Lenovo Essential + YourDrive YourData Extended Service for ThinkSystem SR650 V2 – 3-Year On-Site Coverage

Protect your Lenovo ThinkSystem SR650 V2 investment with a comprehensive 3-year Extended Service plan that delivers on-site maintenance, rapid response, and seamless data protection through Lenovo’s YourDrive YourData coverage. This service equips your data center with reliable, 24/7 support and a guaranteed 4-hour on-site response, ensuring minimal downtime and maximum uptime for mission-critical workloads. By combining hardware maintenance with data-drive protection, Lenovo helps you optimize reliability, reduce risk, and streamline service administration across your server fleet. Whether you’re hosting business-critical applications, handling peak demand periods, or maintaining a multi-site infrastructure, this extended service is designed to keep your SR650 V2 running smoothly with predictable costs and clear service outcomes. The program emphasizes on-site convenience, using genuine replacement parts and experienced Lenovo technicians to resolve issues quickly, minimize disruption, and safeguard your deployment from day one through renewal and evolution of your data center ecosystem.

• Comprehensive 3-year coverage tailored for Lenovo ThinkSystem SR650 V2 hardware, combining proactive maintenance with YourDrive YourData protection to safeguard critical storage components and overall system health. This extended service is designed to provide durability across the entire lifecycle of your server, helping you maximize uptime while simplifying budgeting with a single, predictable contract. The approach emphasizes reliability, reducing the risk of unplanned outages and delivering clear escalation paths and service levels that align with enterprise IT needs. With this plan, you can plan around planned maintenance windows and stick to an ongoing optimization strategy for your SR650 V2 environment, knowing you have established support that grows with your infrastructure.
• 24x7 on-site support with a guaranteed 4-hour response window ensures rapid assistance no matter the time or location. Lenovo-certified technicians bring genuine replacement parts and on-site expertise, meaning issues can be diagnosed, repaired, or components replaced directly at your data center or office. This on-site model minimizes downtime by avoiding shipping delays and allows technicians to perform remote diagnostics, real-time system checks, and immediate corrective actions in the production environment. The 4-hour on-site response is structured to support critical workloads, helping you meet service level requirements and maintain service continuity during peak business periods.
• Parts and labor are included in the Extended Service, eliminating unexpected repair costs and enabling faster restoration of service. With on-site parts replacement and technician labor covered, you experience fewer out-of-pocket expenses and less administrative overhead when hardware components fail or require replacement. This feature is particularly valuable for drives and components common to SR650 V2 configurations, providing assurance that replacements will be Genuine Lenovo parts installed by qualified technicians. The integrated approach reduces procurement delays, streamlines repair workflows, and supports consistent performance across your server environment.
• On-site service location optimizes usability and efficiency for data centers, edge facilities, and enterprise campuses. By delivering maintenance and repairs directly at your site, the service minimizes downtime, preserves data center workflows, and accelerates issue resolution. The combination of on-site care with YourDrive YourData protections helps ensure drive integrity and data availability throughout service events. Administrators benefit from reduced disruption during maintenance windows, faster root-cause analysis, and a service experience that aligns with Lenovo's standards for reliability and accountability in demanding operational contexts.
• Cost-effective reliability through inventory-conscious planning. This extended service is designed to minimize inventory costs by consolidating coverage into a single, dependable contract rather than relying on ad-hoc parts orders and separate service arrangements. The blend of on-site maintenance, rapid parts replacement, and data-drive protection helps maximize dependability while delivering predictable budgeting. By expanding protection to the SR650 V2 with YourDrive YourData, you gain a cohesive service strategy that reduces the risk and overhead of managing multiple hardware support programs, while supporting growth, scale, and ongoing optimization of your data center architecture.

Technical Details of Lenovo Essential + YourDrive YourData Extended Service

• Service type: Extended Service
• Coverage duration: 3 Years
• Response time: 4 hours
• Support window: 24x7
• Service delivery method: On-site
• Inclusions: Parts & Labor, Maintenance
• Compatibility: Lenovo ThinkSystem SR650 V2 servers
• Data protection: YourDrive YourData coverage included

How to install Lenovo ThinkSystem SR650 V2 Extended Service

• Verify eligibility and confirm the ThinkSystem SR650 V2 model is covered under the Lenovo Essential + YourDrive YourData Extended Service plan and obtain your service contract or order number.
• Contact Lenovo (or your authorized Lenovo reseller) to activate coverage and generate the official service entitlement, ensuring your contract is linked to the correct hardware asset.
• Prepare the service location by confirming access to the server, power, and network connections, and have serial numbers and relevant asset details ready for quick verification.
• Schedule the on-site visit within the 24x7 support framework, specifying the preferred time window and the 4-hour target, so technicians can plan the arrival and diagnostics accordingly.
• On-site service delivery: when the technician arrives, provide access to the equipment and collaborate on issue diagnosis, drive or component replacement if needed, and validate functional restoration before concluding the visit. After service, retain documentation for future reference and renewal planning.

Frequently asked questions

• What does this 3-year extended service cover? It provides on-site maintenance, parts and labor, 24x7 support, and a guaranteed 4-hour on-site response for Lenovo ThinkSystem SR650 V2 hardware during the contract term, along with YourDrive YourData protection to safeguard drive components.
• Which devices are eligible? The service is designed for Lenovo ThinkSystem SR650 V2 servers and related configurations covered under the Lenovo Essential + YourDrive YourData Extended Service terms.
• What does 4-hour response mean? A Lenovo technician will arrive on-site within four hours of a service request submission under 24x7 coverage to diagnose, repair, or replace failed components as needed to restore operation.
• Is data recovery included? The plan covers hardware replacement and maintenance, with YourDrive YourData protection focused on safeguarding drives during service events. It does not guarantee data recovery, so it is essential to maintain current backups separately.
• How do I enroll or activate? Activation is typically completed via the Lenovo support portal or through your Lenovo account manager using the contract or order number associated with the service.