Lenovo Essential Service + YourDrive YourData + Premier Support - Post Warranty - 2 Year - Warranty

Experience unparalleled peace of mind with the Lenovo Essential Service + YourDrive YourData + Premier Support - Post Warranty - 2 Year Warranty. This comprehensive service plan is designed to protect your Lenovo devices beyond the standard manufacturer’s warranty, ensuring that your technology runs smoothly and efficiently.

• Comprehensive Coverage: The Lenovo Essential Service extends your warranty by an additional two years, safeguarding against potential breakdowns and ensuring that your devices remain operational long after the original warranty has expired.
• 24 x 7 x 4 Hour On-site Support: With Lenovo’s Premier Support, you gain access to around-the-clock assistance. In the event of an issue, a technician will arrive at your location within four hours to address and resolve the problem, minimizing downtime.
• Defective Media Retention: The YourDrive YourData feature allows you to retain defective drives for data recovery or compliance purposes, providing you with security and flexibility while resolving your technical issues.
• Parts and Labor Included: The plan covers both parts and labor, helping to reduce overall maintenance costs while maximizing reliability and performance. You no longer have to worry about unexpected expenses due to hardware failures.
• Maximized Productivity: The swift response time of 4 hours for parts and labor service ensures that your operations remain uninterrupted, allowing your business to maintain its productivity and deliver timely results.

Technical Details of the Product

• Service Duration: 2 Years
• Support Type: 24 x 7 On-site
• Response Time: 4 Hours for Parts and Labor
• Defective Media Retention Service: Included
• Eligibility: Applicable for Lenovo devices post manufacturer warranty

How to Install

1. Purchase the Lenovo Essential Service + YourDrive YourData + Premier Support plan through an authorized Lenovo retailer or directly from Lenovo's website.

2. After purchase, you will receive a confirmation email with your service agreement and instructions on how to register your device.

3. Register your Lenovo device using the provided link in the confirmation email to activate your service plan.

4. Keep your service agreement and device information handy for quick reference when you need support.

Frequently Asked Questions

Q: What happens after the original manufacturer warranty expires?

A: The Lenovo Essential Service provides continued coverage for two additional years, ensuring your device remains protected against breakdowns.

Q: How quickly can I expect support if my device fails?

A: With our 24 x 7 x 4 Hour On-site Support, a technician will arrive within four hours of your service request to help resolve the issue.

Q: Can I retain my defective hard drive under this service?

A: Yes, the Defective Media Retention service allows you to keep your defective drives for security and compliance, helping you manage your data more effectively.

Q: Are there any hidden costs with this service plan?

A: No, the plan covers both parts and labor with no hidden costs, allowing you to maintain budget control and avoid unexpected expenses.

Q: Is this service available for all Lenovo devices?

A: The Lenovo Essential Service is available for specific Lenovo devices post-manufacturer warranty. Please check the eligibility during the purchase process.