Lenovo Essential + YourDrive YourData + Premier Support - Post Warranty - 1 Year - Warranty

The Lenovo Essential + YourDrive YourData + Premier Support is a premier post-warranty service designed to provide businesses with exceptional support and protection for their IT investments. This comprehensive warranty package ensures that your technology remains efficient and reliable, allowing you to focus on your core business operations without the worry of unexpected downtime or costly repairs.

• Comprehensive Support: Enjoy 24 x 7 x 4 Hour on-site support, ensuring that expert help is always just a call away, irrespective of the time or day.
• Quick Response Times: Benefit from a remarkable 4-hour response time for parts and labor, allowing you to minimize downtime and maintain operational efficiency.
• Defective Media Retention: Take advantage of the Defective Media Retention service, which permits you to retain any failed drives, ensuring secure management of sensitive data.
• Expert Maintenance: Experience on-site maintenance where skilled technicians address issues directly at your location, guaranteeing quick and effective solutions.
• Maximum Productivity: The 1-year service duration ensures your business continues to operate at peak performance while benefiting from reliable support and maintenance.

Technical Details of Product

• Warranty Type: Post Warranty
• Duration: 1 Year
• Support Availability: 24 x 7 x 4 Hour On-site
• Service Type: Maintenance, Parts & Labor
• Defective Media Retention: Included
• Response Time: 4 Hours for Parts and Labor

How to Install

Installing the Lenovo Essential + YourDrive YourData + Premier Support is straightforward:

1. Purchase the warranty plan through authorized Lenovo partners or directly from Lenovo.
2. Upon purchase, you will receive a confirmation email with your service contract details.
3. Register your warranty on the Lenovo website using the information provided in your confirmation email.
4. Keep your service contract and registration information handy for when support is needed.
5. In case of equipment issues, contact the Premier Support hotline to initiate a service request.

Frequently Asked Questions

• What does the Lenovo Essential + YourDrive YourData + Premier Support cover? This warranty covers on-site support, parts, and labor, as well as defective media retention services for up to one year post-warranty.
• How quickly can I expect a technician to arrive on-site? You can expect a technician to arrive within 4 hours of your service request submission, minimizing your downtime and disruption.
• Can I retain defective drives? Yes, the Defective Media Retention service allows you to keep failed drives for data management purposes.
• Is this support available after the standard warranty expires? Yes, the Premier Support service is a post-warranty option designed for continued support beyond the standard warranty period.
• Who can I contact for support or to initiate a service request? You can contact the dedicated Premier Support hotline provided in your service contract for assistance.