Lenovo Essential + YourDrive YourData + Premier Support - Extended Service - 3 Year

The Lenovo Essential + YourDrive YourData + Premier Support extended service is a comprehensive protection plan designed for businesses that depend on uninterrupted productivity and data integrity. This 3-year program pairs proactive on-site maintenance with fast, expert support to safeguard your Lenovo investment and maximize device uptime. With 24x7 access, a four-hour maximum response for parts and labor, and on-site service delivered by Lenovo-trained technicians, you gain a reliable service ecosystem that minimizes downtime, reduces risk, and keeps critical workflows moving forward. The inclusion of YourDrive YourData adds an additional layer of data protection and drive health monitoring, helping you manage data resilience as part of everyday IT operations. In short, this extended service elevates your support experience from a basic warranty to a value-driven service partnership that aligns with enterprise planning, budgeting, and performance expectations.

• Comprehensive 3-year coverage: A dedicated extended service window that protects hardware and performance over the long term. This plan helps you forecast costs, extends device lifespan, and ensures access to Lenovo experts when you need them most.
• 24x7 access with a guaranteed four-hour on-site response: Around-the-clock support ensures you can reach experienced technicians at any time, with a rapid four-hour on-site response to critical issues, reducing downtime and enabling faster restoration of services.
• On-site maintenance and parts & labor: The program includes both replacement parts and labor performed on-site, eliminating the need to ship devices away for repairs and shortening repair cycle times while maintaining optimal system performance.
• YourDrive YourData integration for data protection: This extended service complements YourDrive YourData capabilities, helping monitor drive health, safeguard important files, and promote data availability—an essential combination for business continuity.
• Value-driven reliability and governance: With predictable budgeting, minimized risk, and a clear path to rapid issue resolution, this service enhances asset utilization and confidence across your IT environment, from endpoints to data integrity.

Technical Details of Lenovo Essential + YourDrive YourData + Premier Support - Extended Service

• Service type: Extended Premier Support (On-site) for Lenovo Essential devices
• Duration: 3 years
• Coverage: 24x7 support with a four-hour on-site response for parts and labor
• Inclusions: Parts replacement and labor performed on-site; maintenance services to sustain device performance
• YourDrive YourData integration: Data protection features and drive health monitoring aligned with service coverage
• SKU: Dm120s
• UPC: Not provided in available details
• Activation: Requires purchase and activation through the Lenovo customer portal or approved channels

How to Install Lenovo Essential + YourDrive YourData + Premier Support

• Step 1 — Purchase and register: After purchase, access the Lenovo customer portal and register the service against your device’s serial number or service tag, linking it to your Lenovo account for centralized management.
• Step 2 — Verify coverage: Confirm that the 3-year term is active for the specific device(s) and that YourDrive YourData integration is enabled as part of the package.
• Step 3 — Assign administrators: Designate one or more administrators who will manage service events, approvals, and scheduled maintenance, ensuring a smooth support workflow.
• Step 4 — Prepare contact and escalation data: Provide preferred contact methods, emergency escalation contacts, and any location-specific notes to accelerate response times during incidents.
• Step 5 — Keep records and plan renewals: Maintain invoices, service IDs, and renewal timelines to simplify audits and ensure uninterrupted coverage as the 3-year term approaches expiration.

Frequently asked questions

• What does this extended service include? This plan provides on-site Premier Support for Lenovo devices with 24x7 access and a four-hour on-site response window for parts and labor, along with on-site maintenance and parts replacement. It also includes YourDrive YourData features to support data protection and drive health monitoring, all aimed at maximizing uptime and asset value over a 3-year period.
• Is installation required? No hardware installation is required for this service. Activation is handled through your Lenovo account after purchase, and coverage can be managed via the Lenovo support portal.
• How does the four-hour on-site response work? When a covered incident occurs, a qualified Lenovo technician is dispatched to your site and is expected to arrive within four hours to perform parts replacement and labor as needed, minimizing downtime and disruption to operations.
• Does it cover data protection? Yes, the YourDrive YourData component enhances data protection and drive health monitoring as part of the service, helping you protect important information and maintain data availability alongside hardware repairs.
• How do I get support if an issue arises? You can contact Lenovo Support through the customer portal, your designated support channels, or the approved helpline. Have your order number, SKU (Dm120s), and device details ready to accelerate resolution.
• Can I transfer coverage to another device or location? Transfers and policy adjustments may be available based on Lenovo terms and account configurations during renewal or re-issuance. Check current terms in your Lenovo account or contact support for guidance.