Lenovo Essential Service + YourDrive YourData + Premier Support — Extended Service (3 Year)

Protect your Lenovo investment with a comprehensive service bundle designed to maximize uptime, safeguard data, and keep your business running smoothly. Lenovo Essential Service combined with YourDrive YourData and Premier Support delivers 24/7 phone access to expert technicians, rapid on-site response, and a full three-year window of maintenance, parts, and labor coverage. This extended service is crafted for organizations that rely on dependable hardware performance, minimal downtime, and proactive protection for critical data assets. With on-site support and around-the-clock assistance, you gain peace of mind knowing that skilled professionals are ready to diagnose, respond, and restore operations quickly, no matter where you are located.

• 24/7 expert phone support — Access Lenovo’s skilled technicians at any hour for rapid issue triage, guidance, and remote assistance designed to minimize disruption. This round-the-clock support helps you navigate unexpected challenges with confidence and clarity while you focus on core business activities.
• 4-hour on-site response — When on-site service is required, technicians arrive within a guaranteed four-hour window to diagnose, repair, and restore performance, helping you maintain productivity and meet tight deadlines with minimal downtime.
• 3-year coverage for reliability — A long-term service commitment that protects your hardware and operations over an extended period, enabling predictable budgeting and sustained performance without unexpected maintenance costs or interruptions.
• Comprehensive maintenance, parts & labor — Physical and electronic maintenance with access to necessary parts and labor ensures your devices stay in peak condition, reducing the risk of component failure and extending the life of your Lenovo systems.
• YourDrive YourData data protection — Integrated data protection elements help safeguard critical information during service activities, supporting secure handling, mitigation of data-loss risks, and assurance for sensitive environments where data integrity matters most.

Technical Details of Lenovo Essential Service + YourDrive YourData + Premier Support

The following technical details reflect the core features and scope of this extended service plan, designed to keep your Lenovo devices operating at peak performance with minimal business disruption:

• Service duration: 3 years, providing long-term coverage that aligns with the typical lifecycle of enterprise hardware investments.
• Support window: 24 x 7 phone support for immediate access to assistance, troubleshooting, and escalation when needed.
• Response time: On-site service with a 4-hour guaranteed arrival after a service request is opened, subject to location and technician availability.
• Service scope: On-site maintenance, parts and labor, and proactive remote support options to diagnose and resolve hardware issues efficiently.
• Service types: Physical and electronic service sub-types to provide a well-rounded approach for hardware care and firmware/software-related concerns.
• Premiere coverage: Premier Support tier included, offering enhanced access to senior engineers and prioritized service workflows for complex scenarios.
• Data protection: YourDrive YourData component integrated into the package to help safeguard data assets during service operations and hardware handling.

how to install Lenovo Essential Service + YourDrive YourData + Premier Support

Activating this extended service is straightforward and designed to integrate with your existing Lenovo ecosystem. Follow these steps to ensure timely activation and coverage alignment with your business needs:

• Confirm eligibility and purchase — Verify that you have a valid 3-year extension that combines Lenovo Essential Service, YourDrive YourData, and Premier Support, and complete the purchase through your Lenovo account or authorized partner.
• Register your device information — Gather the product’s serial number, UPC, or SKU, and log in to your Lenovo service portal to begin the activation process. Accurate device identification ensures proper linking of the service to the correct assets.
• Activate the service plan — Submit the activation request through the Lenovo service portal or work with your Lenovo account manager to finalize enrollment, terms, and coverage details.
• Coordinate a service window — Schedule the preferred times for on-site visits, remote support sessions, and any required maintenance windows with Lenovo or your authorized service provider to minimize business disruption.
• Document and communicate — Record the activation reference, service terms, and escalation contacts in your IT playbook so your team knows how to request assistance and what to expect in an incident.

Frequently asked questions

• What does this service include? The package provides 24/7 phone support, on-site maintenance with a guaranteed 4-hour response, parts and labor coverage, physical and electronic service sub-types, and a 3-year term, with the YourDrive YourData component focused on data protection during service activities. Premier Support elevates access to senior engineers for complex issues.
• How fast is on-site support? On-site service is guaranteed to arrive within four hours of a service request, depending on location and technician availability, to promptly diagnose and address hardware issues.
• Is data protection included? Yes. YourDrive YourData is designed to help safeguard data assets during service operations and hardware handling, providing added reassurance for environments with sensitive information.
• Can I extend beyond three years? The package describes a 3-year term. For extended terms or renewal options beyond the initial period, contact Lenovo sales or your account representative to explore available programs.
• How do I activate the service? Activation typically involves registering your device’s serial number or UPC/SKU in your Lenovo account and agreeing to the service terms. If you need guidance, reach out to your Lenovo representative for step-by-step assistance.