Lenovo Essential + YourDrive YourData + Premier Support — Extended Service (3-Year)

Overview: This comprehensive 3-year extended service combines Lenovo Essential hardware support with YourDrive YourData data management capabilities and Premier Support, delivering proactive maintenance, rapid on-site assistance, and dependable performance to keep your business operations running smoothly. Designed for organizations that rely on uptime and data integrity, this extended service pairs expert technical assistance with on-site coverage to minimize downtime, reduce risk, and protect your investment.

• Comprehensive 3-year coverage with 24x7x4 hour on-site response. Receive round-the-clock access to Lenovo experts and a guaranteed four-hour on-site response window to resolve issues quickly and keep critical systems operational.
• Integrated YourDrive YourData offerings. Benefit from data management and protection features aligned with Premier Support, helping you safeguard important files and streamline data workflows across your Lenovo fleet.
• Parts & Labor included for rapid repair. The service covers replacement parts and professional labor, so you don’t incur separate repair costs and can get back to business faster.
• On-site maintenance and expert support. Certified technicians visit your location to perform preventive maintenance, diagnose problems, and execute precise repairs, minimizing disruption to your daily operations.
• Cost efficiency and dependable performance. A fixed 3-year term with on-site availability helps reduce inventory and maintenance surprises, delivering predictable budgeting and reliable performance for critical devices.

With Lenovo Premier Support as the backbone, this extended service emphasizes rapid response, expert-driven problem resolution, and comprehensive coverage across hardware and data management needs. The 24x7 support model ensures that even outside regular business hours, your systems have access to qualified engineers who can guide, troubleshoot, and coordinate on-site visits when necessary. The inclusion of YourDrive YourData emphasizes not only hardware reliability but also data integrity and efficient data workflows, helping you maintain compliance, protect sensitive information, and keep teams productive.

Key benefits include reduced downtime through fast on-site response, predictable maintenance costs with a clearly defined term length, and access to a global network of Lenovo professionals who understand your devices and your business environment. This service is especially valuable for environments where data continuity and device availability are non-negotiable, such as small to mid-size offices, remote locations, or teams that rely on mission-critical Lenovo hardware for daily operations. By combining hardware support with data management capabilities, Lenovo Essential + YourDrive YourData + Premier Support provides a holistic approach to IT resilience.

Technical Details of Lenovo Essential + YourDrive YourData + Premier Support

• Service Type: Extended Service with Premier Support
• Duration: 3 years
• Coverage Window: 24x7 access with 4-hour on-site response
• On-site Support: Yes, technicians dispatched to your location
• Maintenance: Included
• Parts & Labor: Included
• YourDrive YourData: Integrated data management features included within the service package (data protection and workflow optimization coordinated with support)
• Geographic Availability: Global reach through Lenovo Premier Support network (where available)

How to install Lenovo Essential + YourDrive YourData + Premier Support

• Step 1: Confirm eligibility and purchase details for the extended service plan, ensuring your Lenovo devices are covered under the 3-year term.
• Step 2: Gather required identifiers, including service contract or order number, device serial numbers, and the primary site address where on-site support will be delivered.
• Step 3: Contact Lenovo Premier Support to activate the service and schedule the initial service kickoff, including confirmation of on-site coverage windows and response times.
• Step 4: Provide YourDrive YourData setup information and any data management requirements to align data protection and workflow features with your IT policies.
• Step 5: Receive confirmation of activation, documentation of response-time commitments, and a point of contact for ongoing support and on-site visits.
• Step 6: Use the service as needed—when issues arise, reach out to Premier Support; a technician may be dispatched on-site within the 4-hour window to diagnose, repair, or perform maintenance as required.

Frequently asked questions

• Q: What exactly is included in Lenovo Essential + YourDrive YourData + Premier Support?
  A: It is a 3-year extended service that combines hardware support (Lenovo Essential) with data management features (YourDrive YourData) and Premier Support, offering 24x7 access to experts, on-site visits, maintenance, and inclusion of parts and labor to keep devices and data workflows running smoothly.
• Q: What does 24x7x4 Hour mean for on-site support?
  A: It means around-the-clock access to support, with a guaranteed on-site response time of four hours after a service request is opened, ensuring rapid resolution for critical issues.
• Q: Are parts and labor really included in this service?
  A: Yes. The plan covers replacement parts and the labor required to install or repair components during on-site visits, helping minimize unexpected costs and downtime.
• Q: Does this service cover data protection or data recovery scenarios?
  A: The package includes YourDrive YourData features as part of the service, focusing on data management and protection within the support framework. It does not guarantee data recovery outcomes, which depend on the specific data scenario and tools involved.
• Q: How do I get started with Lenovo Premier Support?
  A: Contact Lenovo Premier Support or your authorized Lenovo reseller to initiate activation, provide device identifiers and service contract details, and schedule the on-site assessment or maintenance visit as needed.