Lenovo Essential Service + YourDrive YourData + Premier Support — Post Warranty, 2-Year Coverage

Protect your Lenovo investment with a robust, post-warranty support plan that blends essential service with YourDrive YourData and Premier Support. This 2-year on-site, 24x7 program delivers proactive maintenance, rapid parts and labor responses, and hands-on expert assistance to maximize uptime and productivity across your devices and data infrastructure. Designed for businesses that rely on uninterrupted performance, this service package offers predictable costs, continuous availability, and peace of mind through a dedicated network of trained Lenovo engineers.

• 24x7 access to qualified Lenovo technicians with rapid on-site response, ensuring minimal downtime with a 4-hour parts-and-labor SLA.
• Two-year coverage that extends beyond warranty, delivering dependable support and reliable performance for critical business days and nights.
• YourDrive YourData integration for data protection and drive management, helping safeguard essential information while keeping data workflows uninterrupted.
• Premier Support tier with priority handling, streamlined escalation, and guided troubleshooting to quickly resolve complex issues.
• Maintenance-focused service that emphasizes preventive care, parts replacement, and efficient service location to maximize productivity and minimize disruption.

Technical Details of Lenovo Essential Service + YourDrive YourData + Premier Support - Post Warranty - 2 Year

The following technical details summarize the core capabilities of this post-warranty service plan, aligning with Lenovo’s commitment to proactive maintenance, rapid response, and data protection. While specific SKUs or UPCs may vary by device family, the service outline remains consistent across eligible Lenovo systems and configurations.

• Service Type: Premier Support (Post Warranty)
• Contract Duration: 2 Years
• Support Availability: 24x7 access with 4-hour on-site response
• Delivery Method: On-site service at your business location
• Inclusions: Parts & Labor, on-site maintenance, and hands-on service
• Data Protection: YourDrive YourData integration for data protection, recovery readiness, and drive management
• Scope: Preventive maintenance, rapid replacement of failed components, and expert hardware support

How to install Lenovo Essential Service + YourDrive YourData + Premier Support

Activating this service is straightforward and designed to integrate smoothly with your existing Lenovo support ecosystem. Follow these steps to enable coverage and begin benefiting from 24x7 on-site support and data protection.

• Step 1: Verify eligibility and gather device serial numbers, model information, and any relevant service contract identifiers.
• Step 2: Contact Lenovo support or your authorized Lenovo account manager to initiate the service activation and schedule on-site coverage.
• Step 3: Provide required details, including the service contract number, site address, and preferred on-site visit window.
• Step 4: Prepare the hardware for the on-site visit by ensuring access to devices and a safe work area for technicians.
• Step 5: On-site technician arrives within the 4-hour SLA window, performs inspection, replaces parts as needed, and configures YourDrive YourData protections if applicable.
• Step 6: Confirm service activation in the incident management system and establish ongoing contact for maintenance reminders and future support needs.

Frequently asked questions

• What does Lenovo Essential Service + YourDrive YourData + Premier Support cover?

It provides post-warranty, two-year coverage with 24x7 access and a 4-hour on-site response, including on-site maintenance, parts and labor, premier-level escalation, and integration with YourDrive YourData for data protection and drive management.

• Is this plan available after warranty ends?

Yes. This program is specifically described as post-warranty, offering extended support beyond the standard hardware warranty period.

• What is included in the on-site support?

On-site visits conducted by trained Lenovo technicians, with parts replacement and labor covered under the plan, plus proactive maintenance and data-protection services through YourDrive YourData.

• What is YourDrive YourData?

YourDrive YourData is a data-protection and drive-management feature integrated with the service package, helping to safeguard critical information, support data recovery planning, and maintain drive health alongside hardware maintenance.

• How fast is the response time?

The service guarantees on-site response within 4 hours, available 24x7 to address critical issues and minimize downtime.

• What locations are covered?

Coverage is provided on-site at your business location or at an approved site, ensuring engineers can access equipment quickly and work within your environment.

• How can I renew or extend the coverage?

Contact your Lenovo account manager or Lenovo support before the current term ends to discuss renewal options and extend the coverage beyond the initial two years.