Lenovo Essential + YourDrive YourData Premier Support — Post-Warranty, 2-Year On-Site Coverage

Protect your Lenovo investment with a comprehensive post-warranty service plan designed to minimize downtime and maximize productivity. Lenovo Essential + YourDrive YourData Premier Support delivers reliable, on-site hardware support for two years, with around-the-clock accessibility and a rapid 4-hour parts-and-labor response. This service combines essential coverage for YourDrive YourData environments with Premier Support benefits to keep devices, data, and workflows running smoothly. The inclusion of Defective Media Retention ensures problematic drives can be retained for secure analysis and effective remediation, helping you resolve issues quickly while maintaining data integrity.

• 24/7 access with 4-hour on-site response: Round-the-clock service with a rigorous on-site visit schedule designed to minimize downtime and accelerate issue resolution.
• On-site maintenance and parts & labor coverage: Comprehensive service that reduces inventory costs and keeps your equipment functioning through timely repairs and replacements.
• Defective Media Retention included: Secure retention of failed drives to support data recovery and forensic analysis as part of the repair process.
• Two-year duration: Extended protection beyond the standard warranty window to ensure sustained productivity and dependable operation.
• Lenovo YourDrive YourData integration: Tailored support for data storage and drive-related components, ensuring compatibility with YourDrive YourData configurations and workflows.

Technical Details of Lenovo Essential + YourDrive YourData + Premier Support

• Coverage type: Post Warranty
• Term length: 2 years
• Response time: 4 hours (on-site)
• Service model: On-site parts and labor
• Support availability: 24 x 7
• Included services: Premier Support features, on-site maintenance, and Defective Media Retention
• Target assets: Lenovo hardware with YourDrive YourData configurations
• Value proposition: Maximize uptime, reduce inventory costs, and ensure dependable performance through a dedicated post-warranty coverage plan

How to install Lenovo Essential + YourDrive YourData + Premier Support

Because this is a service plan rather than a physical product, activation is managed by Lenovo’s Premier Support team. To initiate coverage, contact your Lenovo account manager or log in to the Premier Support portal. You will need to provide relevant details such as device serial numbers, SKU, and proof of purchase to verify eligibility. Once activated, a on-site technician will be scheduled to visit within the 4-hour response window, delivering maintenance, diagnostics, and any necessary parts replacement on-site. The Defective Media Retention component becomes active as part of the repair workflow when a faulty drive is identified, allowing secure retention for testing and recovery processes. Throughout the term, on-site support, proactive maintenance, and rapid response work together to keep YourDrive YourData environments operating smoothly and securely.

Frequently asked questions

• What is Lenovo Premier Support for YourDrive YourData? It is a post-warranty, two-year on-site service plan that combines 24/7 access with a 4-hour on-site response, maintenance, parts and labor coverage, and Defective Media Retention to help resolve drive-related issues efficiently.
• How long does coverage last? The plan runs for two years from activation, providing ongoing protection beyond standard warranties.
• What does Defective Media Retention involve? If a drive fails, the defective media is retained for secure handling and any required data recovery analysis, in line with service terms and privacy considerations.
• Is on-site service available globally? On-site coverage is offered where Lenovo has service capabilities and technician networks in the relevant region; availability may vary by location.
• What happens if a component needs replacement? A technician is dispatched within the 4-hour window with the necessary parts to repair or replace the affected component on-site, minimizing downtime.