Lenovo Essential Service + YourDrive YourData + Premier Support - Extended Service (3 Years) 24x7x4 On-site

This 3-year extended service bundle from Lenovo combines Essential Service, YourDrive YourData, and Premier Support to deliver comprehensive, business-ready coverage for your Lenovo hardware. Designed for organizations that rely on maximum uptime and predictable budgeting, this package provides around-the-clock access to expert support, rapid on-site response, and robust maintenance with parts and labor included. With 24x7x4 availability, on-site visits when needed, and the added protection of YourDrive YourData, you can operate with confidence, knowing that critical devices and data are protected by a trusted service team. The blend of physical maintenance, rapid fault resolution, and hands-on service ensures your projects stay on track and productivity stays high, even in demanding environments. This service is ideal for enterprises deploying laptops, desktops, workstations, servers, and other Lenovo devices where downtime is costly and timely expertise matters as outages occur outside standard business hours. A dedicated on-site capability means technicians are available to assess, repair, and restore device functionality quickly, limiting disruption to your operations and enabling you to keep your teams focused on core initiatives.

• Comprehensive 3-year coverage with 24x7x4 access – This extended service brings together Lenovo Essential Service, YourDrive YourData, and Premier Support to offer around-the-clock access to trained professionals. The 24x7x4 framework ensures you can reach help at any time, day or night, with a four-hour service response time for critical hardware issues that require on-site intervention or rapid parts and labor deployment. By consolidating remote diagnostics, proactive monitoring (where applicable), and on-site escalation options, this plan minimizes downtime and simplifies budgeting for IT maintenance across your Lenovo fleet.
• On-site support with rapid, predictable response – On-site visits are prioritized to deliver fast, hands-on solutions. The service guarantees expert technician availability for in-person assessments, repairs, or parts replacement at your location, ensuring that complex hardware problems are addressed quickly. The four-hour response time is designed to deliver meaningful progress within a single business day, reducing wait times and helping your users return to work with minimal interruption. This on-site capability is especially valuable for mission-critical devices and workloads where remote-only support is insufficient.
• YourDrive YourData integration for data protection – The package includes YourDrive YourData features that help protect valuable information assets. While the exact data protection details vary by SKU, you gain access to data-protection options designed to safeguard critical drives and data during maintenance windows, firmware updates, or hardware replacements. This integration enhances resilience by reducing data-exposure risks and supporting safer maintenance cycles as part of a broader enterprise strategy for data integrity and business continuity.
• Parts & Labor coverage with proactive maintenance – The service covers both parts replacement and labor, ensuring that hardware components can be replaced or repaired without additional, out-of-pocket costs during the coverage period. Maintenance is delivered through a combination of preventive checks and reactive repairs, enabling more stable device performance and fewer surprises. This approach helps extend device longevity, improves reliability, and supports smoother workflows by minimizing the need for unexpected purchases or extended downtime.
• Peace of mind, productivity, and budget predictability – With a fixed three-year term, you can forecast IT support costs with greater accuracy. The combination of on-site experts, fast response times, and integrated data protection reduces risk and supports consistent productivity across your organization. This service is particularly attractive for teams that depend on mission-critical Lenovo hardware and cannot tolerate extended downtime or complex support arrangements. By consolidating support into a single, comprehensive package, IT leaders can focus on strategic priorities while ensuring dependable hardware service coverage.

Technical Details of Lenovo Essential Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service 24x7x4 + Ydyd

Note: Specifications are SKU- or UPC-dependent and can vary by product line. For precise details, refer to the ec.synnex catalog using the device UPC or SKU as the reference. In general, you can expect a multi-faceted service structure built to support Lenovo hardware across corporate environments, including:

- Service duration: 3 years

- Response time: 4 hours for parts and labor under the on-site service framework

- Coverage: 24x7x4 access, including on-site visits when necessary

- Service sub-type: Physical, with an emphasis on on-site availability of Lenovo-certified technicians

- Maintenance: Included preventive maintenance and routine upkeep to maximize device usability

- Parts & Labor: Replacement parts and technician labor are included within the plan’s terms

- Data protection integration: YourDrive YourData features incorporated to help safeguard data assets during maintenance and lifecycle events

- Support scope: Premier Support access to Lenovo engineers and priority handling for covered devices

- On-site execution: On-site support to resolve issues in the customer’s environment and minimize downtime

How to install Lenovo Essential Service + YourDrive YourData + Premier Support

Activating this service and integrating it into your IT operations is a straightforward process designed for IT teams and Lenovo partners. Follow these practical steps to ensure a smooth deployment and ongoing service experience:

• Step 1 — Confirm eligibility and purchase

  Work with your Lenovo account representative or authorized reseller to confirm the devices and SKUs covered under this package. Verify that the intended devices match the service tier and duration (3-year Extended Service with 24x7x4 and on-site support). Have the affected asset list, serial numbers, and purchase documentation ready to streamline activation.

• Step 2 — Gather details for activation

  Prepare essential information such as the primary contact for IT, physical site addresses, and escalation paths. Collect device inventories, including model numbers, configuration details, and any existing data protection requirements. This data helps tailor the YourDrive YourData integration and ensures technicians understand the environment before they arrive.

• Step 3 — Schedule activation and initial service kickoff

  Coordinate with Lenovo support to set the service start date and define the initial service window. Schedule any required on-site assessments to verify device health, confirm coverage, and align on-site visitation expectations. This kickoff helps establish service SLAs and ensures the on-site team is prepared to assist immediately when needed.

• Step 4 — Prepare the site and devices for service

  Ensure clear access to work areas, provide relevant contact information, and verify that devices are accessible for inspection and maintenance. Prepare asset inventories and have any required credentials or security clearances ready to avoid delays during on-site visits. If YourDrive YourData requires configuration, coordinate with the service team to enable appropriate data protection measures during maintenance events.

• Step 5 — Activate, monitor, and manage the service

  Once activated, monitor service performance through the assigned contact channels. Maintain open communication with the on-site technicians and the Lenovo support team for ongoing issues, updates, and change requests. Use the service portal or designated monitoring tools to track maintenance milestones, response times, and any parts replacements, ensuring that you stay aligned with the 4-hour response SLA and overall three-year coverage.

Frequently asked questions

• Q: What is included in this Lenovo service bundle?

  A: The package includes Lenovo Essential Service, YourDrive YourData, and Premier Support with a 3-year term. It provides 24x7x4 access to support, on-site service, parts and labor coverage, maintenance, and data protection integration via YourDrive YourData. The exact inclusions may vary by SKU or UPC, so verify the specifics for your devices.

• Q: What does 24x7x4 mean for support?

  A: 24x7x4 means around-the-clock access to support services with a guaranteed four-hour service response time for hardware issues that require on-site intervention or parts replacement. Remote diagnostics are available as part of the broader support offering, with on-site visits scheduled as needed to restore functionality quickly.

• Q: How does YourDrive YourData integrate with this service?

  A: YourDrive YourData brings data protection features into the service bundle, helping safeguard critical data assets during maintenance, drive replacements, and firmware updates. Exact capabilities depend on the SKU, but the integration is designed to reduce data risk and support business continuity.

• Q: Is on-site service guaranteed with this plan?

  A: Yes. The plan includes on-site support with Lenovo-certified technicians who can perform repairs, replacements, and maintenance at your location to minimize downtime and maintain productivity.

• Q: How do I activate and manage the service after purchase?

  A: Activation typically involves coordinating with Lenovo or an authorized reseller, providing device details and service start dates, and scheduling the initial on-site or remote support engagement. Ongoing management can be handled through the service portal or your designated support contact.