Lenovo Essential + YourDrive YourData + Premier Support — Extended Service (4-Year) with On-Site Coverage

This extended service package from Lenovo combines Lenovo Essential protection with YourDrive YourData data resilience and Premier Support, delivering a comprehensive, long-term solution designed to maximize uptime and protect critical information. Spanning four years, this plan offers around-the-clock support, rapid on-site response, maintenance services, and dependable parts and labor coverage, ensuring expert assistance is always within reach when you need it most. Whether you’re outfitting a small business, a multi-location team, or an expanding enterprise, this service bundle aligns with a proactive IT strategy that prioritizes reliability, data security, and predictable budgeting.

• 24x7 support with guaranteed 4-hour on-site response. This service level ensures that a Lenovo-certified technician can be dispatched to your location within four hours of a reported issue, around the clock. By providing continuous access to Premier Support, you minimize downtime and keep your operations moving smoothly, even during after-hours emergencies or peak periods.
• On-site hardware support from Lenovo-certified technicians. Rather than shipping equipment for repair, skilled professionals come to your site to diagnose, troubleshoot, and repair hardware problems. This hands-on approach reduces downtime, accelerates fault isolation, and helps you maintain business continuity without lengthy outages or complex logistics.
• Parts & Labor coverage for maintenance and repair. The plan includes both parts and labor, using genuine Lenovo components to restore systems to optimal performance. With clear coverage of replacement parts and the technician’s time, you get predictable costs and fewer unexpected repair bills.
• Defective Media Retention service for data-handling assurance. In the event of media-related mishaps, Lenovo’s defective media retention service helps manage the media securely, facilitating proper handling, data protection, and appropriate recovery procedures. This feature adds an important layer of safety for your sensitive information and helps prevent further data loss during the repair process.
• Four-year duration with data-protection integration through YourDrive YourData. Extending over four years, this service supports long-term reliability and budgeting. The YourDrive YourData integration provides data protection and recovery support, helping you safeguard valuable information while ensuring that critical backups and data integrity remain a priority throughout the life of the contract.

Technical Details of Lenovo Essential + YourDrive YourData + Premier Support - Extended Service

• Service duration: 4 years. A long-term coverage plan designed to deliver sustained protection and predictable budgeting for equipment and data protection needs.
• Coverage model: Premier Support combined with YourDrive YourData for integrated data protection and prioritized, expert assistance. Includes 24x7 access to support and rapid on-site response when issues arise.
• On-site support: Available at the customer’s location. Lenovo technicians visit the site to diagnose, repair, and restore hardware functionality, reducing downtime and accelerating restoration of services.
• Response time: 4 hours for on-site parts and labor service. The guaranteed on-site arrival window is designed to maximize uptime and minimize business disruption.
• Parts & Labor coverage: Included. Replacement parts are provided as needed, and labor costs are covered to complete repairs in a timely manner with minimal user involvement.
• Defective media retention: Included. This service helps manage defective media responsibly, supporting data handling, retention, and recovery processes when media issues occur.
• YourDrive YourData integration: Data protection features are part of the package, helping safeguard critical information and facilitate recovery in case of data-related incidents.
• Maintenance and proactive support: The plan emphasizes preventive maintenance and proactive monitoring to reduce unexpected failures and extend the life of Lenovo systems.

How to activate and install Lenovo Essential + YourDrive YourData + Premier Support

No software installation is required to enroll in or benefit from this extended service. Activation and enrollment are tied to your purchase and the associated service contract. To ensure coverage is properly in place, keep your order confirmation, contract numbers, and device serial numbers readily available. Activation steps typically involve registering the service with Lenovo Premier Support, linking your devices to the service contract, and confirming the on-site coverage details for your locations. Once activated, you’ll have immediate access to 24x7 Premier Support and the on-site response framework, along with the YourDrive YourData protections that accompany this package. If you need to update contact information, verify coverage, or request service, contact Lenovo Premier Support or your designated account manager. When you experience a hardware issue, report it through the official support channels and a technician will be dispatched within the guaranteed four-hour on-site window.?

Frequently asked questions

• Q: What does the Lenovo Essential + YourDrive YourData + Premier Support Extended Service include?

  A: The plan provides a four-year extended service with Premier Support, 24x7 access to assistance, guaranteed on-site response within four hours, maintenance and parts & labor coverage, defective media retention, and data protection features through YourDrive YourData. It is designed to protect hardware reliability while safeguarding data and ensuring rapid issue resolution.

• Q: How quickly can I expect an on-site technician after logging a service request?

  A: The service promises a four-hour on-site response window, available 24/7. Real-world timing can vary slightly based on location and scheduling, but the guarantee is designed to minimize downtime and get qualified help to your site as fast as possible.

• Q: Is data protection included in this service?

  A: Yes. The package includes YourDrive YourData integration, which provides data protection features to help back up and safeguard critical information, as well as support in data recovery efforts as part of the service framework.

• Q: Do I need to install anything to use this service?

  A: No software installation is required. Activation occurs with purchase and contract registration. After enrollment, you gain access to Premier Support and on-site services, with data protections automatically in place through YourDrive YourData. If changes to coverage or contact information are needed, reach out to your Lenovo account manager or Premier Support.

• Q: What happens if a defective drive or media fails?

  A: The Defective Media Retention service helps manage the media securely and supports the appropriate recovery steps. This feature reduces risk during hardware failure and supports orderly data handling and recovery as part of the extended service framework.

• Q: Is this service transferable to new hardware or sites?

  A: Transferability is typically governed by the terms of the service contract. For specifics, consult your Lenovo Premier Support representative, who can confirm whether coverage can be moved to new devices or sites and assist with the registration of new equipment under the existing four-year term.