Lenovo Essential + YourDrive YourData + Premier Support - Post Warranty - 1 Year

The Lenovo Essential + YourDrive YourData + Premier Support post-warranty package is a comprehensive service plan designed to keep your Lenovo devices and data protected, productive, and available when you need them most. Built for businesses that depend on reliable technology, this offering combines essential hardware support with data protection through YourDrive YourData, plus the reliability of Premier Support. With on-site maintenance, 24x7x4 coverage, and a fast four-hour response window, you can minimize downtime, control costs, and maintain business continuity even after the warranty expires.

• Comprehensive 1-year protection: Enjoy predictable, extended coverage that guards against the surprise costs of repairs and replacements after the warranty period ends, helping you manage budgets with confidence.
• Premier on-site support you can rely on: Benefit from dedicated on-site service with 24x7x4 hour availability, ensuring that qualified Lenovo technicians respond quickly and work directly at your location to restore operations.
• Rapid 4-hour parts and labor response: Minimize downtime with a guaranteed four-hour window for parts delivery and skilled labor, so critical systems are back online faster and more reliably.
• Defective Media Retention for secure repairs: This service includes Defective Media Retention, enabling safe handling and retention of failed storage media during repair, reducing risk to your data assets.
• YourDrive YourData data protection integration: Seamlessly integrate data protection and recovery features with YourDrive YourData, helping protect sensitive information while service work is performed and supporting data integrity during repairs.

Technical Details of Lenovo Essential + YourDrive YourData + Premier Support - Post Warranty

• Service duration: 1 year of post-warranty Premier Support coverage.
• Coverage type: Premier Support - Post Warranty with continuous on-site assistance as needed.
• Response time: Four-hour parts and labor service window to accelerate issue resolution.
• On-site support: On-site maintenance and repair conducted by Lenovo-certified technicians at your location.
• Defective Media Retention: Included to securely handle and retain defective storage media during service.
• Data protection integration: YourDrive YourData integration provides enhanced data protection and continuity during maintenance work.

How to Install Lenovo Essential + YourDrive YourData + Premier Support

Activating this service is a streamlined process designed to get your devices covered quickly and without disruption. Follow these steps to ensure seamless enrollment and optimal protection:

• Confirm eligibility and secure your service agreement, including the contract number and participating device list.
• Register the service with Lenovo or your authorized reseller, providing device details such as model, serial numbers, and the intended on-site locations.
• Prepare the necessary information about your environment, including network access requirements, security protocols, and any special access needs for technicians at your site.
• Coordinate installation windows that minimize impact on daily operations, and designate point people for on-site visits and approvals.
• Monitor activation status and confirm appointment details with the service team, ensuring technicians have access to the devices and can complete the inspection and any required maintenance.

Frequently Asked Questions

• What does Lenovo Essential + YourDrive YourData + Premier Support include? This post-warranty package combines on-site Premier Support with 24x7x4 hour availability, rapid four-hour response for parts and labor, Defective Media Retention for failed storage media, and data protection through YourDrive YourData integration, all backed by a one-year service term.
• How long does the coverage last? The service provides 1 year of post-warranty coverage, ensuring continued support beyond the original warranty period and helping you plan for longer device lifecycles.
• What is Defective Media Retention? Defective Media Retention is the process of securely retaining failed storage media during repair work, which helps protect data and ensures proper handling of potentially sensitive information while service is performed.
• What is the response time for issues? The service guarantees a four-hour window for parts and labor, enabling rapid fault isolation and repair, which is critical for keeping essential systems available.
• Is data protected during service? Yes. The YourDrive YourData integration provides data protection and recovery considerations to help safeguard information while technicians are diagnosing or repairing devices.
• How do I activate or enroll in this service? Activation typically involves submitting your device details, service contract information, and delivery/installation location to Lenovo or your authorized reseller. A service representative will guide you through the enrollment, scheduling, and activation steps to ensure smooth onboarding.
• Who is eligible for on-site Premier Support? Eligibility is determined by Lenovo and the terms of the Premier Support program. In most cases, post-warranty devices under supported Lenovo product families qualify for on-site coverage, subject to regional availability and contractual terms.
• Can I customize the coverage for multiple devices? Yes. The service is designed to scale with your environment, allowing you to include multiple devices and locations within a single contract, with tailored deployment of on-site visits and response windows as needed.