Lenovo Essential + YourDrive YourData + Premier Support — Post Warranty, 1 Year

Protect your Lenovo assets beyond the standard warranty with a comprehensive support package engineered for reliability and peace of mind. Lenovo Essential + YourDrive YourData + Premier Support — Post Warranty, 1 Year combines robust hardware service with data-protection features to keep your operations running smoothly, even when the unexpected occurs. This service bundle emphasizes on-site convenience, rapid response, and thorough coverage, so your team can focus on productivity rather than repairs. With 24x7 access to skilled technicians and a precise four-hour on-site response window, you gain a dependable support lifeline designed to minimize downtime and maximize uptime for critical devices.

• 24x7 coverage with a dedicated four-hour on-site response ensures critical issues are addressed quickly, reducing downtime and keeping business workflows uninterrupted across manufacturing, healthcare, finance, and retail environments. This rapid response is paired with expert diagnostics to get to the root cause fast and minimize escalation time.
• Post-warranty validity for 1 year provides cost-effective extension of protection beyond the standard warranty period. It delivers predictable budgeting for IT service expenses while continuing to deliver high-priority support when you still rely on essential Lenovo devices and systems to operate at peak performance.
• On-site maintenance and parts & labor coverage mean qualified technicians come to your location to diagnose, repair, or replace components as needed. This eliminates the burden of shipping equipment off-site, reduces device downtime, and keeps your operations aligned with service-level expectations.
• Defective media retention service adds an important layer of data integrity and privacy. When media is identified as defective, the service retains the media for secure handling, proper disposal or retention according to policy, and adherence to data protection standards, so your information remains protected throughout the repair process.
• YourDrive YourData integration strengthens data protection with backup verification and restoration readiness. The plan supports ongoing data protection workflows, ensures backup integrity, and facilitates quick recovery, giving teams confidence that critical data remains recoverable even in the event of hardware failure.

Technical Details of Lenovo Essential + YourDrive YourData + Premier Support

• Service type: Premier Support (Post Warranty) with on-site maintenance and parts & labor coverage
• Duration: 1 Year of service from activation
• Response time: 4-hour on-site response with 24x7 availability for critical issues
• Delivery model: On-site visits by qualified technicians; maintenance, repair, and replacement of hardware components as needed
• Data protection features: Integrated YourDrive YourData capabilities for backup verification and data restoration readiness
• Defective media handling: Defective media retention service to ensure secure handling and compliant processing
• Scope of support: Coverage designed to minimize downtime for Lenovo devices and related infrastructure within the covered environment

How to install Lenovo Essential + YourDrive YourData + Premier Support

This service is activated as a contractual extension rather than a software installation. Activation steps are straightforward and designed to get your coverage in place quickly so your team can begin benefiting from support as soon as possible.

• Step 1: Confirm eligibility and initiate enrollment for the Post Warranty Premier Support plan with your Lenovo account representative or authorized partner.
• Step 2: Provide essential device details, including model information and serial numbers, to create and assign the service ticket within the Lenovo service ecosystem.
• Step 3: Verify YourDrive YourData configuration and backup status so that data protection features are ready to operate once coverage begins.
• Step 4: Schedule an activation window or dispatch for on-site readiness, ensuring a technician can verify the environment, perform any required onboarding tasks, and confirm service accessibility.
• Step 5: Maintain accessible service credentials and contact channels so technicians can reach the right point of contact during on-site visits or remote diagnostics, and use the 24x7 support line for urgent issues.

Frequently asked questions

• Q: What does the Premier Support post-warranty plan cover?

  A: It provides rapid, on-site assistance by Lenovo experts after the standard warranty ends, including parts and labor, 4-hour on-site response, and 24x7 access to support resources to keep critical devices operational.

• Q: How does the 4-hour on-site response work?

  A: When a hardware issue is reported, a qualified technician is dispatched to your location and aims to arrive within four hours to diagnose and begin repairs, minimizing downtime during business-critical periods.

• Q: What is included in the defective media retention service?

  A: If a media component is identified as defective, the service retains the defective media for secure handling and compliant processing, ensuring data privacy and proper disposal or retention according to policy.

• Q: How does YourDrive YourData enhance protection?

  A: YourDrive YourData integration provides backup verification, data protection workflows, and restore readiness to help ensure data can be recovered quickly and reliably in case of device failure or data loss.

• Q: Do I need to install anything to activate this plan?

  A: No software installation is required. This is a service contract activated through purchase and enrollment. Activation involves validating eligibility, submitting device details, and aligning on-site coverage with your device portfolio.

• Q: Is this plan suitable for small-to-medium businesses?

  A: Yes. The plan is designed to offer scalable, dependable support for organizations that require reliable on-site service, rapid response, and ongoing data protection beyond the standard warranty.