Lenovo Essential Service + YourDrive YourData + Premier Support — 3-Year Extended On-site Service for Sr630 V3

Protect your Lenovo Sr630 V3 server with a comprehensive three-year service plan that blends Lenovo Essential Service, YourDrive YourData, and Premier Support into one guaranteed, easy-to-manage contract. This on-site, 24x7x4 Extended Service is designed for mission-critical environments where uptime and data integrity are non-negotiable. By combining fast on-site responses, peace-of-mind data retention, and access to premium technical expertise, this service package helps your business avoid costly downtime while streamlining support across your Lenovo infrastructure. Whether you’re deploying in a data center, edge locations, or a hybrid environment, you’ll benefit from predictable service levels, rapid issue resolution, and a single point of accountability for hardware maintenance and data protection.

• 24x7x4 on-site coverage to minimize downtime — Around the clock availability ensures that issues are addressed quickly, no matter when they arise. With a guaranteed four-hour on-site response, ваш Lenovo Sr630 V3 receives timely hands-on support from certified technicians, helping you maintain peak performance and high availability. This proactive approach reduces the risk of extended outages and keeps your critical workloads running smoothly, even during peak business periods or unexpected hardware faults.
• Defective media retention service for transparent data forensics — If a drive or media component fails, Lenovo retains the defective media for analysis, facilitating root-cause investigation and enabling faster remediation. This feature supports compliance and quality assurance while giving your IT team clear visibility into failure modes, enabling better preventive maintenance planning and fewer surprises in production environments.
• YourDrive YourData integration for data protection — This service inclusion reinforces data protection and recovery planning as part of your hardware support. With YourDrive YourData, you gain confidence that data integrity is safeguarded during service events, with clear guidance on restore options and data availability. The combination helps you maintain business continuity and minimize the impact of storage faults on mission-critical applications.
• Premier Support for prioritized expert assistance — Gain direct access to Lenovo’s Premier Support specialists, including senior engineers with deep product expertise. This elevated level of support ensures quicker issue classification, accelerated escalation, and more accurate problem resolution. It’s especially valuable for complex server configurations, virtualization, and workloads that demand consistent performance from the Sr630 V3.
• Three-year duration with comprehensive coverage — A single, extended service commitment that covers maintenance, parts, and labor for the entire term. With 3-year protection, you’ll experience lower total cost of ownership, predictable budgeting, and dependable service quality for your Lenovo server platform. This long-term coverage is designed to maximize uptime and ensure dependable results across hardware lifecycle changes and software updates.

Technical Details of Lenovo Essential Service + YourDrive YourData + Premier Support

• Service duration: 3 years of extended coverage designed for Lenovo Sr630 V3 servers and compatible configurations.
• Response time: 4-hour on-site parts-and-labor response during standard service hours for eligible incidents.
• Coverage model: On-site hardware maintenance with parts and labor included, plus data-care components via YourDrive YourData integration.
• Support scope: 24x7 access to Lenovo engineering resources (Premier Support level) for rapid issue diagnosis and escalation if needed.
• Defective media retention: Retention of defective media to support root-cause analysis, forensics, and compliance considerations.
• Applications and workloads: Optimized for Lenovo Sr630 V3 servers and related infrastructure, with emphasis on uptime, performance, and reliable service delivery.
• Notes: Specific SKU/UPC identifiers and configuration details vary by device and contract. Confirm exact terms with your Lenovo representative or authorized reseller.

How to install Lenovo Essential Service + YourDrive YourData + Premier Support

• Confirm eligibility and activate the contract — Work with your Lenovo sales representative or authorized reseller to confirm that your Sr630 V3 server configuration qualifies for the 3-year Extended Service package. Ensure that the contract is activated within the required start window and that all necessary contract numbers and identifiers are collected for efficient processing.
• Gather required device information — Have readily available the server model (Sr630 V3), serial numbers, MAC addresses, and any existing service tags. This information helps technicians locate your asset quickly and ensures accurate coverage alignment with YourDrive YourData and Premier Support components.
• Schedule service windows — Plan your on-site service windows to align with maintenance schedules, minimizing disruption to production workloads. The 4-hour response metric applies to eligible incidents, so coordinate contact points and preferred on-site times with Lenovo’s service team.
• Prepare your site for on-site visits — Ensure access to the server rack, required power and cooling, and any necessary remote access credentials or out-of-band management interfaces. Clear the area around the Sr630 V3 to allow technicians to diagnose, replace parts, and perform maintenance efficiently.
• Activate notification and escalation paths — Confirm preferred communication channels (phone, email, or portal) for incident reporting, updates, and escalation. Establish a primary and secondary contact within your IT organization to coordinate service events and warranty documentation.
• Maintain documentation and compliance — Keep a copy of the service contract, parts lists, and change logs for audits and future maintenance planning. Document any service interventions in your asset management system to maintain an accurate service history and optimize lifecycle planning.

Frequently asked questions

• What does 24x7x4 mean in this service? It means coverage is available 24 hours a day, 7 days a week, with a guaranteed four-hour on-site response time for eligible incidents. This rapid response helps minimize downtime and ensures quick access to Lenovo experts when you need them most.
• What devices are covered under this extended service? The plan is designed for Lenovo Sr630 V3 servers and related configurations. Exact coverage may vary by SKU and deployment, so confirm with your Lenovo representative to ensure your hardware is eligible under the terms of the contract.
• What does the defective media retention service entail? If a drive or other media component fails, Lenovo retains the defective media to facilitate root-cause analysis, forensic investigations, and compliance reporting. This enables your IT team to review failure modes and improve preventive maintenance strategies.
• What is included in the YourDrive YourData feature? YourDrive YourData integrates data protection considerations into the service package, supporting data retention and recovery planning during service events. It helps ensure data availability and minimizes recovery time in the event of hardware issues affecting data storage.
• Can I extend beyond 3 years or customize coverage? Extension or customization options may be available through Lenovo or your authorized reseller. The 3-year Extended Service is a standard offering, but longer-term arrangements or configuration-specific terms can be discussed at renewal or prior to contract expiration.
• How do I activate or renew the service? Activation and renewal are typically handled through your Lenovo account representative or approved channel partner. You’ll provide device details, contract numbers, and eligibility information to ensure seamless activation and continuity of coverage.