Lenovo Essential Service + YourDrive YourData + Premier Support — Extended Service (3 Years)

Protect your Lenovo investment with a comprehensive 3-year Extended Service that blends essential hardware maintenance with data protection and premium technical support. This service bundle is engineered for businesses that demand reliability, uptime, and peace of mind. With 24/7 access to expert assistance, rapid on-site response, and full coverage for parts and labor, you can keep critical systems running smoothly even in the face of hardware challenges. The Lenovo Essential Service offers physical service at your location, minimizing disruption to your operations while ensuring that your devices receive timely, professional care. Paired with YourDrive YourData, you gain integrated data protection features that help safeguard sensitive information during service events, and Premier Support delivers prioritized access to Lenovo specialists for quicker issue resolution. In short, this three-in-one program simplifies service management, reduces downtime, and preserves the value of your technology assets by delivering dependable performance, predictable costs, and a smoother path to business continuity.

• 24 x 7 access to Lenovo experts with a rapid 4-hour on-site response, designed to minimize downtime and keep your operations flowing.
• On-site maintenance with Parts & Labor coverage included, helping you control costs and avoid surprise repair bills while maximizing device uptime.
• YourDrive YourData integration for data protection during service events, promoting business continuity and safeguarding critical information.
• Premier Support delivers prioritized, direct access to senior technicians, expedited case handling, and expert guidance for complex issues.
• Physical service sub-type provides convenient, hands-on repair at your site, delivering reliable service where your team works and reducing travel disruption.

Technical Details of Lenovo Essential Service + YourDrive YourData + Premier Support

• Service duration: 3 years
• Service type: Extended service with on-site coverage
• Response time: 4 hours (on-site); 24 x 7 availability for service requests
• Coverage: Maintenance, parts & labor included
• Delivery/Service location: On-site at the customer’s location
• Sub-type: Physical service
• Data protection integration: YourDrive YourData

How to install Lenovo Essential Service + YourDrive YourData + Premier Support

• Step 1: Verify eligibility and confirm the devices covered under the service with your Lenovo account or authorized reseller.
• Step 2: Register the service using the product SKU/UPC in the Lenovo service portal to activate coverage.
• Step 3: Specify preferred on-site service windows and ensure site access for technicians to avoid delays.
• Step 4: Schedule an initial visit or activation call with a Lenovo technician to establish the service baseline and contact workflow.
• Step 5: On the scheduled date, a certified technician arrives on site, performs diagnostics, executes necessary maintenance or repairs, and confirms resolution with you.

Frequently asked questions

• What does this service package include? It includes a 3-year extended service with 24 x 7 access to Lenovo experts, a 4-hour on-site response window, on-site maintenance, and inclusive parts and labor, plus data protection via YourDrive YourData and priority support through Premier Support.
• Is on-site service available around the clock? Yes—service requests are supported 24 hours a day, with a guaranteed 4-hour on-site response to minimize downtime.
• Can I mix or extend coverage beyond 3 years? Extensions or additional coverage options may be available through Lenovo or your authorized reseller at the time of purchase or renewal; consult your sales representative for options.
• Do I need to install any software for YourDrive YourData? Activation involves registering the service and enabling data protection features as part of the service package; a Lenovo technician can assist with setup during the on-site visit.
• How do I contact support if an issue occurs? You can access Premier Support channels for direct, prioritized assistance; your service documentation will include the exact contact methods and escalation procedures.