Lenovo Essential + YourDrive YourData Premier Support — 4-Year Extended Service

Protect your Lenovo investment with a comprehensive, 4-year extended service plan that blends essential hardware protection with data-driven safeguarding features. Lenovo Essential + YourDrive YourData Premier Support is designed for businesses and power users who demand reliable uptime, predictable costs, and rapid access to expert technicians. This service package delivers around-the-clock support, on-site maintenance, and a fast 4-hour parts-and-labor response, ensuring that critical systems stay online and productive. The inclusion of defective media retention adds an additional layer of data-handling safety, so you can trust that failed drives are managed securely and in accordance with industry best practices. With this plan, you gain a proactive approach to maintenance, reduced downtime, and a clear pathway to keep your devices performing at peak levels throughout the full four-year term.

• 24 x 7 Premier Support with a guaranteed 4-hour on-site response for parts and labor, designed to minimize downtime and keep critical workflows on track.
• Extended 4-year coverage that delivers predictable total cost of ownership (TCO), so you can plan budgets with confidence rather than facing unexpected repair bills.
• Defective media retention service included, helping you handle drive mishaps and recover data with minimal disruption while ensuring compliant data handling.
• Comprehensive on-site maintenance, parts and labor coverage, and proactive diagnostics to maximize system uptime and dependability across your Lenovo environment.
• YourDrive YourData integration provides data protection and recovery pathways as part of the Premier Support experience, supporting business continuity and resilience.

Technical Details of Lenovo Essential + YourDrive YourData + Premier Support

• SKU: Hx1021 CN
• Service duration: 4 years
• Support level: Premier Support with 24x7 access
• Response time: 4 hours (parts and labor) with on-site deployment
• Includes defective media retention and data handling support
• Maintenance, parts, and labor coverage included

How to install Lenovo Essential + YourDrive YourData Premier Support

Activating this extended service is straightforward and designed to minimize disruption to your operations. Begin by confirming eligibility for your specific Lenovo device and region. Gather essential details: the device serial number, the SKU (Hx1021 CN), original purchase date, and proof of service eligibility. Contact Lenovo Premier Support through the official channels provided with your purchase or via your Lenovo account dashboard. A designated service representative will verify your coverage, record asset details, and schedule your on-site visit within the 4-hour response window. Having these details ready speeds activation and helps ensure a smooth onboarding process.

Once activation is confirmed, you’ll work with a dedicated service specialist who will align your environment with the terms of the extended service. During enrollment, you should provide a concise map of your critical systems, network topology, power sources, and any high-priority workloads that require uninterrupted operation. This information allows the technician to prioritize tasks, prepare for on-site visits, and minimize the total time onsite. If defective media retention applies, your team will receive clear instructions on secure handling, data preservation, and any necessary data recovery steps, ensuring compliance with internal policies and external regulations.

On the day of an on-site service, ensure access to the relevant hardware, working power outlets, and a safe workspace for the technician. Clear communication channels with your IT team will help the technician diagnose issues quickly, replace failed components, and re-stabilize systems with minimal downtime. After the service is completed, expect a detailed service report outlining work performed, parts replaced, outcomes achieved, and any recommended maintenance windows. This documentation is essential for ongoing asset management and future planning, so keep it with your hardware records for quick reference during future support interactions.

Throughout the term, you’ll benefit from proactive maintenance reminders and reminders about warranty status, ensuring you remain aligned with the latest service offerings and best practices. The combination of 24x7 support, rapid response, and on-site availability means you can confidently scale your operations while keeping costs predictable. This service is especially valuable for environments where uptime is mission-critical, such as customer-facing offices, manufacturing floors, or distributed teams relying on robust hardware and reliable data protection practices.

Frequently asked questions

• What does this service cover? It covers four years of Premier Support with 24x7 access, on-site maintenance, parts and labor, defective media retention, and data protection components designed to minimize downtime and protect critical data assets.
• What is the 4-hour response time? The service guarantees a 4-hour on-site response for parts and labor after a service request is opened, ensuring rapid repair or replacement to minimize business disruption.
• Is on-site service available 24/7? Yes, the extended service provides around-the-clock access to Premier Support with on-site visits available within the specified response window, subject to eligibility and scheduling considerations.
• Does it include data protection or defective media retention? Yes, the package includes defective media retention services to safely manage failed drives and ensure proper data handling and data recovery workflows when needed.
• How do I enroll or activate this service? Enrollment is typically completed through Lenovo Premier Support, your Lenovo account, or the point of purchase. Provide your device SKU (Hx1021 CN), serial number, and purchase details to initiate activation and scheduling.