Lenovo Essential Service + YourDrive YourData + Premier Support - Extended Service (3-Year) with 24x7 On-Site Coverage

Experience enterprise-grade protection and peace of mind with Lenovo Essential Service combined with YourDrive YourData and Premier Support. This extended service plan covers your hardware for three years, delivering round-the-clock support, rapid on-site assistance, and comprehensive maintenance that keeps your operations running smoothly. With defective media retention, on-site service, and a robust parts-and-labor guarantee, you can rely on a proactive, responsive support network that minimizes downtime and maximizes productivity. Whether you’re deploying critical workstations, servers, or data-rich devices, this 3-year plan is designed to safeguard your technology investments and protect your business continuity.

• Comprehensive 3-year Extended Service that combines Lenovo Essential Service with Premier Support and YourDrive YourData, delivering around-the-clock coverage, proactive maintenance, and rapid on-site responses to keep critical systems up and running.
• 4-hour parts and labor response time with 24x7 availability ensures timely issue resolution, reducing downtime and enabling faster restoration of services for business-critical environments.
• Defective media retention service included — when a drive fails, you retain the defective media, enabling easier data handling, traceability, and faster recovery planning with your IT team.
• On-site service location for convenient, rapid intervention at your premises or data center, minimizing disruption and eliminating the need to move equipment to a service facility.
• Maintenance, parts, and labor coverage over a full 3-year period, delivering dependable upkeep, predictable budgeting, and expert support from Lenovo professionals to maximize system reliability and performance.

Technical Details of Lenovo Essential Service + YourDrive YourData + Premier Support

• Service Type: Extended Service (3-Year plan) featuring Lenovo Essential Service, Premier Support, and YourDrive YourData
• Coverage Model: 24x7x4-hour on-site service for timely issue resolution and on-site maintenance
• On-Site Service Location: Customer premises or designated on-site location for rapid field support
• Inclusions: Parts and Labor for covered maintenance and repair needs
• Defective Media Retention: Defective media retained for data protection and compliance with repair workflows
• Data Protection: YourDrive YourData integration to support data integrity, backup considerations, and streamlined recovery planning
• Duration: 3 years of continuous service coverage
• Response Time: 4-hour on-site response for parts and labor to minimize disruption
• Service Accessibility: 24x7 access to Lenovo support resources and technical specialists

How to Install Lenovo Essential Service + YourDrive YourData + Premier Support

Activating this service is straightforward and designed to integrate smoothly with your existing Lenovo devices and infrastructure. Follow these steps to get started and ensure you receive timely, effective support when you need it most:

1. Confirm eligibility and purchase: Ensure the Lenovo Essential Service + YourDrive YourData + Premier Support extended plan is selected and active for your organization’s devices. Review the terms to understand coverage specifics, exclusions, and renewal options.
2. Register devices with the Lenovo support portal: Collect device serial numbers, model names, and any relevant SKU or UPC identifiers. Create or log into your Lenovo Care or Premier Support account and add the enrolled devices to your service profile.
3. Define service locations and escalation contacts: Identify the site where on-site support will be delivered and designate primary and secondary contacts for fast escalation and scheduling. Confirm on-site accessibility, contact methods, and required access permissions.
4. Review data protection and backup considerations: Because defective media retention and YourDrive YourData integration involve data handling considerations, confirm current backups, recovery procedures, and any site-specific security requirements before any maintenance window.
5. Schedule activation and ongoing maintenance windows: Coordinate with Lenovo support to set preferred maintenance windows, ensure backup validation, and align 4-hour response commitments with your business priorities. Maintain documentation of all service actions for audits and planning.

Frequently asked questions

• What does the 3-year Extended Service cover? The plan provides comprehensive on-site hardware support, 24x7 access to Premier Support, maintenance, and parts and labor for three years. It also includes YourDrive YourData integration and defective media retention to support data-handling requirements during service events.
• What does 24x7x4-hour coverage mean? It means you can contact Lenovo support at any time, and a service request will be promptly staffed with on-site arrival and resolution goals of four hours from the time the service event is opened, subject to site accessibility and parts availability.
• What is defective media retention? Defective media retention ensures that when a hard drive or other media fails, the defective piece is retained as part of the service process for diagnostics, replacement planning, and compliance. This supports a clear path to data recovery and accountability.
• Does this plan include data protection? Yes. The YourDrive YourData component focuses on data integrity and protection, complementing hardware support with guidance and procedures to protect and recover data as part of service engagements.
• How do I start using this service? Begin by confirming eligibility and purchasing the plan, then register your devices in the Lenovo support portal, designate service locations, and schedule activation. From there, Lenovo will coordinate on-site visits and provide ongoing support based on the 4-hour response goal.
• Can I customize the service for multiple locations? Yes. The plan is designed to scale across multiple sites. You can configure site-level contacts, designate multiple on-site locations, and coordinate with Lenovo for site-specific maintenance windows and response times.