Lenovo Essential Service + YourDrive YourData + Premier Support — Extended 3-Year Service

Investing in Lenovo Essential Service with YourDrive YourData and Premier Support delivers peace of mind for businesses that rely on uninterrupted IT operations. This extended service plan combines on-site expertise, rapid response times, and comprehensive coverage to keep your Lenovo environment running smoothly. With a 3-year term and 24/7 access to professional support, you gain predictable budgeting, faster issue resolution, and proactive maintenance designed to minimize downtime and maximize productivity.

• 24/7 x 4-hour on-site response ensures that a qualified Lenovo technician is dispatched quickly, reducing downtime and keeping critical systems available around the clock. Remote triage may be used to expedite issue assessment, but on-site presence guarantees hands-on resolution when it matters most.
• On-site maintenance and parts & labor cover both diagnostic visits and the replacement of necessary components, so repairs are completed efficiently without unexpected out-of-pocket costs. You receive comprehensive service that includes labor, parts, and the assurance of correct, certified workmanship.
• Physical and electronic coverage extends protection to hardware and the related electronic systems, ensuring compatibility, proper configuration, and reliable operation of YourDrive YourData integrations as part of the service ecosystem.
• 3-year duration delivers long-term protection with predictable annual budgeting, allowing you to plan upgrades, renewals, and maintenance cycles with confidence. The extended term reduces renewal friction and helps lock in service levels for future planning.
• Premier Support benefits provide elevated assistance, prioritized case handling, and direct access to Lenovo certified technicians, enabling faster escalation, deeper technical guidance, and smoother collaboration for complex environments.

Technical Details of Lenovo Essential Service + YourDrive YourData + Premier Support - Extended Service - 3 Year

Technical details are based on the service features described by Lenovo and the supplier configuration for this extended plan. The following items summarize the core coverage and service characteristics that define the offering:

• Service Type: Extended Service Plan incorporating Essential Service, YourDrive YourData, and Premier Support.
• Duration: 3 years from the date of activation or purchase, whichever is applicable.
• Coverage Model: 24x7 access to support channels with on-site field service when required.
• On-site Response: 4-hour on-site service window for eligible incidents, subject to scheduling and location.
• Support Scope: Hardware maintenance, parts replacement, and labor coverage, with electronic and physical service sub-types as described in the plan.
• Maintenance Coverage: Routine preventive maintenance and reactive repairs to maintain performance and reliability of eligible devices.
• Data-related Coverage: YourDrive YourData features are included as part of the overall service framework, supporting data protection and drive-related reliability as applicable.
• Service Activation: Activation and enrollment typically occur through your Lenovo account or authorized reseller, with technician dispatch coordinated per service levels.
• Exclusions and Limitations: The plan covers defined hardware and configurations. Software issues or non-covered accessories may fall outside the scope and require separate terms.

How to Install Lenovo Essential Service + YourDrive YourData + Premier Support

• Activate the service in your Lenovo account and ensure your devices and serial numbers are registered to the relevant plan.
• Confirm the service address, contact person, and preferred notification channels so Lenovo Support can reach you quickly when a service event occurs.
• Schedule an on-site visit or remote triage depending on the urgency, location, and available technician resources. Have your device inventory and issue details ready for faster dispatch.
• Prepare the installation site for on-site technicians: ensure safe access to equipment, secure work areas, power availability, and any required network or facility access.
• During the on-site visit, technicians perform preventive maintenance, diagnose the issue, replace parts as needed, and verify that YourDrive YourData configurations are functioning as intended.

Frequently Asked Questions

• What does this 3-year Lenovo Essential Service + YourDrive YourData + Premier Support plan include?
  It combines 24/7 access to support, a 4-hour on-site response window, parts and labor coverage, physical and electronic service capabilities, maintenance, and Premier Support access to Lenovo certified technicians, along with YourDrive YourData-related protections and features.
• How quickly can a technician arrive on-site?
  The service promises a 4-hour on-site response window after a service request is logged, subject to scheduling, location, and availability of technicians.
• Does the plan cover both hardware and data-related services?
  Hardware maintenance and parts/labor are included, and YourDrive YourData features are integrated as part of the service framework. Software-only issues may require separate terms.
• Is there a renewal option after the 3-year term?
  Yes. Lenovo offers renewal and upgrade options for extended service plans and Premier Support to maintain ongoing protection and priority access to technicians.
• How do I request service?
  Log a service request through the Lenovo Support portal or contact your Lenovo Authorized Service Provider, and a technician will be dispatched as per the agreed service level.