Lenovo Essential + YourDrive YourData Extended Service — 3-Year On-Site Coverage

Protect your Lenovo investment with Lenovo Essential + YourDrive YourData Extended Service. This comprehensive 3-year plan is designed to maximize uptime and protect data integrity by delivering reliable on-site support, rapid response times, and inclusive maintenance. With 24x7 access to certified technicians, you can count on fast, efficient issue resolution right at your location. The program also includes a defective media retention service, helping you safeguard critical information and recover quickly from hardware mishaps. Designed for busy businesses and users who rely on their Lenovo devices every day, this extended service elevates protection beyond standard warranties by combining proactive maintenance with immediate on-site help when you need it most.

• 24/7 on-site support ensures expert help is available around the clock. Whether it’s a weekday bustle or a weekend crunch, Lenovo technicians arrive at your site to diagnose, repair, and restore your systems so you can stay productive without unnecessary delays.
• Three-year coverage provides long-term reliability for your essential devices. This extended duration helps you forecast maintenance budgets with confidence while ensuring continued access to trusted support well into the device lifecycle.
• 4-hour on-site response minimizes downtime by delivering a rapid on-site visit window. When critical systems go down, you’ll benefit from a committed timeline that keeps your operations moving and your teams productive.
• Defective media retention service protects data during hardware failures by preserving defective storage media. This feature supports data handling and recovery, giving you peace of mind as you navigate unexpected incidents.
• All-inclusive parts and labor with maintenance covers the cost of genuine replacement parts and technician labor, plus proactive maintenance activities that help prevent issues before they affect performance. This holistic approach reduces total cost of ownership while extending hardware life.

Technical Details of Lenovo Essential + YourDrive YourData Extended Service

• Service Type: Extended service with on-site support and maintenance
• Duration: 3 years
• Support Window: 24x7 access to on-site assistance
• Response Time: 4 hours on-site
• Inclusions: Parts and labor, maintenance services
• Defective Media Retention: Included
• Delivery Method: On-site at customer location; remote support as needed

How to Install Lenovo Essential + YourDrive YourData Extended Service

• Step 1 — Confirm eligibility and gather device details: Verify that your Lenovo device is covered by the YourDrive YourData Extended Service and collect key identifiers such as the device serial number, model, and current warranty status.
• Step 2 — Review terms and conditions: Read the service agreement to understand covered components, exclusions, and the scope of on-site support, maintenance, and data retention options.
• Step 3 — Register the service: Log in to your Lenovo account or contact your authorized Lenovo reseller or support representative to activate the extended service on the device(s).
• Step 4 — Schedule installation or activation: Work with a Lenovo-certified technician or representative to schedule the on-site activation or installation of the extended service, ensuring access and appropriate workspace at the customer site.
• Step 5 — Prepare for on-site visits: Ensure the devices to be serviced are accessible, powered, and compliant with any safety or premises requirements to facilitate fast, efficient service delivery.
• Step 6 — Maintain records and renewal reminders: Keep your service documentation handy and set reminders to review renewal timing so you don’t lose coverage as devices evolve or get replaced.

Frequently asked questions

• What does the Lenovo Essential + YourDrive YourData Extended Service cover?
• How does defective media retention help protect my data?
• What are the exact response times and service hours?
• Is on-site support available at all times or only during business hours?
• How do I activate or renew the service for existing Lenovo devices?
• Which devices and configurations are eligible for this extended service?