Lenovo Essential + YourDrive YourData Extended Service – 3 Year On-Site Plan

Protect your Lenovo investment with a robust, business-ready extended service that keeps essential systems running smoothly. Lenovo Essential + YourDrive YourData Extended Service delivers reliable on-site support, 24x7 availability, and rapid 4-hour response to help you minimize downtime. Designed for organizations that rely on data integrity and uptime, this 3-year plan combines maintenance, parts and labor coverage, and defective media retention to provide comprehensive protection for Lenovo Essential devices paired with YourDrive YourData. Whether you’re managing a small office or a larger deployment, this service plan offers predictable costs, proactive support, and the reassurance that expert Lenovo technicians are just a phone call away.

• Comprehensive 3-year coverage: This extended service spans three years, delivering sustained protection for Lenovo Essential hardware and YourDrive YourData configurations. It’s tailored to reduce risk and keep critical systems available, so teams stay productive without interruptions from hardware issues.
• 24x7 on-site support with rapid 4-hour response: Round-the-clock access to Lenovo’s skilled technicians, with a guaranteed 4-hour on-site response window. This means that regardless of the time or location, a qualified technician arrives promptly to diagnose, repair, and restore functionality, minimizing downtime and keeping priorities on track.
• Defective media retention service: In the event of a drive or media failure, this plan includes defective media retention to support safe handling and processing. By retaining failed media, your team can facilitate diagnostics, replacement logistics, and compliance with data-handling procedures, all while avoiding unnecessary data exposure.
• Parts & Labor included for maintenance: Durable peace of mind comes with both parts and labor covered. When maintenance or component replacement is required, technicians bring the necessary parts and perform the service on-site, eliminating unexpected out-of-pocket costs and tedious procurement delays.
• On-site convenience and efficiency: Service is delivered at your location, reducing the need for device transport and acceleration of issue resolution. On-site availability improves usability, speeds up repairs, and helps keep critical operations—like manufacturing lines, retail networks, or customer service centers—up and running with minimal disruption.

Technical Details of Lenovo Essential + YourDrive YourData Extended Service

• Duration: 3 years of extended service coverage, providing long-term protection for Lenovo Essential devices integrated with YourDrive YourData.
• Service type and coverage: Extended on-site service with 24x7 support, including maintenance, parts, and labor to ensure rapid issue resolution and continued performance.
• Response time: 4-hour on-site response time, guaranteeing timely arrival of a qualified technician to diagnose and repair the issue on your premises.
• Defective media retention: Included as part of the service to securely retain failed media for diagnostics, replacement coordination, and data-handling compliance as needed.
• Service location: On-site service at the customer’s facility, maximizing convenience and reducing downtime associated with device transport.

how to install Lenovo Essential + YourDrive YourData Extended Service

• Confirm eligibility and product alignment for the Lenovo Essential + YourDrive YourData Extended Service plan, ensuring your Lenovo devices and YourDrive YourData configuration are compatible with the offer.
• Purchase or activate the 3-year extended service through the official Lenovo service portal or authorized reseller, and collect any required contract numbers, serials, or SKU data for registration.
• Provide site details and preferred service windows to enable scheduling of on-site visits, ensuring 4-hour response commitments can be honored in your region and facility.
• Once activated, maintain access to the Lenovo service portal for real-time status updates, technician notes, and future renewal reminders to preserve continuous coverage.

Frequently asked questions

• Q: What does the defective media retention service cover? A: It covers the secure handling and retention of defective media to support diagnostics and replacement processes, helping you manage drive failures while ensuring appropriate data-handling practices.
• Q: What is included in parts & labor? A: The plan covers replacement parts required for maintenance and the labor of qualified technicians who perform on-site repairs, reducing downtime and eliminating unexpected repair costs.
• Q: How quickly will a technician arrive on-site? A: A technician is dispatched with a guaranteed 4-hour on-site response, 24x7, to diagnose and repair issues on your premises and restore service as swiftly as possible.
• Q: What devices are eligible for this service? A: Lenovo Essential hardware combined with YourDrive YourData configurations are eligible, subject to plan terms and regional availability. Activation and coverage details are provided at purchase and in the service portal.