Lenovo Essential Service + YourDrive YourData + Premier Support — 3-Year Extended Service

This Lenovo Essential Service package blends comprehensive hardware protection with data security and premium support to safeguard your investment and maximize uptime. Designed for businesses that rely on Lenovo devices every day, this Extended Service delivers a robust combination of on-site maintenance, parts and labor coverage, and 24/7 support to minimize downtime. With YourDrive YourData protection, you gain added assurance that critical data remains protected, while Premier Support ensures you have rapid access to Lenovo experts whenever you need them. The service is structured to provide a reliable, end-to-end protection plan that keeps devices operating smoothly today and tomorrow, so your teams stay productive and focused on what matters most.

• 3-Year extended coverage with 24 x 7 access and a 4-hour on-site response window to keep your operations moving.
• Includes YourDrive YourData protection to help secure critical information and maintain business continuity even in the event of hardware issues.
• Premier Support delivers prioritized assistance with expert technicians, plus comprehensive phone support to resolve problems quickly.
• Electronic service sub-type for streamlined tracking, organization, and reliable escalation of concerns to ensure maximum reliability.
• Parts and labor are included, enabling fast repairs and minimal downtime while maintaining productivity across your organization.

Technical Details of Lenovo Essential Service + YourDrive YourData + Premier Support - Extended Service - 3 Year

Built to protect both hardware and data integrity, this extended service combines comprehensive coverage with proactive service capabilities. The core benefits are designed to minimize disruption, extend device life, and provide peace of mind for IT teams managing Lenovo assets across the workplace. The 3-year duration offers long-term value, while the 24 x 7 x 4-hour response model ensures urgent issues are addressed promptly, often with an on-site technician dispatched to your location to perform maintenance or repairs. The service also integrates YourDrive YourData protection, giving you confidence that sensitive information remains safeguarded through the life of the contract. Electronic service as the sub-type helps Lenovo and partners categorize concerns efficiently, allowing for smoother ticketing, faster routing to the right specialists, and clearer tracking of service history. In short, this package is engineered to deliver reliability, speed, and continuity for critical Lenovo deployments.

• Service duration: 3 years
• Coverage window: 24 x 7 x 4 Hour response and on-site service
• Service type: Extended service with electronic service sub-type
• On-site service: Included, with technician dispatched to your location
• Maintenance: Included to proactively address wear and performance concerns
• Parts & Labor: Covered for timely repair or replacement
• Data protection: YourDrive YourData included for added information security
• Support channels: Phone support included for problem resolution
• Value driver: Premier Support for priority access to Lenovo experts

how to install Lenovo Essential Service + YourDrive YourData + Premier Support

Activating this service is designed to be straightforward and asset-centric, ensuring your Lenovo devices are protected from day one. Follow these steps to enroll and begin enjoying the benefits of extended service and data protection:

• Confirm eligibility and purchase: Ensure your Lenovo device is enrolled in the Essential Service + Premier Support package and that the 3-year extended service term is activated on your account or through your Lenovo reseller.
• Gather asset information: Collect key device details such as serial numbers, model names, and purchasing identifiers to associate your assets with the service account.
• Activate the service: Use the Lenovo support portal or coordinate activation with your Lenovo account manager or authorized reseller to link the devices to your service coverage, including YourDrive YourData protection.
• Verify activation: Confirm that the service has been activated for all intended devices, and note any activation numbers or service IDs for future reference and renewal planning.
• Access support and start using the coverage: With activation complete, you can begin using 24/7 phone support, schedule on-site visits, and rely on the four-hour on-site response window for urgent issues.

Frequently asked questions

• Q: What does Lenovo Essential Service + YourDrive YourData + Premier Support include?
• A: It includes a 3-year extended service with 24 x 7 access and a 4-hour on-site response, maintenance, parts and labor coverage, phone support, YourDrive YourData protection, electronic service sub-type for tracking, and Premier Support for prioritized expert assistance.
• Q: How fast is the service response when issues arise?
• A: The program guarantees a 4-hour on-site response to service requests, helping minimize downtime and keep critical operations online.
• Q: Does this service include data protection?
• A: Yes. YourDrive YourData protection is included to help safeguard essential data and maintain business continuity alongside hardware service.
• Q: Is on-site service available for all issues?
• A: On-site service is included within the 4-hour response window, ensuring a technician can reach your location to perform maintenance or repairs when needed.
• Q: How do I activate or renew the coverage?
• A: Activation is completed through the Lenovo support portal or via your Lenovo account manager or authorized reseller. You’ll link your assets, confirm YourDrive YourData protection, and receive service IDs for ongoing management and renewal reminders.