Lenovo Essential + YourDrive YourData + Premier Support — Post Warranty (2 Year)

Experience comprehensive protection for Lenovo Essential devices with YourDrive YourData integration, extended beyond the original manufacturer warranty. This post-warranty program delivers on-site expertise, rapid response, and reliable maintenance to keep your business operations running smoothly. With a two-year coverage window, you gain peace of mind, minimized downtime, and predictable budgeting—so you can focus on productivity rather than repair concerns.

• 24x7 on-site support with a 4-hour parts-and-labor response minimizes downtime and keeps critical systems operational.
• Post-warranty coverage extends protection for Lenovo Essential hardware, YourDrive storage, and YourData services beyond the manufacturer’s term.
• Defective media retention service helps you responsibly manage failed storage media with minimal disruption to workflows.
• On-site maintenance and readily available parts ensure faster repairs, greater reliability, and sustained performance.
• Two-year service duration provides predictable costs, consistent service levels, and lasting confidence in your IT environment.

Technical Details of Lenovo Essential + YourDrive YourData + Premier Support

• Service Type: Premier Support — Post Warranty
• Coverage Duration: 2 Years
• Support Window: 24x7 on-site availability
• Response Time: 4-hour on-site parts and labor service level
• Delivery Model: On-site maintenance with parts & labor included
• Defective Media Retention: Included
• Scope: Covers Lenovo Essential devices configured with YourDrive YourData

How to Install Lenovo Essential + YourDrive YourData + Premier Support

• Verify eligibility and activate the Premier Support plan for your Lenovo Essential system.
• Collect essential device details (model, serial number, and service contract information) to ensure accurate coverage.
• Schedule a convenient on-site installation window with a Lenovo-certified technician or your chosen service partner.
• Prepare the installation site: ensure safe access, proper power, and reliable network connectivity to support YourDrive YourData features.
• Confirm activation and document SLA expectations, communication preferences, and escalation contacts for proactive updates.

Frequently asked questions

• What does Lenovo Essential + YourDrive YourData + Premier Support cover? It provides post-warranty on-site support, maintenance, parts and labor, and defective media retention for Lenovo Essential devices integrated with YourDrive YourData.
• How long is the coverage? The coverage lasts 2 years from activation.
• What is the response time? The service offers a 4-hour on-site response for parts and labor, with 24x7 on-site availability to minimize downtime.
• Is defective media retention included? Yes, the plan includes defective media retention to help manage failed drives and data media securely and efficiently.
• How does on-site support reduce downtime? A trained technician arrives on-site to diagnose, replace, or repair components, accelerating recovery and preserving business continuity.