Lenovo Essential Service + Premier Support — Post-Warranty, 2-Year Plan

Protect your Lenovo investments with a comprehensive post-warranty service that combines essential on-site maintenance, YourDrive YourData protection, and Premier Support. This 2-year plan is designed to minimize downtime, maximize productivity, and safeguard critical data across your business devices. With 24x7 access, a guaranteed 4-hour on-site response, and robust defective media retention, you gain predictable support that helps you plan for the future with confidence.

• 24x7 access with a guaranteed 4-hour on-site response: When issues arise, you can count on round-the-clock support and a rapid on-site visit within four hours. This critical response time keeps your equipment up and running, reducing lost productivity and keeping your IT environment stable even during off-hours.
• On-site maintenance and parts & labor coverage: The plan covers both the labor and the replacement parts needed to troubleshoot, repair, and restore devices. On-site service eliminates lengthy downtime due to shipping, waiting for quotes, or return-to-service delays—so your teams stay productive.
• YourDrive YourData protection and defective media retention: YourDrive YourData helps safeguard data integrity during hardware issues, migrations, and repairs. In addition, the defective media retention service ensures failed drives are securely retained for analysis, compliant disposal, or data recovery efforts, offering peace of mind after a mishap.
• Premier Support for faster issue resolution: With Premier Support, you gain prioritized access to senior Lenovo engineers, faster case routing, and expert guidance across BIOS, firmware, drivers, and system management. This elevated level of support accelerates problem resolution and minimizes risk to business operations.
• Two-year coverage for long-term reliability: Extending into a full two-year duration delivers predictable budgeting, consistent service quality, and ongoing optimization of your Lenovo fleet. The plan is designed to scale with your needs, aligning maintenance with business cycles and growth.

Technical Details of Lenovo Essential Service + YourDrive YourData + Premier Support - Post Warranty - 2 Year - Warranty

• Service Type: On-site maintenance with parts and labor coverage, enhanced by defective media retention and data protection via YourDrive YourData.
• Coverage Window: 24x7 support with a guaranteed 4-hour on-site response to hardware incidents, enabling rapid restoration of service levels.
• Duration: 2 years from activation, providing sustained protection and predictable operating costs over the full term.
• Support Level: Premier Support included for advanced troubleshooting, expedited case handling, and access to senior engineers.
• Key Features: Defective media retention, on-site service, rapid response times, maintenance coverage, and data protection through YourDrive YourData.
• Scope: Applies to eligible Lenovo business devices within the post-warranty framework, including laptops, desktops, and related hardware in the covered fleet.

How to install Lenovo Essential Service + Premier Support

Activating this service is designed for IT teams seeking a smooth, scalable enrollment process. Start by identifying the devices to be covered and verifying their post-warranty status. Collect the necessary identifiers, such as UPCs or SKUs, to ensure precise enrollment. Purchase the plan through your Lenovo channel partner or the official Lenovo support portal, and you will receive a contract number and an account manager to assist with setup. Register each device in the Lenovo service portal using its UPC/SKU, then schedule on-site visits and confirm service windows. Once activated, you’ll have access to 24x7 support, rapid 4-hour on-site responses, and comprehensive coverage for maintenance, parts, labor, and data protection through YourDrive YourData and Premier Support.

Important notes for a seamless activation include confirming eligibility, aligning the service with your asset inventory, and establishing a point of contact for ongoing communications. Your account manager can help tailor coverage to match device lifecycles, forecast maintenance windows around peak demand, and set up automated alerts for upcoming renewals or planned downtime. The enrollment process is designed to minimize disruption while delivering robust protection against hardware failure, data loss, and unplanned outages.

Frequently asked questions

• Q: What does "Post Warranty - 2 Year" mean?
  A: It means this service plan extends coverage after your standard hardware warranty ends, providing two years of on-site support, maintenance, and data protection to stabilize operations and budgeting.
• Q: Does the plan include on-site support?
  A: Yes. On-site maintenance is included, with a guaranteed 4-hour response to minimize downtime and keep critical systems available.
• Q: What is Defective Media Retention?
  A: Defective Media Retention is a service feature that securely retains failed drives or media for analysis, recovery planning, or compliant disposal, helping you manage data risks after a hardware fault.
• Q: What is YourDrive YourData?
  A: YourDrive YourData is a data-protection feature designed to safeguard data integrity during hardware issues, migrations, and service activities, complementing the hardware service with data care and risk mitigation.
• Q: How do I activate the plan?
  A: Activation typically involves purchasing the plan via your Lenovo channel, receiving a contract number, and registering devices in the Lenovo service portal using UPC/SKU details. You’ll then schedule on-site visits as needed and manage ongoing coverage through Premier Support.