Lenovo Essential + YourDrive YourData + Premier Support — 3-Year Extended Service (Sr655 V3)

Protect your Lenovo investment with a comprehensive extended service plan that blends reliable hardware protection with data-drive confidence. Lenovo Essential + YourDrive YourData + Premier Support delivers 24/7 expert phone assistance, rapid on-site responses, and a robust 3-year coverage designed to minimize downtime, maximize productivity, and preserve data integrity. This extended service is engineered for businesses that depend on steady performance, dependable maintenance, and swift issue resolution, so you can focus on driving growth rather than chasing IT interruptions.

• 24/7 expert phone support with Premier access. Round-the-clock access to experienced Lenovo technicians ensures you get professional guidance whenever mishaps occur, with fast escalation paths to resolve issues quickly and accurately, helping your team stay productive around the clock.
• On-site service with a 4-hour response window. When remote resolution isn’t possible, a qualified technician arrives on-site within four hours, delivering hands-on maintenance and rapid restoration of your critical systems to keep downtime to a minimum.
• Comprehensive coverage for YourDrive YourData. The plan integrates data protection and hardware reliability, ensuring that storage and disk-related incidents are addressed with maintenance and parts & labor support that safeguard data availability and business continuity.
• Three-year protection for lasting value. A long-term service commitment aligns with hardware lifecycles and IT roadmaps, offering sustained reliability, predictable budgeting, and consistent performance across the critical years of your Lenovo deployment.
• Maintenance and parts & labor to boost reliability. The program emphasizes preventive maintenance and dependable repairs, delivering enhanced uptime, improved productivity, and greater return on investment through dependable service characteristics.

Technical Details of Lenovo Essential + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service ydyd Sr655 V3

• Program type: Extended Service with Premier Support
• Coverage length: 3 years
• Service window: 24x7 phone support with on-site response when remote resolution is not possible
• Response time: On-site service within 4 hours for eligible issues (Parts & Labor included)
• Inclusions: Premier support access, 24/7 assistance, on-site visits, maintenance, parts & labor
• Focus: Reliability, uptime, and productivity through proactive maintenance and rapid issue resolution
• Primary benefits: Reduced downtime, improved data protection for YourDrive YourData, and enhanced overall system resilience

How to install Lenovo Essential + YourDrive YourData + Premier Support

• Verify eligibility and confirm the device model (Sr655 V3) is compatible with the Lenovo Essential + YourDrive YourData + Premier Support Extended Service plan.
• Gather required identifiers such as the device serial number, service tag, and any related SKU or UPC to enable accurate enrollment.
• Contact Lenovo sales or support to initiate enrollment in the 3-year extended service program, ensuring the plan matches your deployment and business needs.
• Provide the enrollment details to activate 24/7 phone support, on-site coverage, and the 4-hour response commitment, and request any necessary service entitlements or documentation.
• Upon activation, schedule a service orientation to understand how to access Premier Support, how to request on-site assistance, and where to find maintenance resources and renewal options for future years.

Frequently asked questions

• What does Lenovo Essential + YourDrive YourData + Premier Support include? This extended service combines 24/7 phone support, on-site maintenance with a 4-hour response time, and coverage for YourDrive YourData with parts & labor, across a 3-year term to maximize reliability and uptime.
• How long does the coverage last? The protection lasts for three years from the activation date, providing long-term peace of mind and predictable budgeting for IT maintenance.
• Is on-site support available in all regions? On-site service is included as part of the plan to minimize downtime, with the understanding that on-site visits are arranged in accordance with regional service capabilities and availability.
• What is the typical response time for issues? The program guarantees on-site arrival within four hours for eligible issues requiring hands-on service, complementing 24/7 remote support and rapid problem isolation.
• Can this service be added to existing Lenovo devices? Yes, this extended service is designed to complement eligible Lenovo devices. If you’re considering enrollment for an existing setup, contact Lenovo sales or support to confirm eligibility and complete enrollment.