Lenovo Essential + YourDrive YourData + Premier Support — Extended Service (3-Year)

Protect and maximize the performance of your Lenovo investments with a comprehensive extended-service plan that blends Lenovo Essential hardware support, YourDrive YourData data protection, and Premier Support. This three-year coverage is designed for organizations that need predictable budgeting, rapid on-site response, and seamless access to expert guidance when it matters most. By pairing hardware care with data protection and premium support, this service helps you minimize downtime, safeguard your critical information, and keep your systems operating at peak efficiency—year after year.

• Long-term, predictable protection. A 3-year Extended Service with Premier Support delivers sustained coverage that simplifies budgeting and reduces the risk of unexpected repair costs. With a clear contract term, you know exactly what you’re paying for and what you’ll receive, helping you plan IT investments with confidence.
• Around-the-clock access to elite expertise. Premier Support elevates assistance to Lenovo’s highest level, connecting you with seasoned technicians who understand Lenovo hardware and software ecosystems. This ensures faster problem diagnosis, smarter workarounds, and targeted guidance to keep your systems running smoothly.
• Fast, on-site response you can count on. The plan includes 24 x 7 x 4 Hour on-site service, prioritizing critical issues and delivering a dependable on-site response window. When hardware faults occur, you won’t be left waiting—field engineers arrive quickly to restore service and minimize downtime.
• Defective Media Retention for secure data handling. If a storage device fails, the Defective Media Retention service is included to manage the faulty media securely and efficiently. This helps ensure proper data handling, replacement workflows, and compliance with data protection standards while reducing risk to your information assets.
• Integrated data protection with YourDrive YourData. The service aligns with YourDrive YourData data protection offerings, delivering a cohesive approach to safeguarding critical information. You benefit from streamlined recovery options, simplified data governance, and faster restore capabilities—so you can bounce back quickly after incidents.

Technical Details of Lenovo Essential + YourDrive YourData + Premier Support - Extended Service - 3 Year

• Service type: Extended Service with Premier Support, combining hardware support, data protection, and premium assistance for business-critical Lenovo devices.
• Contract duration: 3 Years from the start date, designed for steady, predictable renewal cycles aligned with device refresh plans.
• Support availability: 24x7 coverage, ensuring assistance is available around the clock to address urgent issues regardless of time zone or business hours.
• Response time: 4-hour parts-and-labor on-site service response, providing a fast path to repair or replacement, with engineers deployed to your location when needed.
• On-site service: Yes. On-site maintenance reduces downtime and disruption by bringing expert service directly to your workplace or data center.
• Maintenance and labor: Parts and labor are included, simplifying budgeting and eliminating unexpected repair invoices for covered incidents.
• Defective Media Retention: Included. Faulty drives or media are retained per protocol to support secure data handling and proper replacement procedures.
• Data protection: YourDrive YourData integration is designed to complement the service by safeguarding critical data assets and enabling efficient restoration workflows.
• Cost of ownership: Built to stabilize total cost of ownership by consolidating maintenance, repairs, and data protection into a single, predictable plan.

How to Install Lenovo Essential + YourDrive YourData + Premier Support

• Confirm eligibility and purchase. Verify your device model and serial numbers, then confirm eligibility for the Extended Service with Premier Support. Purchase or activate the plan through your Lenovo account or authorized partner.
• Gather device details. Collect essential identifiers (model name, serial number, location, and contact information) to ensure precise service assignments and scheduling with the on-site team.
• Set service location. Designate the primary site where on-site engineers will be dispatched—whether a office, data center, or remote facility. Ensure safe access and appropriate safety clearances for technicians.
• Schedule onboarding and travel windows. Coordinate the initial service activation and any required site visits. Establish preferred times for routine maintenance windows and emergency response priorities.
• Verify integration with YourDrive YourData. Align data protection policies with YourDrive YourData capabilities, review recovery objectives, and confirm backup windows so data protection services function seamlessly from day one.
• Validate post-service functionality. After activation or on-site visits, verify that hardware is functioning correctly, software is up to date, and data protection workflows are operational. Document any outstanding items for follow-up.

Frequently asked questions

• Q: What exactly does Lenovo Essential + YourDrive YourData + Premier Support cover? A: It provides a 3-year Extended Service with Premier Support, including 24x7 on-site availability, a 4-hour response for parts and labor, maintenance for hardware, Defective Media Retention, and integration with YourDrive YourData data protection features to support secure data handling and recovery.
• Q: How does the 4-hour on-site response work? A: When a covered issue is reported, an on-site technician is dispatched to your location with a target to arrive and begin repair within four hours. This rapid response minimizes downtime and helps maintain service levels for critical systems.
• Q: What is Defective Media Retention, and why is it included? A: Defective Media Retention is a service that allows the failed media (such as a hard drive) to be retained for proper inspection, replacement, and data-handling procedures. It reduces risk by ensuring you can manage faulty components securely and in accordance with best practices.
• Q: What is the advantage of pairing with YourDrive YourData? A: YourDrive YourData integration provides a cohesive data-protection strategy that complements on-site hardware support. It helps you safeguard critical information, simplify recovery, and maintain business continuity after incidents.
• Q: Can I extend or renew this plan after three years? A: Yes. The plan is designed as a three-year term, and renewal options are typically available through Lenovo or authorized partners to align with device refresh cycles and evolving IT needs.
• Q: Is the service only for on-site hardware issues, or does it include software and data protection support? A: The core coverage includes hardware maintenance and on-site support, with Premier Support access to Lenovo experts. The YourDrive YourData component enhances data protection and recovery capabilities, providing a more holistic support experience for both hardware and data needs.