Lenovo Essential Service + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service

Choose Lenovo Essential Service combined with YourDrive YourData and Premier Support for enterprise-grade protection that keeps critical systems running with maximum uptime and predictable costs. This extended service delivers 24x7 coverage with a 4-hour on-site response, ensuring that your most important devices stay online, productive, and secure. Whether you manage a single workstation fleet or a large office environment, this comprehensive support plan blends proactive maintenance, rapid on-site intervention, and durable parts & labor coverage to minimize disruption and safeguard your data and hardware investment.

• Maximize uptime with round-the-clock coverage and a guaranteed four-hour on-site response, so business continuity is preserved even when hardware faults occur. This rapid service window is designed to limit downtime and keep mission-critical applications available when they matter most.
• YourDrive YourData coverage adds storage and data-centric protection as part of the service, including proactive maintenance to optimize drive health and integrity. With data protection as a core feature, you gain added resilience for your storage assets and a clearer path to preserving information integrity during maintenance windows or component replacements.
• On-site support with a physical service sub-type emphasizes reliability and tangible results. Instead of shipping equipment off-site, an experienced technician arrives at your location to perform diagnostics, repairs, and replacements, reducing risk and accelerating resolution times.
• Parts & Labor are included throughout the 4-year term, eliminating surprise expenses. This means you get genuine Lenovo components and hands-on labor covered under the contract, delivering a transparent total cost of ownership for your IT budget.
• The four-year service duration provides long-term, enterprise-grade protection. It aligns with standard hardware refresh cycles and supports consistent performance optimization across device fleets, helping you plan maintenance, budgeting, and staffing without disruption.

Technical Details of Lenovo Essential Service + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service

Service Sub Type: Physical

Response Time (Parts & Labor): 4 Hours

Coverage Window: 24 x 7

On-Site: Yes

Duration: 4 Years

Inclusions: Maintenance, Parts & Labor, On-site Support

Data Protection Scope: YourDrive YourData integration provides data protection considerations and drive-health maintenance as part of the service package

Reliability Focus: Physical service subtype designed to maximize reliability and productivity with predictable service outcomes

How to install Lenovo Essential Service + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service

• Confirm eligibility and contract activation by verifying your Lenovo purchase records or existing service entitlement through your Lenovo account or authorized partner portal.
• Gather essential device identifiers such as serial numbers, product model numbers, and any service SKU or UPC that may accompany your purchase documents to streamline activation and scheduling.
• Contact Lenovo Support or your authorized Lenovo reseller to initiate the service activation. Provide the device details and preferred on-site visit windows to ensure your maintenance team is ready when the technician arrives.
• Prepare the service site by ensuring clear access to the affected devices, adequate workspace, and a safe power supply. Have key personnel available to authorize service actions and to assist with any on-site configuration changes if required.

Frequently asked questions

• Q: What exactly is included in Lenovo Essential Service + YourDrive YourData + Premier Support? A: This extended service combines 24x7 coverage, a four-hour on-site response, four-year duration, maintenance, and parts & labor with on-site support. It also incorporates YourDrive YourData data protection features to help safeguard storage and data integrity during maintenance and repairs.
• Q: How fast will help arrive if I have a hardware issue? A: The service guarantees a four-hour on-site response, meaning a qualified Lenovo technician will arrive within four hours of the service incident being logged, subject to scheduling and geographical considerations. This rapid response minimizes downtime for critical systems.
• Q: Is data protection part of the service? A: Yes. YourDrive YourData integration provides data protection-focused measures as part of the package, helping to preserve data integrity and reduce risk during maintenance windows and component replacements. Always back up important data according to your internal policies.
• Q: How long does the service last? A: The contract spans four years, offering long-term protection and predictable budgeting aligned with typical hardware lifecycles. This extended duration supports consistent support across devices and reduces the need for repeated procurement cycles.
• Q: Does this service include parts and labor? A: Yes. The plan covers both parts and labor, ensuring that service actions, replacements, and required components are included with no hidden labor fees, contributing to a stable total cost of ownership.
• Q: How does on-site service impact productivity? A: On-site service minimizes downtime by bringing trained technicians directly to your location, expediting fault diagnosis, repair, and remediation. This reduces system downtime and keeps your teams focused on core tasks without long delays for shipping or off-site work.