Lenovo Essential + YourDrive YourData + Premier Support - Extended Service - 4 Year

Lenovo Essential + YourDrive YourData + Premier Support offers enterprise-grade protection for your Lenovo infrastructure with a robust four-year extended service plan. This solution combines hardware coverage with data-driven benefits to keep your critical systems running smoothly. It delivers around-the-clock assistance, rapid on-site response, and comprehensive maintenance, parts, and labor—plus defective media retention to safeguard your data and minimize downtime. Designed for businesses that demand reliability, uptime, and predictable budgeting, this service helps you focus on your core operations while Lenovo teams handle the rest.

• 4 Year extended service coverage ensures long-term protection and predictable budgeting for Lenovo servers, storage, and workstations while integrating YourDrive YourData capabilities for data integrity and recovery readiness.
• 24 x 7 support with a guaranteed 4-hour on-site response minimizes downtime, accelerates issue resolution, and keeps your most critical workloads online around the clock.
• On-site maintenance, parts, and labor provided by certified technicians reduce waiting times and deliver hands-on service where and when you need it most.
• Defective media retention service protects data integrity by securely retaining failed media for diagnostics and replacement, giving your IT team a clear path to restore operations quickly.
• Premier Support resources and proactive service options offer prioritized access, streamlined escalation, and expert guidance for complex deployments and large-scale environments.

Technical Details of Lenovo Essential + YourDrive YourData + Premier Support - Extended Service - 4 Year

• Coverage: 4 Year extended service under Lenovo Premier Support with YourDrive YourData benefits
• Response time: 4 Hour for parts and labor
• Availability: 24 x 7 support
• Service delivery: On-site maintenance and service
• Included feature: Defective media retention service

How to install Lenovo Essential + YourDrive YourData + Premier Support - Extended Service - 4 Year

• Contact Lenovo or your authorized reseller to confirm eligibility and initiate activation of the extended service.
• Provide your device details (such as serial number or SKU) to ensure correct coverage mapping and rapid contract processing.
• Schedule an on-site visit with a Lenovo-certified technician to begin activation, installation, and registration of YourDrive YourData features within Premier Support.
• During the on-site visit, the technician verifies hardware, confirms service settings, and integrates the service into your IT workflow for seamless support access.
• Keep your service contract number and confirmation details for future reference and quick access to 24x7 assistance when needed.

Frequently asked questions

• Q: What does Lenovo Essential + YourDrive YourData + Premier Support - Extended Service cover? A: It provides four-year coverage under Premier Support, 24x7 assistance, on-site visits, comprehensive parts and labor, and defective media retention to protect data integrity and minimize downtime.
• Q: How fast is the response time? A: The plan guarantees a 4-hour response for parts and labor, helping you restore operations quickly after incidents.
• Q: Is on-site support available worldwide? A: On-site support is available where Premier Support is offered under the contract terms; regional availability may vary, but the service is designed to maximize uptime across eligible locations.
• Q: What does defective media retention mean in practice? A: Defective media retention means failed storage media is securely retained for diagnostics and replacement as part of the repair process, ensuring transparency and data protection during service.
• Q: How do I activate this service after purchase? A: Activation is completed through Lenovo or your authorized reseller; after purchase, you will coordinate activation, provide device details, and schedule an on-site visit if required, with continuous access to Premier Support resources.