total cost of ownership. With this coverage, you’ll experience fewer surprise repair expenses and easier budgeting for long-term IT planning.
• 3 Year Service Duration for Reliability — A multi-year commitment that provides sustained support, consistent service levels, and durable assurance that your Lenovo devices will receive ongoing care. The three-year term is designed to align with typical hardware lifecycles, refurbishing your device’s performance and extending its useful life.

Technical Details of Lenovo Essential Service + YourDrive YourData + Premier Support - Extended Service - 3 Year

The following technical details summarize the core features and coverage of this extended service, drawn from the service characteristics described in the product information. This section mirrors the key attributes that customers rely on when evaluating service contracts for enterprise-grade Lenovo equipment:

• Coverage Duration: 3 years of service from the start of the contract.
• Response and Repair Model: On-site support with a 4-hour parts-and-labor service window, designed to minimize downtime and keep critical systems online.
• Support Availability: 24 hours a day, 7 days a week (24 x 7) with 4-hour on-site response to urgent issues.
• Service Scope: Comprehensive maintenance coverage including parts and labor, on-site servicing, and proactive maintenance activities.
• Defective Media Handling: Defective media retention service to manage failed drives safely and support data recovery and replacement steps.
• Data Protection Feature: YourDrive YourData alignment to support data protection and drive reliability for smoother data management and recovery planning.

How to Install Lenovo Essential Service + YourDrive YourData + Premier Support

Note: This is a service contract rather than software or firmware that requires installation in the traditional sense. Activation and enrollment are typically performed through your Lenovo account, a Lenovo partner, or your organization’s IT administrator. Below are general steps you can expect when activating this extended service:

1. Confirm Eligibility: Verify that your Lenovo devices are eligible for this extended service and locate the corresponding service contract options in your Lenovo business portal or through your Lenovo account representative.
2. Register Devices: Associate the eligible devices with the service contract by providing serial numbers or asset tags to the Lenovo service portal or your authorized channel partner.
3. Activate Service: Complete the activation process within the portal, including selecting the contract start date, service level, and any required billing details.
4. Assign Points of Contact: Designate IT administrators or procurement staff who will manage service requests, renewals, and communications with Lenovo support.
5. Verify Coverage and SLAs: Review the configured service levels (on-site, response times, maintenance windows) to ensure alignment with your organizational needs and operational schedules.

Frequently asked questions

What does the 3-year Extended Service cover? The three-year program provides on-site support, 24 x 7 availability, a four-hour response time for parts and labor, maintenance coverage, and the defective media retention service. It also includes YourDrive YourData features to help protect data integrity and streamline recovery processes, all aimed at reducing total cost of ownership and ensuring reliable system performance over the life of the contract.

Is on-site support available around the clock? Yes. The service includes 24 x 7 on-site support with a guaranteed four-hour response window. This arrangement is designed to minimize downtime by delivering rapid hardware and maintenance assistance wherever your devices are located.

What happens if a drive fails? If defective media is detected, the defective media retention service enables the safe handling of the failed drive, facilitating data recovery efforts and orderly replacements. This helps protect data and maintains continuity in business operations.

Do I need to install anything to use this service? No software installation is required for the service itself. Activation is performed via your Lenovo account or through an authorized partner. Once activated, the service is ready to respond according to the defined SLAs and coverage terms.

Can this service be renewed after three years? Renewal options are typically available through Lenovo or authorized partners. The three-year term provides steady coverage to align with common hardware lifecycles, but you should check with your vendor for renewal terms and any new offerings or updates.

What are the benefits of combining YourDrive YourData with Premier Support? The combination enhances data protection and drive reliability alongside fast, reliable on-site support. This integrated approach helps maintain data availability, reduces data loss risk, and ensures quicker restoration of services after incidents, ultimately contributing to improved uptime and user productivity.