Lenovo Essential + YourDrive YourData Extended Service – 3-Year, On-Site Support

Protect your Lenovo ecosystem with a powerful, future-ready extended service that keeps your systems running at peak efficiency. Lenovo Essential + YourDrive YourData Extended Service provides a comprehensive 3-year maintenance contract designed for business continuity, predictable budgeting, and minimal downtime. With 24/7 support and a guaranteed 4-hour on-site response, this service brings Lenovo-certified technicians directly to your doorstep, ready to diagnose, repair, and replace parts as needed. By including parts and labor, you eliminate surprise costs and simplify your total cost of ownership, ensuring your YourDrive YourData environment remains secure, accessible, and performant. This offering is purpose-built for organizations relying on Lenovo hardware paired with YourDrive YourData solutions, delivering reliability, speed, and convenience when it matters most.

In today’s fast-paced business world, downtime costs time, money, and customer trust. The Lenovo Essential + YourDrive YourData Extended Service is designed to minimize those risks by providing a fixed, predictable service framework across the life of your hardware. The 24 x 7 coverage means help is always available, including nights, weekends, and holidays when critical incidents arise. When issues occur, a qualified technician is dispatched to your location with the aim of resolving the problem within the 4-hour on-site window, so your teams can return to normal operations with minimal interruption. The combination of on-site maintenance and parts replacement helps reduce inventory handling, shipping delays, and downtime, delivering maximum dependability for essential business systems that rely on YourDrive YourData storage and management capabilities. In short, this extended service aligns with business priorities—reducing risk, controlling costs, and preserving productivity—so you can focus on growth rather than repairs.

Beyond rapid response and tangible cost savings, the program emphasizes long-term reliability and performance. A 3-year service duration provides sustained access to expert support, ensuring your Lenovo devices and integrated YourDrive YourData configurations stay aligned with evolving IT needs. Maintenance visits help identify potential issues before they become critical, supporting proactive care and consistent performance. With this service, you gain a predictable, scalable path to keep your IT environment stable, whether you’re expanding a small office network or managing a multi-site deployment. The result is a solution you can trust to protect your data assets, maintain service levels, and empower your workforce to stay productive, even when hardware challenges arise.

• 24x7 expert support with a guaranteed 4-hour on-site response to minimize downtime.
• Comprehensive coverage for parts and labor, with on-site maintenance to resolve issues quickly at your location.
• Three-year service duration ensures predictable total cost of ownership and long-term budgeting.
• Parts replacement is included to address failures promptly and extend hardware life.
• Doorstep service reduces travel and downtime, delivering dependable, convenient support without stepping away from work.

Technical Details of Lenovo Essential + YourDrive YourData Extended Service

• Service Type: Extended Service / Maintenance Contract
• Coverage: 24/7 support with 4-hour on-site response
• Duration: 3 years
• Inclusions: On-site maintenance; parts and labor
• Compatibility: Lenovo Essential devices integrated with YourDrive YourData configurations
• Delivery: On-site technician visits; remote assistance options may be available

How to install Lenovo Essential + YourDrive YourData Extended Service

This is an extended service contract rather than software installation or hardware deployment. Activation and enrollment are handled through Lenovo or an authorized service provider at the time of purchase or via your Lenovo account. To enroll, you will typically provide device identifiers (such as serial numbers) and the service SKU associated with the YourDrive YourData integration. Once activated, coverage begins on the agreed start date, and service visits are scheduled to align with your business hours and the 4-hour response window. Technicians will perform on-site maintenance, diagnostics, and any necessary parts replacement at your location, helping you maintain system availability without the need to ship devices for repair. This streamlined process minimizes disruption to daily operations while ensuring your Lenovo and YourDrive YourData ecosystem remains protected and up to date.

Frequently asked questions

Q: What does Lenovo Essential + YourDrive YourData Extended Service cover?

A: It provides a 3-year on-site maintenance contract with 24/7 support, a guaranteed 4-hour on-site response, and inclusive parts and labor for eligible issues on Lenovo devices integrated with YourDrive YourData solutions.

Q: How long does coverage last?

A: Coverage lasts for three years from the contract start date, offering long-term protection and budgeting predictability.

Q: What is the response time?

A: A qualified technician is dispatched to your site and aims to arrive within four hours of the service request, subject to scheduling and local conditions.

Q: Are parts replacement and labor included?

A: Yes. The service includes both parts and labor, with on-site repair performed at your location whenever feasible to minimize downtime.

Q: Do I need to ship equipment for service?

A: No. The program is designed for on-site maintenance, bringing technicians and the necessary parts directly to your location to protect uptime and data access.