Lenovo Essential + YourDrive YourData + Premier Support - Post Warranty - 1 Year

Equip your Lenovo ecosystem with a robust post-warranty support plan designed to maximize uptime, protect data, and keep your critical machines performing at peak efficiency. The Lenovo Essential + YourDrive YourData + Premier Support program delivers enterprise-grade service after the manufacturer warranty expires, combining 24x7 coverage with a rapid 4-hour on-site response. With a full year of maintenance, parts and labor, and specialized features like Defective Media Retention, you gain a proactive, dependable support solution that minimizes downtime, accelerates issue resolution, and preserves your data integrity during transitions between warranty and ongoing operation. This service is crafted to complement Lenovo hardware, delivering seamless access to expert engineers and a structured, reliable process for on-site repairs and preventative maintenance.

• 24/7 on-site support with a guaranteed 4-hour response: Round‑the‑clock access to Lenovo engineers ensures fast diagnostics and rapid restoration of services, so your operations stay online even during off-business hours.
• Comprehensive post-warranty maintenance: A full year of included maintenance, parts and labor, and proactive servicing helps prevent unexpected breakdowns and extends the life of your Lenovo fleet.
• Defective Media Retention for data security: When storage media needs service, the Defective Media Retention feature helps safeguard your data and ensures secure handling of drives during repair or replacement.
• YourDrive YourData integration: This program aligns with YourDrive YourData capabilities to support data protection, recovery workflows, and business continuity across Lenovo devices and storage configurations.
• Premier Support level of service: Direct access to Lenovo experts, expedited case handling, and a streamlined path to resolution designed for mission-critical environments and reduced downtime.

Technical Details of Lenovo Essential + YourDrive YourData + Premier Support

• Service type: Premier Support - Post Warranty.
• Coverage duration: 1 Year from purchase date, designed to extend Lenovo hardware support beyond the original warranty window.
• Response time: 4-hour on-site response, with rapid dispatch of certified technicians to the customer site.
• Support hours: 24x7 availability, ensuring help is ready whenever issues arise, day or night.
• What’s included: On-site maintenance, replacement parts where required, labor for repair work, and Defective Media Retention for data media involved in service.
• Data protection features: Integrates with YourDrive YourData capabilities to support data integrity, secure handling of media, and recovery workflows if data media is involved in service events.
• Intended use: Ideal for businesses relying on Lenovo desktops, laptops, and storage ecosystems that require dependable post-warranty support and predictable service levels.

How this plan benefits your business

When the clock is ticking on a failed component, every minute of downtime costs money and disrupts your operations. This post-warranty Premier Support plan is designed to minimize that impact. With a 4-hour on-site response, you’ll have certified Lenovo technicians at your location quickly, reducing the time you spend coordinating remote troubleshooting or waiting for courier-based replacements. The commitment to on-site maintenance and parts and labor simplifies budgeting and procurement, letting you forecast support costs with confidence. Defective Media Retention adds an additional layer of data security by ensuring that any failed storage media is handled properly, protecting sensitive information while service is performed. The YourDrive YourData alignment helps ensure data protection practices are followed during service events, supporting regulatory compliance and business continuity planning. In short, this plan turns post-warranty challenges into manageable, well-supported activities that keep your operations resilient and productive.

Who benefits most from Lenovo Essential + YourDrive YourData + Premier Support

Medium to large organizations relying on Lenovo hardware across offices or data centers benefit most from this offering. It’s particularly valuable when uptime is critical, such as in manufacturing environments, healthcare, finance, or customer service centers where extended outages have a measurable impact on revenue and customer trust. IT teams gain predictable service levels and a direct line to Lenovo experts who understand the nuances of Lenovo hardware and YourDrive YourData workflows. For organizations with sensitive data stored on Lenovo devices, Defective Media Retention provides added reassurance that media will be managed securely throughout service engagement, reducing risk and improving governance of data assets.

How to Install Lenovo Essential + YourDrive YourData + Premier Support

• Step 1 — Verify eligibility and purchase: Confirm that your devices are eligible for post-warranty Premier Support and complete the purchase or activation process through the official Lenovo support channels. Your contract or service order number should be readily available to ensure accurate enrollment.
• Step 2 — Gather device details: Compile the essential hardware information, including model families, serial numbers, and any relevant service tags. Have your YourDrive YourData configuration details handy to ensure data protection workflows align with your environment.
• Step 3 — Contact Lenovo Support for activation: Reach out to Lenovo Premier Support to activate the service. Provide your contract number, device details, and preferred on-site windows. A support representative will confirm coverage and assist with scheduling.
• Step 4 — Prepare for on-site service: Ensure access to affected equipment, provide power-down guidance if required, and verify any data protection steps you want applied during service. Coordinate with your IT team to minimize business disruption.
• Step 5 — Post-service validation: After the technician completes maintenance or repair, validate that the issue is resolved, confirm that all devices are functioning as expected, and update asset records. Retain service documentation for audit and compliance purposes.

Frequently asked questions

• Q: What does Premier Support - Post Warranty cover?

A:

It covers 24x7 on-site support, a guaranteed 4-hour response time, on-site maintenance, replacement parts (as needed), and labor costs for repairs, plus Defective Media Retention to manage failed storage media securely. The plan extends Lenovo’s service to post-warranty devices to keep systems running smoothly.
• Q: What is Defective Media Retention and why is it important?

A:

Defective Media Retention is a security-focused service feature that ensures defective storage media involved in a repair is returned or securely handled, protecting data integrity and privacy during service events. It helps organizations meet data governance and regulatory requirements while technicians work on the device.
• Q: How quickly will technicians arrive on-site?

A:

The plan guarantees a 4-hour on-site response window after a service request is logged, providing rapid access to trained Lenovo engineers to diagnose and restore functionality, minimizing downtime for critical workloads.
• Q: How long does the post-warranty coverage last?

A:

Coverage lasts for 1 year from the date of activation, extending support beyond the original hardware warranty and giving you a predictable budget for maintenance and repairs.
• Q: Can this plan support data protection and recovery workflows?

A:

Yes. The plan includes YourDrive YourData integration features that help safeguard data, support recovery workflows, and maintain continuity during service events, which is especially valuable for organizations that rely on consistent access to data assets.